See all properties
Save

NH Cartagena Urban Royal

3.5 star property

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Exterior
Exterior
Reception
Sports facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Laundry

Explore the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪1 min walk‬
  • Cartagena de Indias Convention Center
    ‪7 min walk‬
  • Walls of Cartagena
    ‪8 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Junior Suite, 1 King Bed

Mood Matuna Hotel Cartagena

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (250)
The price is AU$118
for 1 room
AU$118 total
21 May - 22 May
Mood Matuna Hotel Cartagena

About the area

Cartagena

With a stay at NH Cartagena Urban Royal, you'll be centrally located in Cartagena, steps from Clock Tower and 7 minutes by foot from Cartagena de Indias Convention Center. .This hotel is 0.4 mi (0.7 km) from Walls of Cartagena and 1.2 mi (1.9 km) from Bocagrande Beach.

What's nearby

  • Clock Tower - 1 min walk - 0.1 km
  • Bolivar Square - 4 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 7 min walk - 0.6 km
  • Walls of Cartagena - 8 min walk - 0.7 km
  • Bocagrande Beach - 19 min walk - 1.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk
  • ‪Mirador Gastro Bar - ‬1 min walk

About this property

NH Cartagena Urban Royal

Hotel with a rooftop terrace, steps from Clock Tower
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 28 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a satisfying meal at Restaurante serving guests of NH Cartagena Urban Royal. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and noon.
Restaurante - This restaurant specializes in international cuisine and serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 110 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 43000 to 78000 for adults, and COP 25000 to 38000 for children
  • Airport shuttle fee: COP 83000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 110 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

NH Cartagena Urban Royal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 194 out of 462 reviews
Rating 8 - Good. 144 out of 462 reviews
Rating 6 - Okay. 69 out of 462 reviews
Rating 4 - Poor. 28 out of 462 reviews
Rating 2 - Terrible. 27 out of 462 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SEMIH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
Stayed 3 nights in Feb 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service
Nos encantó la localización, cerca de todo a pasos. También las atenciones del personal, en especial de Antonio en portería y Benjamin en la recepción. La chica de la limpieza también sumamente atenta y servicial . Deben tener mejor cuidadas las instalaciones porque no cuentan con decoración y pierden cuidado en los detalles de las instalaciones, nunca del trato de su personal porque son excelentes.
Stayed 4 nights in May 2025

8/10 Good

Mario

Stayed 1 night in Apr 2025

6/10 Okay

Brayan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Todd

Liked: Amenities
Great location
Stayed 2 nights in Apr 2025

6/10 Okay

Christine

Great Location but noisy

Location is great. However on a Tuesday night there was music blasting well into the wee hours of the morning. The safe didn’t have a handle to properly open it and no one ever came to fix it. Room was also very small and the bathroom sink didn’t drain properly.
Stayed 1 night in Apr 2025

10/10 Excellent

Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Sweet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shontez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was nothing less than AMAZING!!! In the heart of the Walled City. Great staff. They were always polite and friendly. More importantly, very helpful. If you are looking for quiet silence, this isn’t the place. As I’ve said before, it’s located in the heart of the Walled City and they love to party in the Walled City!!! I would recommend this location to all of my family and friends. Thanks guys, you’ve truly went above and beyond.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and decent room. We enjoyed using the rooftop swimming pool as well. It would have been good to have the option of pool towels as otherwise you have to use the ones from your room. We didn’t take up the option of the buffet breakfast as we felt 16 dollars per person was a little expensive and there was no children’s discount, but there are plenty of dining options nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Ediberto, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to "Plaza del Reloj. We were upgrade to a balcony room. So we enjoy every show and every moment
Stayed 3 nights in Mar 2025

8/10 Good

Melina

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
This property should have an overall rating of 5-6… Definitely not an 8! I want to start by saying I never would have booked this if the rating represented the property- again 5-6!! I will not mention the noise, I was prepared for noise being from NYC and now Miami Beach. Noise was not an issue. The balcony doors blocked a lot of the noise and the other good thing I have to say is that the bed was very comfortable. The rooftop was so run down and dingy and NOT like the pictures at all. I was expecting to spend time there but there was no shade and dirty old plastic furniture. I was so disgusted by most of the streets in the walled city. The streets smell bad, very bad! There is dirty water poodles that smell like urine and feces! The vendors are the WORST part! I probably will not be back to Cartagena just based on the tricky, pushy, rude vendors. They would attack me as soon as I stepped foot on the dirty streets. The safety was definitely a concern. There was a huge police vehicle parked in front of the hotel all night long. That actually made me more concerned and uncomfortable. There are prostitutes and drug dealers as soon as you step on to the corner or in front of the hotel. Truly disgusting. We traveled with our young daughter. We checked into another hotel after two nights and lost our money for the other 4 nights - I literally had to get out of there! Finally, the breakfast sucks! Do not pay for the expensive breakfast even though they will be very pushy.
Stayed 6 nights in Mar 2025

10/10 Excellent

Charles

Stayed 3 nights in Mar 2025

10/10 Excellent

David

Stayed 3 nights in Mar 2025

10/10 Excellent

Frensis

Great
Stayed 3 nights in Nov 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time...amazing staff. Great place!!!
Stayed 2 nights in Mar 2025

8/10 Good

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the middle of everything
Stayed 9 nights in Jan 2025

8/10 Good

Oenone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. Rooms comfortable and staff friendly. The food in the restaurant is excellent and pool on the roof top has a wonderful view, but the area is incredibly noisy at night. We had a room looking over the square to the front of the building but the noise at night is insufferable. We had to move our room to the side of the building. Colombians never sleep they party all night long! Cartagena is a wonderful place to visit we thoroughly enjoyed our stay and we will return. The restaurants are excellent and shopping is great.
Stayed 5 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Gilberto

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

SmartSmiles

Liked: Cleanliness, staff & service, property conditions & facilities
Was ok
Stayed 2 nights in Jan 2025

6/10 Okay

Alex

A/C Needs to cool better in the rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service and staff
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2024