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NH Cartagena Urban Royal

3.5 star property

Photo gallery for NH Cartagena Urban Royal

Property amenity
Reception
Exterior
Premium bedding, minibar, in-room safe, desk
Lunch and dinner served, international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(14 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (View)

Premium bedding, minibar, in-room safe, desk

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room (View, Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Superior Room (View, Extra Bed 2 Adults + 1 Child)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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Outdoor pool
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  • Breakfast included
  • Parking included
  • Free Wi-Fi
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The price is AU$186
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Faranda Collection Cartagena, a member of Radisson Individuals

About the area

Cartagena

With a stay at NH Cartagena Urban Royal, you'll be centrally located in Cartagena, steps from Clock Tower and 7 minutes by foot from Cartagena de Indias Convention Center. .This hotel is 1.2 mi (1.9 km) from Bocagrande Beach and 0.1 mi (0.1 km) from Plaza de los Coches.

What's nearby

  • Clock Tower - 1 min walk - 0.1 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • San Pedro Claver Church and Convent - 5 min walk - 0.4 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Walls of Cartagena - 6 min walk - 0.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Donde Fidel - ‬1 min walk
  • ‪Amaretto - ‬1 min walk
  • ‪San Valentín Restaurante Bar - ‬2 min walk
  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪The clock pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 28 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
At NH Cartagena Urban Royal, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and noon.
Onsite venue - This restaurant specializes in international cuisine and serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; USD 23 to 25 for adults and USD 23 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 110000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 23 to 25 for adults, and USD 23 to 25 for children
  • Airport shuttle fee: USD 87000 per vehicle (maximum occupancy 4)
  • Pet fee: USD 110000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

NH Cartagena Urban Royal Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 246 out of 539 reviews
Rating 8 - Good. 158 out of 539 reviews
Rating 6 - Okay. 76 out of 539 reviews
Rating 4 - Poor. 32 out of 539 reviews
Rating 2 - Terrible. 27 out of 539 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 3 nights in Dec 2025

10/10 Excellent

Sergey

Stayed 3 nights in Dec 2025

10/10 Excellent

Delroy

Stayed 4 nights in Dec 2025

10/10 Excellent

MATTHEW LYNN, SARASOTA

The room was to l
Stayed 3 nights in Dec 2025

10/10 Excellent

Amit

Stayed 4 nights in Dec 2025

6/10 Okay

K

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location perfect but not with an event on the square! If you have allergies like me request mold free room or check reviews. Remaining was perfect breakfast/service/housekeeping
Stayed 3 nights in Nov 2025

8/10 Good

Kenneth

Stayed 1 night in Dec 2025

10/10 Excellent

Gregory

Stayed 4 nights in Nov 2025

6/10 Okay

Gilliard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was Ok
Stayed 4 nights in Nov 2025

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness
Great location
Stayed 4 nights in Nov 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Love the hotel, staff very friendly, location the best, right in the middle of everything!!! Night clubs restaurants… highly recommended. Restaurant buffet food amazing !!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Excellent breakfast with made to order options. Area around the hotel is beautiful. Rooftop terrace and pool are amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Marjorie

Business traveller
Liked: Staff & service
.
Stayed 6 nights in Sep 2025

10/10 Excellent

Reginald

Stayed 4 nights in Oct 2025

6/10 Okay

KEITH

Travelled with group
Liked: Staff & service
I love the the staff at the property they were nice and accommodating. Prime location for tourists. Close to shops, food, and shopping. The rooms definitely need an update. Definitely felt safe in the area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Shamika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool overlooking the city was amazing..
Stayed 6 nights in Jul 2025

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thidawan

Stayed 1 night in Aug 2025

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with a balcony, the view was awesome. The service and the people at the hotel was excellent every body was very knowledgeable and ready to help. The only thing is that the party never stop there was noise every where outside the hotel that can really let you sleep.
Picture taken from our balcony at Plaza del Reloj.
Stayed 5 nights in Jul 2025

8/10 Good

Demilade Osessi

Liked: Cleanliness, staff & service
Had a great stay here. The staff was amazing.
Stayed 4 nights in Jul 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Clean room and excellent customer service!
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and staff. Only complaint is how still the bed was.
Stayed 1 night in Jul 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is professional and very helpful. The location is a great and while being in the middle of everything is very safe and secure
Stayed 6 nights in Jul 2025