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Sonesta Hotel Cartagena

4.0 star property

Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Standard Twin Room, 2 Double Beds | Room amenity
Standard Twin Room, 2 Double Beds
Exterior
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Gym
  • Housekeeping

Explore the area

View map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • Place, La Boquilla Beach
    ‪3 min walk‬
  • Place, Las Americas International Convention Center
    ‪17 min walk‬
  • Place, Marbella Beach
    ‪9 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 King Bed

8.4 out of 10
Very good
(38 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

8.4 out of 10
Very good
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cartagena

With a stay at Sonesta Hotel Cartagena in Cartagena (La Boquilla), you'll be within a 15-minute drive of Clock Tower and Bocagrande Beach. .This beach hotel is 0.8 mi (1.3 km) from Las Americas International Convention Center and 2.2 mi (3.6 km) from La Boquilla Beach.

What's nearby

  • La Boquilla Beach - 3 min walk - 0.3 km
  • Las Americas International Convention Center - 17 min walk - 1.4 km
  • Marbella Beach - 9 min drive - 5.5 km
  • Clock Tower - 13 min drive - 8.5 km
  • Playa Manzanillo - 15 min drive - 11.3 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪Juan Valdez Café - ‬11 min drive
  • ‪Juan Valdez Café - ‬11 min drive
  • ‪Puerto Vallarta - ‬5 min drive
  • ‪Subway - ‬12 min drive
  • ‪La Tasca Ibérica Cartagena - ‬5 min drive

About this property

Sonesta Hotel Cartagena

Beach hotel with 3 outdoor pools
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
Make yourself at home in one of the 152 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Restaurante Palenke, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 2 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2293 square feet (213 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Restaurante Enso
  • Restaurante Palenke

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Outdoor tennis court

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2,293 square foot of space)
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Lifeguards
  • Renovated entire property - June 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: COP 450000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 90000.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Late check-out fee: COP 450000
  • Rollaway bed fee: COP 90000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to 8 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Reviews

Sonesta Hotel Cartagena Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 422 out of 1000 reviews
Rating 8 - Good. 274 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 74 out of 1000 reviews

Reviews

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
Great staff! Most of the food was heated frozen food. Worst pizza ever. Pictures on web site of beach views were fake. Filthy beach access, garbage all over , 2 roads in between hotel and beach. Run down un finished construction is your view from the hotel. Limited menu not good food, well breakfast was good. Old place needs tlc. Reception people were rude. The rooms were good. Water pipe broke they wanted us to show and use the toilet in other room. There were acrive leakd in the hall ways. The elevator smell of mold so much it burnt my eyes. Management needs help, they are lost on how to upkeep the hotel. Other then that it was fine.
Stayed 4 nights in Aug 2025

10/10 Excellent

Alejandro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the best hotel my stayed was a nice place
Stayed 4 nights in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Manon

Travelled with family
Liked: Amenities
Ambiance was great!
Stayed 8 nights in Jul 2025

10/10 Excellent

Lillybeth M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay there. Food is outstanding and the staff is really nice. Rooms very clean
Stayed 7 nights in Apr 2025

8/10 Good

GLORIA, fremont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check inn was very friendly and we got our room very quickly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Karla

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitivamente lo recomiendo
Stayed 2 nights in Jul 2025

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean Hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

David

Liked: Cleanliness, room comfort

Improve service

Worst check in process ever
Stayed 1 night in Jul 2025

10/10 Excellent

Harold

Stayed 2 nights in Jul 2025

10/10 Excellent

Irene

Stayed 3 nights in Jul 2025

10/10 Excellent

Luis A

Travelled with family, Travelled with group
Beautiful hotel fill with very lovely and kind people to make your experience the best.
Stayed 4 nights in Jun 2025

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities
We chose this hotel to stay during a layover. Its proximity to the airport is a major bonus, but if you’re making Cartagena your destination, this area of town is really not the place to stay. There are much trendier and historic neighborhoods and there are other beaches that are prettier but overall for what it was the hotel had great staff, clean rooms and nice pools.
Stayed 1 night in Jul 2025

8/10 Good

Bart

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Regine

Stayed 3 nights in Jun 2025

6/10 Okay

Vish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic amenities like hair dryer wasnt in the room, ac remote not working and the room phone wasnt working
Stayed 1 night in Jul 2025

10/10 Excellent

LINA MARIA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Simone

Stayed 3 nights in Jun 2025

8/10 Good

ALVARO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was OK but Air Conditioning can not be setting correctly. On the other hand, In the Gym the running belt was not working.
Stayed 4 nights in Jun 2025

10/10 Excellent

RICARDO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was great overall. Proximity to airport was a positive with the ONE exception that on one of the mornings we had a plane so close, it felt as if right over our heads at 6:30am. BUT - all in all, the food for breakfast was great, staff was amazing and pools were nice and clean, so would definitely recommend anyone to stay here.
Stayed 1 night in May 2025

2/10 Terrible

Martha

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is old and very bad maintenance, does not have any room sea views. Rooms old and bad maintenance the bathroom with the shower and faucet in bad shape. Very expensive the price in comparison with the quality of the hotel.
Stayed 3 nights in May 2025

6/10 Okay

Robyn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
I recently stayed at Sonesta with my husband and family. When we first arrived. Check in was ok. The hotel appears to be well maintained and clean. However, the free breakfast was a big let down. Not much selection and not very good. I get that it’s free, but if you spend your money to include free breakfast. I would hope to enjoy it. However, the menu that you have to pay for lunch and dinner was better. Now the other big problem was my room 624 was covered in these little ants. I mean everywhere. Bathroom completely over ran by them as well as the room. Like guaranteed to have a few sleeping with you or on your during your stay. Pools were nice and clean. Would I stay again? Probably not.
Stayed 5 nights in May 2025