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The Charles Hotel

3.0 star property

Photo gallery for The Charles Hotel

Desk, soundproofing, iron/ironing board, free WiFi
Front of property – evening/night
Restaurant
Bar (on property)
Bar (on property)

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Housekeeping

Explore the area

View map
15 New Road, Chatham, England, ME4 4QJ
  • Place, Central Theatre
    ‪3 min walk‬
  • Place, Historic Dockyard Chatham
    ‪16 min walk‬
  • Place, Rochester Castle
    ‪3 min drive‬

Room options

View all photos for Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Double Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, 1 Single Bed, Non Smoking

Single Room, 1 Single Bed, Non Smoking

Single Room, 1 Single Bed, Non Smoking

  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Triple Room

Desk, soundproofing, iron/ironing board, free WiFi

Deluxe Triple Room

  • 28 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
3.6 out of 5, Good, 693 reviews
The price is AU$107
includes taxes & fees
22 May - 23 May
St George Hotel Rochester - Chatham

About the area

Chatham

When you stay at The Charles Hotel in Chatham, you'll be in the historical district, within a 15-minute walk of Central Theatre and Chatham Naval Memorial. .This hotel is 12.2 mi (19.7 km) from Bluewater Shopping Centre and 12.8 mi (20.6 km) from Leeds Castle.

What's nearby

  • Central Theatre - 3 min walk - 0.3 km
  • Historic Dockyard Chatham - 16 min walk - 1.4 km
  • The Vines Park - 3 min drive - 2.0 km
  • Rochester Castle - 3 min drive - 2.4 km
  • Rochester Cathedral - 3 min drive - 2.4 km

Getting around

  • Chatham Station - 3 min walk
  • London (SEN-Southend) - 68 min drive

Restaurants

  • ‪Chefs Delight - ‬7 min walk
  • ‪The Thomas Waghorn - ‬4 min walk
  • ‪Gurkha Fire - ‬3 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Greggs - ‬13 min walk

About this property

The Charles Hotel

The Charles Hotel offers 20 accommodations with coffee/tea makers and hair dryers. 28-inch flat-screen televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Stay in one of 20 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
At The Charles Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
The Charles Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Charles Hotel Chatham

The Charles Hotel Hotel

The Charles Hotel Chatham

The Charles Hotel Hotel Chatham

The Charles Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 65 out of 204 reviews
Rating 8 - Good. 61 out of 204 reviews
Rating 6 - Okay. 27 out of 204 reviews
Rating 4 - Poor. 18 out of 204 reviews
Rating 2 - Terrible. 33 out of 204 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Samuel

Stayed 2 nights in Jan 2026

4/10 Poor

Beverly, London

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very friendly and helpful staff. Room was freezing and no window in room!!! Very strange little room. There was a window which couldn’t open into the inside corridor!
Stayed 1 night in Nov 2025

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities
With a few improvements, this hotel could be a reasonable place to stay, but several issues need attention. The carpet throughout the building requires a thorough clean, and the hallway walls could benefit from a quick repaint as they were very dirty. Reception and the corridors were unheated, making the atmosphere feel unwelcoming and extremely cold. When we arrived in December, our room window had been left open so the room was freezing. It would’ve felt so much better walking into a warm room. There was nowhere to hang coats, no hooks and not even hangers on the clothes rail. The electric heater had a loose metal panel, which felt unsafe. The TV was very small and unwatchable due to the poor signal. The rear access spiral staircase would difficult to navigate and unsuitable for anyone with limited mobility. The area outside the reception door looked untidy, with items like an old paint can and a piece of AstroTurf left lying around. Breakfast was essentially non existent, and no information was provided about it. Would we stay again, definitely not unless the above was attended to.
Stayed 1 night in Dec 2025

6/10 Okay

Noreen

Stayed 3 nights in Oct 2025

10/10 Excellent

Ian

Stayed 1 night in Oct 2025

2/10 Terrible

Mark

Disliked: Property conditions & facilities

Eaten alive

I was absolutely eaten alive by bed bugs, had them jumping all over me in the night.
Stayed 1 night in Sep 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Terrible, insects and lack of regard.

The room look like clean, but I can feel some insects on my body when I was sleep and I can see very small insects on my belongings. Window was very strange, It will hit the body when opened. It will hurt when careless. No staff stay in reception, customer needs to ring someone to open the entrance door. Customer need to climb stair from car park to lobby, don't carry anything, it very inconvenient.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities

Do not stay

I registered my car on their ipad at reception, but have still received a fine for staying in the car park. Tried to contact the hotel, but have been completely ignored....
Stayed 2 nights in Aug 2025

2/10 Terrible

Leonard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Temi

Stayed 3 nights in Mar 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.
Stayed 2 nights in Jul 2025

10/10 Excellent

Fatai

Good
Stayed 1 night in Jul 2025

6/10 Okay

steven

Stayed 1 night in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

DAVIES

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No mobility & disabled access. No elevator. Very noisy area. Tiny rooms. Very old building, unfitted for hotel lodger. Very dirty old narrow garage.
Stayed 1 night in Jul 2025

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room, fantastic restaurant

Really large triple/family room, could have got another bed or two in and still had space to wonder about. Comfy bed, good bathroom, breakfast didn't start til 7.30 so had to miss that as I had an early start, however, they also have a restaurant next door, had a very tasty curry. Will be back, not very much onsite parking but plenty of free street parking out front that is free 7pm til 8 am. Will be back if i'm in the area, hopefully not such an early start so I can try the breakfast, hope it's as good as the curry.
Stayed 1 night in Jul 2025

4/10 Poor

EDWARD

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

DISSAPOINTING

SHOWER TRAY WAS SPLIT IN THREE WITH CRACKS RIGHT ACROSS MOULD IN THE SHOWER THE SHOWER CONTROLS WE BARELY FUNCTIONAL STIFF A BUTTON MISSING .BATHROOM LIGHT WAS TOO SESITIVE TO GOING OFF EITHER WHEN ON THE TOILET OR SHOWER.MY PLANS CHANGED I REPORTED BEFORE 10AM I DID NOT NEED SECOND NIGHT NO REFUND AND HOTELS SEEM TO HAVE SAME CLAUSE.FROM CARPARK TIGHT 30 FT SPIRAL STAIRCASE TO GET TO RECEPTION NO GOOD IF I HAD HEAVY BAGS OR ANY DISABILITY. AND ON MY OWN.
Stayed 2 nights in Jun 2025

2/10 Terrible

Ross

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Freddie

Stayed 1 night in Jun 2025

6/10 Okay

Phil

Travelled with group
Disliked: Amenities
I thought my booking included breakfast but it didn’t
Stayed 2 nights in Jun 2025

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks really good from the outside and on the pictures, but it’s an absolutely hell hole
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Disliked: Staff & service

Empty reception area

The check-in and out time was too long. There’s no one fixed in the reception so you just have to keep waiting and waiting. You may have a tired day already and come up with this kind of no mans land is absolute terrible.
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, room comfort

Disappointing

Parking validation tablet didn't work, worn out mattress, cracked shower tray didn't drain very well, dirty carpets.
Stayed 1 night in Apr 2025

2/10 Terrible

Gerry

Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was perfectly ok for a reasonable and good value overnight stay - the room was clean and had everything needed but the mattress was very uncomfortable indeed, needs replacing. Sadly I had a poor night's sleep due to mattress being long past its use by date. A shame because everything else was ok.
Stayed 1 night in Apr 2025