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Perfect location. Good staff and fantastic breakfast

Super friendly staff. Small but very comfortable room which was super clean with great linens. Amazing breakfast including made to order hot food. Highly recommend. Can’t say enough nice things!!

Great location in the old town and not too noisy.

This hotel is in a great location in the heart of the old quarter of Bilbao. It’s also within easy walking distance of the museum, along the river, and the main shopping district. We arrived a couple of hours before check-in time and were able to leave our luggage with the reception staff, while we had a walk around Bilbao. When we returned later, our luggage had been taken up to our room. The hotel is boutique -style, in an old building that has been given a contemporary makeover internally. We found our room very comfortable and clean, and we were given a couple of cans of complimentary soft drinks, and beer (which don’t get replaced for free once you’ve drunk them), but water is topped up daily, foc. We were also given a voucher for a drink in the bar. I particularly liked the large bathroom with L’occitane toiletries, and the little Juliet balcony, which overlooked one of the old side streets (so it can get a little noisy with bar noise, at night). We had good weather during our stay and it was nice to be able to open the large windows to let air in. The air-con was very quiet during the night, and the layout of the bedrooms meant we didn’t really hear much noise from any neighbouring rooms. There is also a safe in each room, which is always useful for securing valuables/passports etc. The reception staff were very polite, friendly and helpful. On our last day, they allowed us to store our luggage, following check-out, until we needed to collect it late afternoon.

American style hotel across the bridge from main city area that is easily walkable. It has an underground parking garage across the street and the old area of the city is right behind the hotel with GREAT dining options. Only complaint is that the bathroom is in the middle of the room with glass walls that are frosted in the middle.

Took a bit to figure out the public parking lot but from there on the room location was excellent…right around corner from Plaza Nueva and many very good restaurants and bars, bakeries, shopping. Very secure and we had a balcony looking out on the street and activity in the city.