All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
8.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Rating 10 - Excellent. 12 out of 31 reviews
10 - Excellent
12
Rating 8 - Good. 11 out of 31 reviews
8 - Good
11
Rating 6 - Okay. 5 out of 31 reviews
6 - Okay
5
Rating 4 - Poor. 0 out of 31 reviews
4 - Poor
0
Rating 2 - Terrible. 3 out of 31 reviews
2 - Terrible
3
Reviews
8/10 Good
Rene
17 Sept 2023
Liked: Cleanliness, staff & service
Convenient to transportation, stores and business district. Clean rooms and comfortable room size. TV is not user-friendly to set up wifi. Step by step instruction should be provided so porter is not needed when unit has been reset. Setting up date and time to match available password in not intuitive. Netflix was not useable as 1 user locked out all other users with password. Hotel bathroom needs 1/2 size water- resistant curtan to cover toilet during showers.
This hotel recently went through renovation and they are still working on getting a few things set-up properly. The WiFi was a bit "iffy" and the TV had not been hooked up to the satellite system yet, so no channels were available. The hotel is on a quiet street and our room (801) was very quiet. The housekeeping staff are ON TOP OF THINGS here as this is one of the cleanest Philippines hotel rooms that I have ever stayed in. The front desk staff, security, other staff were all very professional, pleasant and instantly addressed any issues brought to their attention. We were staying for 3 nights and needed a refrigerator. Less than an hour after requesting it 2 staff members were delivering and installing it. They refused a tip!!! 24 hour desk staff and security. Excellent value for your money. We come to Cebu 2-3 times a year and will be staying here on our future visits. Neighborhood is quiet, feels safe and, unlike a lot of Cebu, the streets were not strewn with trash. Easy walk to several restaurants and convenience store and both Robinsons and SM Malls are just a quick taxi or Grab ride away. Comfortable bed and full assortment of toiletries. Three ATM machines within 1/2 block of the hotel. Fairly close and convenient to both North and South Bus Terminals. Taxi to/from bus terminal was less than 100 PHP (2.00 USD). Overall a very pleasant surprise, especially post-COVID, with so many other hotels just letting things slide into mediocrity.
The hotel is far from the city center. The staff helped us to get a rental vehicle for our entire vacation.
One thing about though, the hotel claimed that I only paid for 2 person for each room , or at least it was what expedia take for when I pay for the booking. So I had to add payments for our 5 day stay