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The Coal Exchange Hotel

3.5 star property

Photo gallery for The Coal Exchange Hotel

Restaurant
Front of property
Exterior
King Room
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.0 out of 10
Good
(10 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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    About the area

    Cardiff

    With a stay at The Coal Exchange Hotel in Cardiff (Butetown), you'll be a 3-minute drive from Cardiff Bay and 6 minutes from Cardiff Castle. .This hotel is 3 mi (4.8 km) from Principality Stadium and 0.1 mi (0.1 km) from Coal Exchange building.

    What's nearby

    • Cardiff Bay - 1 min walk - 0.0 km
    • Mermaid Quay - 2 min walk - 0.2 km
    • Wales Millennium Centre - 5 min walk - 0.4 km
    • Techniquest - 5 min walk - 0.4 km
    • Cardiff Bay Waterfront - 6 min walk - 0.6 km

    Getting around

    • Cardiff Bay Station - 5 min walk
    • Cardiff International Airport (CWL) - 28 min drive

    Restaurants

    • ‪The Mount Stuart (Wetherspoon) - ‬6 min walk
    • ‪Coffee Mania - ‬4 min walk
    • ‪PizzaExpress - ‬6 min walk
    • ‪Vibes - ‬3 min walk
    • ‪The Dock - ‬5 min walk

    About this property

    The Coal Exchange Hotel

    Hotel with a restaurant, near Cardiff Bay
    The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

    Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

    Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
    Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
    Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
    Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
    Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
    The Coal Exchange Hotel has a restaurant on site.
    Late night fare is available from room service (during limited hours).

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transport

    • No on-site parking available

    Food and drink

    • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
    • A bar/lounge
    • A restaurant

    Conveniences

    • 24-hour front desk
    • Luggage storage
    • Safe at front desk

    Guest services

    • Concierge services
    • Housekeeping (daily)
    • Multilingual staff
    • Proposal/romance packages

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Lift
    • Well-lit path to entrance
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Bedsheets provided

    Bathroom

    • Free toiletries
    • Hair dryer
    • Towels provided

    Entertainment

    • 30-inch LCD TV with digital channels

    Food and drink

    • Coffee/tea maker
    • Electric kettle
    • Late-night room service

    More

    • Connecting rooms available
    • Individual decor
    • Iron/ironing board
    • Safe

    Policies

    Check-in

    Check-in start time: 3 PM; Check-in end time: 1:00 AM
    Early check-in subject to availability
    Early check-in is available for a fee
    Minimum check-in age: 18

    Check-out

    Check-out before 11 AM
    Late check-out subject to availability
    A late check-out fee will be charged
    Express check-out available

    Special check-in instructions

    Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    This property doesn't offer after-hours check-in
    Information provided by the property may be translated using automated translation tools

    Renovations and closures

    The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
    • Bar/Lounge
    • Dining venue(s)

    Access methods

    Staffed front desk

    Pets

    Pets not allowed (service animals are welcome, and are exempt from fees)

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available

    Payment types

    Important information

    Optional extras

    • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and debit cards; cash is not accepted
    Cashless transactions are available

    We should mention

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

    Property is also known as

    Exchange Hotel Cardiff
    Exchange Hotel
    Exchange Cardiff
    The Exchange Hotel Cardiff
    The Exchange Hotel
    The Coal Exchange Hotel Hotel
    The Coal Exchange Hotel Cardiff
    The Coal Exchange Hotel Hotel Cardiff

    The Coal Exchange Hotel Reviews

    Reviews

    8.4

    Very good

    Rating 10 - Excellent. 426 out of 792 reviews
    Rating 8 - Good. 201 out of 792 reviews
    Rating 6 - Okay. 86 out of 792 reviews
    Rating 4 - Poor. 48 out of 792 reviews
    Rating 2 - Terrible. 31 out of 792 reviews

    8.4/10

    Cleanliness

    9.0/10

    Staff & service

    8.0/10

    Amenities

    8.0/10

    Property conditions & facilities

    Reviews

    10/10 Excellent

    Paul

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Oct 2025

    6/10 Okay

    Steven

    Travelled with partner
    Liked: Cleanliness, staff & service
    The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.
    Stayed 1 night in Oct 2025

