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Sheraton Charlotte Hotel

4.0 star property

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Meeting facility
Point of interest
Daily buffet breakfast (USD 25 per person)
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly

Explore the area

View map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Charlotte Convention Center
    ‪10 min walk‬
  • Spectrum Center
    ‪12 min walk‬
  • Bank of America Stadium
    ‪20 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(18 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(18 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.6 out of 10
Excellent
(104 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(117 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

LCD TV

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from property

Le Meridien Charlotte

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,006 reviews
The price is AU$236
includes taxes & fees
24 Aug - 25 Aug
Le Meridien Charlotte

About the area

Charlotte

Centrally located in Charlotte, Sheraton Charlotte Hotel is within a 15-minute walk of Charlotte Convention Center and Spectrum Center. .This hotel is 1.2 mi (2 km) from Bank of America Stadium and 2.8 mi (4.4 km) from Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 10 min walk - 0.9 km
  • Charlotte Convention Center - 10 min walk - 0.9 km
  • Spectrum Center - 12 min walk - 1.0 km
  • Bank of America Stadium - 20 min walk - 1.7 km
  • Fillmore Charlotte - 4 min drive - 3.6 km

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Metropolitan - ‬10 min walk
  • ‪Burger King - ‬14 min walk
  • ‪Midnight Diner - ‬13 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Circle K - ‬13 min walk

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel with 2 restaurants connected to the convention center in Charlotte
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 305 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Social Bar & Kitchen, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 11:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Charlotte? This hotel has 66737 square feet (6200 square meters) of space consisting of a conference center and 29 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:30 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City Sports Pub - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
City Lights Rooftop - This rooftop bar serves dinner only. Open select days.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (66,737 square foot of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 916 out of 1523 reviews
Rating 8 - Good. 264 out of 1523 reviews
Rating 6 - Okay. 158 out of 1523 reviews
Rating 4 - Poor. 96 out of 1523 reviews
Rating 2 - Terrible. 89 out of 1523 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for it customer service, cleanliness, parking, restaurant and number one ROOFTOP
Stayed 1 night in May 2025

10/10 Excellent

Sequoia

Stayed 1 night in May 2025

4/10 Poor

Blakely

Hot water don’t work and rooms are super hot
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Stayed 1 night in May 2025

10/10 Excellent

Chasity

Stayed 1 night in May 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Stayed 1 night in May 2025

10/10 Excellent

Ronnie, Atlanta

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

2/10 Terrible

Joshua

Disliked: Property conditions & facilities
Please have a manager reach out to me. I was told I had to have a member number with the business in order to file a complaint and have something done. I called the 800 number and they said that’s incorrect. Before I post pictures and videos, I’ll wait for a response from an agent about my stay. I wouldn’t recommend anyone to stay based on my first time visit and the room I was given.
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Stayed 1 night in May 2025

6/10 Okay

Rick

Stayed 1 night in May 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Very helpful staff for whatever you needed for the room or extra services to fix whatever problem came about. Clean room, clean bed. Only thing i would fix is to add a microwave. You have to go downstairs to heat food up. It would be way more convenient to have it in your room. But overall, lovely stay & hotel
Stayed 2 nights in May 2025

6/10 Okay

Rakeia

Travelled with partner
Disliked: Cleanliness
We were given a room with a bathtub that did not drain properly, we had to ask multiple times to have someone clean the bathroom after the tub was unclogged & eventually had to request another room. The new room however had a battery for the key fob that needed to be changed so we were inconvenienced yet again. Although the staff were able to fix our issues, the overall stay was just not the best and nothing I’ve experienced at a hotel. Also there were other rooms that were drastically renovated than both of the rooms we stayed in. Won’t be going back.
Stayed 3 nights in May 2025

10/10 Excellent

Nicolas

Stayed 1 night in Apr 2025

10/10 Excellent

B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in a few early and the room and grounds are nice and clean and new. The food at the restaurant wasn’t much of a selection but the dishes we ate were phenomenal!
Stayed 1 night in May 2025

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was groovy! However at check in they only had one person working so it took about 10-15 minutes to get checked in. Water in the sink and shower backed up a little but not terribly. Overall everything looked great.
Stayed 1 night in May 2025

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded Expectations — Will Definitely Return!

I had a wonderful experience staying at the Sheraton Charlotte Hotel. From the moment I arrived, the staff was friendly, welcoming, and made the check-in process easy. My room was clean, spacious, and very comfortable, with all the amenities I needed for a relaxing stay. The hotel's location is excellent — close to downtown, restaurants, and attractions, yet still peaceful. I also really enjoyed the modern feel of the hotel and the great on-site dining options. The service throughout my stay was consistently attentive and professional. Overall, the Sheraton Charlotte Hotel exceeded my expectations. I would definitely recommend it to anyone visiting Charlotte, whether for business or leisure, and I look forward to staying here again in the future!
Stayed 1 night in Apr 2025

6/10 Okay

Susan

Stayed 1 night in Apr 2025

10/10 Excellent

Marquia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second Home

I need to be in Charlotte about once a month. This hotel will now be my second home. Clean, great customer service, and a great breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

J

Stayed 1 night in Jan 2025

10/10 Excellent

Kenneth

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2025