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Novotel Cardiff Centre

4.0 star property

Photo gallery for Novotel Cardiff Centre

Exterior
Junior Suite, 1 Queen Bed with Sofa bed, Balcony
Interior
Bar (on property)
Building design

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales, CF10 4RT
  • Place, Utilita Arena Cardiff
    ‪9 min walk‬
  • Place, Cardiff Castle
    ‪17 min walk‬
  • Place, Cardiff Bay
    ‪20 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪32 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(16 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed, Balcony

Junior Suite, 1 Queen Bed, Balcony

Junior Suite, 1 Queen Bed, Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed with Sofa bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Double Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

8.2 out of 10
Very good
(61 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Cardiff

With a stay at Novotel Cardiff Centre in Cardiff (Cardiff City Centre), you'll be within a 5-minute drive of Cardiff Bay and Cardiff Castle. .This spa hotel is 2.1 mi (3.3 km) from Principality Stadium and 9.7 mi (15.7 km) from Barry Island Beach.

What's nearby

  • Utilita Arena Cardiff - 9 min walk - 0.8 km
  • St. David's - 14 min walk - 1.2 km
  • Wales Millennium Centre - 16 min walk - 1.3 km
  • Cardiff Castle - 17 min walk - 1.5 km
  • Cardiff Bay - 20 min walk - 1.7 km

Getting around

  • Cardiff Queen Street Station - 11 min walk
  • Cardiff International Airport (CWL) - 31 min drive

Restaurants

  • ‪Prezzo - ‬9 min walk
  • ‪Espresso Bar - John Lewis - ‬10 min walk
  • ‪Nando's - ‬9 min walk
  • ‪Costa Coffee - ‬9 min walk
  • ‪PizzaExpress - ‬9 min walk

About this property

Novotel Cardiff Centre

Novotel Cardiff Centre offers 138 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions come with cable channels.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 138 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. If you're looking for recreational opportunities, you'll find a health club and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite to eat at Elements, a brasserie which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cardiff? This hotel has 2259 square feet (210 square meters) of space consisting of a conference center and 11 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured parking on site (GBP 24 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Conference centre (2,259 square foot of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self parking fee: GBP 24.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Novotel Cardiff Centre
Novotel Hotel Cardiff Centre
Cardiff Novotel
Hotel Accor Cardiff Centre
Novotel Cardiff Centre Hotel Cardiff
Novotel Cardiff Centre Wales
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Cardiff
Novotel Cardiff Centre Hotel Cardiff

Novotel Cardiff Centre Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 423 out of 1008 reviews
Rating 8 - Good. 278 out of 1008 reviews
Rating 6 - Okay. 169 out of 1008 reviews
Rating 4 - Poor. 92 out of 1008 reviews
Rating 2 - Terrible. 46 out of 1008 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Gary

Stayed 1 night in Feb 2026

4/10 Poor

Tori

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was neglected, dirty, dusty and smelt bad. Whole walk to room felt very tired and unkempt. Strong smell of a ‘herby substance’ throughout corridors on our floor and a friends floor too…
Stayed 2 nights in Jan 2026

6/10 Okay

Ioana

Travelled with family and small children
Liked: Cleanliness
The hotel staff and overall experience were good. Rooms were very clean and spacious however slightly outdated for a 4 star hotel , coukd benefit from modernisation. The restaurant looked pretty nice but the food for a 4 star hotel was a bit disappointing, I expected a bit more .The swimming pool water seemed overly chlorinated which made our experience less enjoyable as this was one of our main reason why we chosed this hotel for our kids to enjoy the pool as had a shallow entrance and jacuzzi there but unfortunately we could not stay to long there as was slightly irritating the smell. They should test regularly the PH and Chlorine level in the water.
Stayed 2 nights in Feb 2026

8/10 Good

Huw

Stayed 3 nights in Feb 2026

10/10 Excellent

Ceri

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room. Staff were very welcoming. Had a good stay
Stayed 2 nights in Feb 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

10/10 Excellent

Iestyn

Stayed 1 night in Dec 2025

6/10 Okay

Stephen

Stayed 2 nights in Jan 2026

4/10 Poor

Bethan

Rooms and corridors in need of decoration. Skirting Boards not well maintained making the room and hallway appear rundown
Stayed 1 night in Jan 2026

2/10 Terrible

Lewis

Travelled with partner
Disliked: Amenities, property conditions & facilities
Poor service and facilities.
Stayed 2 nights in Jan 2026

4/10 Poor

Nicola

Liked: Cleanliness, staff & service
Disliked: Amenities
Wouldn’t have given this hotel 4 stars. Sauna, steam room and hot tub were not hot. Weren’t told prior to changing that we needed a padlock for the lockers. Room was dated and the heating in the room not very warm. After breakfast our key card didn’t work so needed to get reception to fix this and there wasn’t any apology for the inconvenience. Breakfast was underwhelming.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Excellent breakfast
Stayed 1 night in Jan 2026

4/10 Poor

Graeme

No shampoo / wash in bathroom. Bath towels advertised for premium room, but not there. Average rating, not rushing to book again.
Stayed 1 night in Jan 2026

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities were excellent - gym, pool, steam room, sauna, and spa pool. Staff are nice.
Stayed 3 nights in Jan 2026

8/10 Good

Milo

Stayed 1 night in Jan 2026

4/10 Poor

Emily

My friend didnt have any bed sheets on his bed. We had planned to watch Netflix and use the Chromecast which wasnt working. Apparently the chromecast hadnt been working all day which we werent told when we checked in, until I went to the front desk to inform them to which the woman at the front said "oh I was hoping no one would notice." And suggested I go swimming instead. I didnt bring a swimming vostume so their solution was a trip to Primark. I was honestly gutted at the lack of solutions and they didnt seem apologetic at all. Ive stayed at 5 different Novotels and this is honestly my most di
Stayed 1 night in Jan 2026

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay!!
Stayed 1 night in Jan 2026

4/10 Poor

Ahmad

Stayed 1 night in Jan 2026

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, amenities
Spacious rooms, centrally located
Stayed 2 nights in Jan 2026

8/10 Good

Sally

Stayed 1 night in Jan 2026

4/10 Poor

Connor

Stayed 2 nights in Jan 2026

6/10 Okay

Kaf

Stayed 3 nights in Dec 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service
Staff at reception were very polite and helpful. Rooms were a decent size with everything you needed and very clean. The negative is the pool which wasn't warm and the sauna and steam rooms were very small however, for the price you pay I would definitely return. Another negative is you cannot pay with cash.
Stayed 3 nights in Dec 2025

2/10 Terrible

Jean-Marc

Disliked: Cleanliness, property conditions & facilities
Room wasnt like any of the pictures, old and un maintained, no streaming services and bad TV reception. Cleanliness was sub-par. Save your money and go somewhere else.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, location and facilities.
Stayed 2 nights in Dec 2025