    8/10 Good

    Gail

    Liked: Staff & service
    Disliked: Property conditions & facilities
    Victoria on reception was really helpful and efficient
    Stayed 2 nights in Oct 2025

    10/10 Excellent

    Marc

    Liked: Staff & service, property conditions & facilities, room comfort
    Staff was friendly and knowledgeable. Enjoyed our stay very much.
    Stayed 2 nights in Oct 2025

    8/10 Good

    Elaine

    Travelled with partner
    staff very friendly . Nice stay for 1 night . Breakfast was nice
    Stayed 1 night in Oct 2025

    6/10 Okay

    Guido

    Liked: Staff & service
    Disliked: Room comfort
    Stayed 1 night in Oct 2025

    4/10 Poor

    Rhys

    Liked: Staff & service
    Disliked: Room comfort

    Avoid during the summer, or during an event.

    The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!
    Stayed 2 nights in Aug 2025

    10/10 Excellent

    Christopher

    Stayed 3 nights in Aug 2025

    10/10 Excellent

    Warden

    Travelled with family
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Cardiff trip

    Great location and friendly helpful staff. Large comfortable room.
    Stayed 3 nights in Aug 2025

    8/10 Good

    Anna

    Liked: Cleanliness, staff & service, property conditions & facilities
    Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.
    Stayed 1 night in Aug 2025

    10/10 Excellent

    Jayne

    Liked: Cleanliness, staff & service, room comfort

    Gorgeous Building

    Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.
    Stayed 1 night in Aug 2025

    2/10 Terrible

    Sophie

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Aug 2025

    10/10 Excellent

    Sarah

    Travelled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.
    Stayed 1 night in Aug 2025

    10/10 Excellent

    Jacquelyn

    Stayed 1 night in Jul 2025

    8/10 Good

    Kelly

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Hotel in a lovely spot for the bay.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Daniel

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    We'll visit again

    A lovely period building keeping many of the original features, with
    Stayed 1 night in Jul 2025

    8/10 Good

    Adam

    Travelled with family
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Grand and comfortable hotel

    The hotel itself was very grand and comfortable. We had an excellent stay and staff were very attentive. The room we stayed in had a jacuzzi bathtub which was a massive bonus. However, if you book via hotels.com be sure to call the hotel to check they have the correct booking. We requested a twin room when we booked but was given a king room as, according to the receptionist, hotels.com do not pass these requests to the hotel. Located a short walk from the Bay and close to public transport links that connect to the rest of Cardiff. Would highly recommend!
    Stayed 2 nights in Jul 2025

    4/10 Poor

    Emma

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    As we had booked a presidential suite we expecting presidential standards, there were 3 tall fans in the room..all dusty, the bath seal was mouldy, the shower head was dirty and crusted with lime scale. To top it off we have been bitten on our legs and torso by something. We appreciate that this is an historical building however....it did not match the cost for 1 night
    Stayed 1 night in Jul 2025

    10/10 Excellent

    John, Edmonds

    Stayed 1 night in May 2025

    8/10 Good

    Claire

    Travelled with group
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Definitely recommend

    Stayed 1 night in Jul 2025

    4/10 Poor

    Gavin

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Filthy room. Issues raised with reception and apology given but nothing more. Very very over priced accommodation in very very poor state.
    Stayed 1 night in Jul 2025

    6/10 Okay

    Roy John

    Disliked: Property conditions & facilities, room comfort

    In need of refurbishment.

    Whilst the building is beautiful steeped in history it felt very tiered , it was dark and very muggy. The rooms needed decoration, bathroom was particularly in need of some love, just felt dirty. Privacy was poor when sash windows were open for ventilation. TV far too small for room and in the wrong position. Desperately needed air conditioning.
    Stayed 1 night in Jul 2025

    8/10 Good

    Carolyn

    Stayed 7 nights in Jul 2025

    8/10 Good

    Sue

    Travelled with group

    Lovely hotel with history.

    A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.
    Stayed 1 night in Jul 2025

    10/10 Excellent

    Sara-Jane

    Travelled with family, Travelled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The staff were amazing - really helpful and friendly
    Stayed 1 night in Jul 2025