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Hilton Cartagena

4.5 star property

Photo gallery for Hilton Cartagena

Exterior
4 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
Exterior
Room, 1 King Bed, Corner | View from room
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included

Explore the area

View map
Avenida Almirante Brion, El Laguito, Cartagena, 130001
  • Place, Castillo Grande Beach
    ‪5 min walk‬
  • Place, Bocagrande Beach
    ‪9 min walk‬
  • Place, El Laguito Beach
    ‪9 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪48 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(41 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlor)

Suite, 1 King Bed (Parlor) | Living area

Suite, 1 King Bed (Parlor)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(62 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Ocean View

8.6 out of 10
Excellent
(77 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • City view
  • 143 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlor)

49-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed (Parlor)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner | Living area

Room, 2 Queen Beds, Corner

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Parlor)

View from room

Suite, 2 Queen Beds (Parlor)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Parlor)

49-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds (Parlor)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | View from room

Room, 1 King Bed, Corner

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Executive Room, 2 Queen Beds | Living area

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(10 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(14 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Parlor)

Room, 1 King Bed, Accessible, City View (Parlor) | Living area

Room, 1 King Bed, Accessible, City View (Parlor)

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible, City View (Roll-In Shower)

7.2 out of 10
Good
(5 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Accessible, Ocean View (Roll-In Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Acc Parlor W/City View

  • Sleeps 3

King Suite With Parlor Ocean View

  • Sleeps 3

King Suite with Parlor and City View

  • Sleeps 3

2 Queen Suite With Parlor Ocean View

  • Sleeps 4

Mobility Accessible King Room with Roll in Shower

  • Sleeps 2

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Bay View

View from room

Premium Suite, 1 King Bed, Bay View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Bay View

Superior Suite, 1 King Bed, Bay View

Superior Suite, 1 King Bed, Bay View

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed (View)

Premium Room, 1 Queen Bed (View)

Premium Room, 1 Queen Bed (View)

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King Room with Ocean/City View

Premium bedding, minibar, in-room safe, desk

Corner King Room with Ocean/City View

  • Sleeps 3

Corner Two Queen Room with Ocean/City View

  • Sleeps 4

Executive King Room with City View

  • Sleeps 3

Executive Two Queen Room with City View

  • Sleeps 4

Presidential Suite

  • Sleeps 4

Accessible King Room with Ocean View and Roll in Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(60 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

2 Queen Beds City View

  • Sleeps 4

Guest Room with 2 Queen Beds and Roll in Shower - Ocean View - Accessible

  • Sleeps 4

Room with 2 Queen Beds-Ocean View

  • Sleeps 4

Guest Room with 2 Queen Beds and City View/Roll in Shower - Accessible

  • Sleeps 4

King Suite With City View

  • Sleeps 2

Premium King Suite With City View

  • Sleeps 2

Superior King Suite With City View

  • Sleeps 2

1 Queen Lanai City View

  • Sleeps 2

King Room with Ocean View

  • Sleeps 3

King Room with City View

  • Sleeps 3

Two Queen Suite with Parlor and City View

  • Sleeps 4

Executive King Suite with City View

  • Sleeps 3

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About the area

Cartagena

With a stay at Hilton Cartagena in Cartagena (El Laguito), you'll be a 2-minute drive from Bocagrande Beach and 8 minutes from Palace of the Inquisition Cartagena Historical Museum. .This beach resort is 3.6 mi (5.8 km) from Rafael Nunez Museum and House and 3.8 mi (6.1 km) from San Felipe de Barajas Castle.
View more Resorts in CartagenaOpens in a new window

What's nearby

  • Castillo Grande Beach - 5 min walk - 0.4 km
  • Bocagrande Beach - 9 min walk - 0.8 km
  • El Laguito Beach - 9 min walk - 0.8 km
  • Centro Comercial Nao - 14 min walk - 1.2 km
  • Rio Cartagena Casino - 15 min walk - 1.3 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 21 min drive

Restaurants

  • ‪Society Bar At Hilton - ‬1 min walk
  • ‪Italian Pizza & Pasta - ‬12 min walk
  • ‪Charlie’s Coffee - ‬2 min walk
  • ‪Cilantro Cevicheria - ‬12 min walk
  • ‪Dolce & Salato - ‬11 min walk

About this property

Hilton Cartagena

Hilton Cartagena offers 341 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cartagena resort provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools and 6 hot tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a waterslide, a steam room, and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 341 guestrooms featuring refrigerators and LCD televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, 6 hot tubs, and outdoor tennis courts. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Las Chivas Restaurant, a poolside restaurant which features a pool view. You can also stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cartagena? This resort has 25941 square feet (2410 square meters) of space consisting of a conference center and 13 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Las Chivas Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Pizza Al Forno - This family restaurant specializes in pizza. Open daily.
Pool Bar - This poolside bar serves lunch only. Open daily.
Sunset Grill - This beachfront bar specializes in Regional cuisine and serves lunch only. A children's menu is available. Open daily.
Society Lobby Bar - Overlooking the garden, this lobby lounge serves light fare only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 87,000 for adults and COP 43,000 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Chivas Restaurant
  • Pizza Al Forno
  • Pool Bar
  • Society Lobby Bar
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 4 outdoor pools
  • 6 hot tubs
  • Children's pool
  • Full-service spa
  • Playground
  • Shopping centre
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (25,941 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (109 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 10 floors
  • 100% renewable energy
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 210000 per pet, per stay

