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Sonesta Hotel Cartagena

4.0 star property

Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Free daily buffet breakfast
Standard Twin Room, 2 Double Beds | Room amenity
Exterior
Standard Twin Room, 2 Double Beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Gym
  • Housekeeping

Explore the area

View map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • La Boquilla Beach
    ‪3 min walk‬
  • Las Americas International Convention Center
    ‪17 min walk‬
  • Clock Tower
    ‪13 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room, 1 King Bed

8.4 out of 10
Very good
(38 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

8.4 out of 10
Very good
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Cartagena

With a stay at Sonesta Hotel Cartagena in Cartagena (La Boquilla), you'll be within a 15-minute drive of Clock Tower and Cartagena de Indias Convention Center. .This beach hotel is 5.8 mi (9.4 km) from Bocagrande Beach and 0.8 mi (1.3 km) from Las Americas International Convention Center.

What's nearby

  • La Boquilla Beach - 3 min walk - 0.3 km
  • Las Americas International Convention Center - 17 min walk - 1.4 km
  • Marbella Beach - 9 min drive - 5.5 km
  • Clock Tower - 13 min drive - 8.5 km
  • Cartagena de Indias Convention Center - 14 min drive - 9.2 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪La Pescadería - ‬12 min drive
  • ‪Presto - ‬11 min drive
  • ‪Bar Restaurante Blas El Teso - ‬19 min walk
  • ‪Subway - ‬12 min drive
  • ‪Donde Javier - ‬9 min walk

About this property

Sonesta Hotel Cartagena

Beach hotel with 3 outdoor pools
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
Make yourself at home in one of the 152 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Restaurante Palenke, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2293 square feet (213 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Restaurante Enso
  • Restaurante Palenke

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Outdoor tennis court

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2,293 square foot of space)
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Lifeguards
  • Renovated entire property - June 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: COP 450000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 90000.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Late check-out fee: COP 450000
  • Rollaway bed fee: COP 90000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to 8 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Sonesta Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 405 out of 1002 reviews
Rating 8 - Good. 288 out of 1002 reviews
Rating 6 - Okay. 167 out of 1002 reviews
Rating 4 - Poor. 69 out of 1002 reviews
Rating 2 - Terrible. 73 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eduardo botonee el mejor de todos nos hizo la estancia súper agradable
Stayed 7 nights in Apr 2025

10/10 Excellent

Fadia Emeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was the best thing in my room lol It’s so hot in Cartagena and most places don’t have AC so it was nice to come back after a long day to a nice cold room. Breakfast was delicious, staff were friendly and professional. The pool area was awesome! Loved the hotel, will definitely come back here for sure!
Stayed 3 nights in Apr 2025

10/10 Excellent

Daniel H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the open space concert i has the feel of a resort. I loved the room and it's location and the staff was incredibly attentive
Stayed 2 nights in Apr 2025

4/10 Poor

Rafael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Kati

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal del hotel es excelente muy agradable servicial
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Stayed 1 night in Apr 2025

10/10 Excellent

Paulo

Stayed 3 nights in Apr 2025

10/10 Excellent

alberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good people.
Stayed 4 nights in Apr 2025

10/10 Excellent

carine

Stayed 2 nights in Apr 2025

2/10 Terrible

Nisha Antonia Jasmine Mc, Westerhall

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonesta Cartegena is a law suit waiting to happen. Imagine being placed in a room without a front door, or having your AC units pour puddles of water from the ceiling, and being unable to control the AC temperature, or turn it on or off because the wall mounted control refuses to work - or having maintenance attempt to fix the AC unit three times in three days - all to no avail. Imagine being dirty and unable to bathe for hours because the staff repeatedly fails to replenish daily linens and takes forever to respond to requests for linens. Or imagine having staff remove your ear-pods from your personal belongings in your room and travel to their home with it. Imagine eating breakfast and not having labels to tell you what your eating to avoid allergic reactions. Or even eating breakfast and seeing an unopened sanitary napkin and trash in the scenic pond next to you. I can say a lot more, but what I will say is that Expedia failed us by rating this a four-star hotel. It was certainly less than that.
Stayed 3 nights in Apr 2025

6/10 Okay

abraham

Travelled with family and small children
Liked: Cleanliness
no tenia toallas la habitacion nadie ayuda con las maletas al llegar hacer el check in fue dificil
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
the air conditioner are cool and not cold.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alex

Stayed 2 nights in Apr 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

philon, City of Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Average
Stayed 2 nights in Apr 2025

8/10 Good

Maya

Liked: Cleanliness, staff & service
Thumbs up for a short stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

Maxime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Hector Alonso Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the modern room with balcony which was convenient to dry swimsuits overnight, quiet A/C, direct beach access to a huge sandy beach with close proximity to excellent Encolombia kitesurfing and wingfoiling school. Pools are awesome. Taxi to historic city center cost 25K, taxis always available. Friendly staff, clean. Small supermarket and drug store next door.
Stayed 7 nights in Mar 2025

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Nice place.
Stayed 4 nights in Mar 2025

6/10 Okay

Belinda

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I don’t like how they don’t explain things to guests till after you check in ! They never mentioned that the fridge in the room was an extra cost. Being a guest you’ll think it’s complimentary. After checking out for 3 nights they gave us a fee or 50 saying we open and ate all the thing's in the fridge. It was 2 guest me and my friend, which is crazy. We were barely in the room. They are very hungry and wanted to argue with us about the price instead of satisfying GUEST they argue. Very unprofessional. We almost missed our flight because they wanted to argue and throw a price at us that we WEREN'T going to pay.
Stayed 3 nights in Mar 2025

8/10 Good

MARCELO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Miguel Angel

Business traveller
A Few amenities in the room
Stayed 3 nights in Mar 2025

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel !

Amazing hotel ! Everything is great there. 5m to the beach and two pools for adults and kids. The people that work there are amazing!!
Stayed 3 nights in Mar 2025

8/10 Good

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities
All the staff members are great, very friendly and their service is excellent. The access to the beach is not very nice. The floor halls to access the rooms was is bad condition, there was a door with access to a closet or room and it was not finished, giving a bad impression. The room was excellent, good size, good bed and amenities.
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024