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free rollaway/extra beds

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 87000 for adults and COP 43000 for children
  • Pet fee: COP 210000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cartagena Hilton

Hilton Cartagena

Hilton Hotel Cartagena

Cartagena Hilton Hotel

Hilton Cartagena Hotel Cartagena

Hilton Cartagena Hotel

Hilton Cartagena Resort

Hilton Cartagena Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 989 out of 1431 reviews
Rating 8 - Good. 260 out of 1431 reviews
Rating 6 - Okay. 111 out of 1431 reviews
Rating 4 - Poor. 35 out of 1431 reviews
Rating 2 - Terrible. 36 out of 1431 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gregory Devin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room.
Stayed 6 nights in Jan 2026

10/10 Excellent

Elie

Stayed 4 nights in Feb 2026

4/10 Poor

Aria

Liked: Cleanliness
Disliked: Amenities
Food and amenities
Stayed 4 nights in Feb 2026

8/10 Good

Cottrell

Liked: Cleanliness, staff & service
Decent
Stayed 1 night in Feb 2026

10/10 Excellent

LORENA M

Stayed 7 nights in Jan 2026

8/10 Good

Cottrell

Liked: Cleanliness, staff & service
Decent
Stayed 3 nights in Feb 2026

10/10 Excellent

Filip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel are wonderful- always eager to assist and provide us with any necessities that we required. The room we stayed in was renovated, and newer; wonderfully clean and in excellent shape. We requested daily housekeeping, and the quality of service provided was exceptional.
Stayed 7 nights in Jan 2026

10/10 Excellent

Nathaniel

Stayed 5 nights in Oct 2025

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, delicious breakfast, courteous staff, perfect cleaning, excellent amenities.
Stayed 4 nights in Jan 2026

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, amenities
Todo perfecto
Stayed 3 nights in Jan 2026

8/10 Good

Martha, Villavicencio

Stayed 4 nights in Jan 2026

6/10 Okay

Rafael, Miami

Travelled with partner
Liked: Cleanliness
Too old hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
It’s just a good place to stay. The staff are friendly and courteous. The rooms are spotless the pools are situated at a great spot and your steps away form the beach!
Stayed 1 night in Jan 2026

8/10 Good

Glenn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The main pool had missing tiles and mold stained my swim trunks. Also we could not operate the television to see hotel amenities. All else was excellent!!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Mark

Stayed 5 nights in Jan 2026

10/10 Excellent

Raynae

Travelled with family
Check in easy and fast. Rooms were clean no smell. Staff professional and courtesy.
Stayed 4 nights in Jan 2026

8/10 Good

Peter

Liked: Cleanliness
ok
Stayed 7 nights in Jan 2026

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Very pleased with this placed from start to finish. Breakfast was pleasantly surprisingly great.
Stayed 3 nights in Jan 2026

4/10 Poor

Ricky

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room size was good. I had a king size bed room facing the ocean. Room was clean. Bathroom was old and tired. In need of Renos. Room had a mini fridge. safe, iron and ironing board. All soaps and conditioners included. Snacks and drinks in room was not includued and charged if you eat them. Not cheap. My breakfast was not included in my stay at the Hilton. All you can eat breakfast was $35 Canadian dollar everyday. I opted out of the all you can eat and choose thing for the American menu. Pancakes were $8 CAN and an omelette was $12 CAN. Beach was not good. Very small, no white sand, no clear water and LOTS of locals soliciting. They don't stop and keep pushing for a sale or to provide a service. The main pool is an ok size. It's clean but the pool needs a makeover. Tiles missing and grout has green stains. There is a water slide but only for kids. Hot tubs looked ok but i never used them. A good number of pool chairs around the pool Drinks around pool priced a little high. Front deck staff speak engish. Enough to get by. The rest of the staff in the hotel forget it. My google translate was in high speed mode. Its funn, thinking about it, no one smiles there. I very weird vibe at the hotel. You figured being in a hot tropical country you would be happy all the time. Right now i'm in -18 degrees C with 2 feet of snow and i smile. for the sun. I never ate at the hotel for lunch or dinner. Way to expensive.
Stayed 7 nights in Jan 2026

10/10 Excellent

François

Stayed 3 nights in Jan 2026

10/10 Excellent

Isphara, Welland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room clean, staff very accommodating and prompt
Stayed 4 nights in Jan 2026

8/10 Good

Juanita Andrea Perilla, Rockville

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great! The rooms were good and with a lot of potential but small details were forgotten. For example, spots/stains in the walls, the doors’ peepholes were missing. Rooms have a great view and the restaurant and food are great. If Hilton Cartagena pays attention to the small details and make a couple of reparations this place will be a gem!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jose Ignacio

Liked: Cleanliness, staff & service, amenities
Everything is wonderful and the staff is super friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Hernan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms and excellent view of Cartagena bay and surrounding
Stayed 5 nights in Jan 2026

8/10 Good

LaFonda

Stayed 5 nights in Nov 2025