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Sandos CancĂșn All Inclusive - Adults Only

4.5 star property

Photo gallery for Sandos CancĂșn All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, pool loungers
Reception
Terrace/patio
Caribe Suite | Bathroom
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    â€Ș3 min drive‬
  • Delfines Beach
    â€Ș4 min drive‬
  • El Rey Ruins
    â€Ș5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș22 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

  • 108 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Suite

Suite

Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

8.4 out of 10
Very good
(102 reviews)
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite

Sandos Suite

9.2 out of 10
Wonderful
(7 reviews)
  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

7.8 out of 10
Good
(105 reviews)
  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

Located in Cancun (Zona Hotelera), Sandos CancĂșn All Inclusive - Adults Only is within a 5-minute drive of La Isla Shopping Mall and El Rey Ruins. .This all-inclusive property is 3.1 mi (5 km) from Delfines Beach and 3.5 mi (5.6 km) from Cancun Convention Center.

What's nearby

  • Aquaworld - 13 min walk - 1.1 km
  • La Isla Shopping Mall - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 4.6 km
  • El Rey Ruins - 5 min drive - 5.3 km
  • Cancun Convention Center - 11 min drive - 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • â€ȘRestaurant nebbiolo en cancun - ‬2 min walk
  • â€ȘJW Marriott Lobby Bar - ‬8 min walk
  • â€ȘPorfirio's Cancun - ‬8 min walk
  • â€ȘPuerto Madero - ‬8 min walk
  • â€ȘClub 91 Lounge - ‬9 min walk

About this property

Sandos CancĂșn All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Sandos CancĂșn All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 213 guestrooms featuring iPod docking stations and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a sauna. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Zango Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6254 square feet (581 square meters) of space consisting of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and Ă  la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos CancĂșn All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 876 out of 1940 reviews
Rating 8 - Good. 477 out of 1940 reviews
Rating 6 - Okay. 320 out of 1940 reviews
Rating 4 - Poor. 143 out of 1940 reviews
Rating 2 - Terrible. 124 out of 1940 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay. The view was amazing but the waves werent too friendly. I went in nov and the pool was not warm it was very cold.
Stayed 5 nights in Nov 2024

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, and staff are very friendly!
Stayed 3 nights in Mar 2025

6/10 Okay

Claudia De La Visitacion, Fleetwood

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Everything in my room was broken and old, looks like it never had maintenance. The pool had shade since 2:00. No variety in the buffet.
Stayed 7 nights in Feb 2025

6/10 Okay

Kelly

Travelled with family
Ok place for a quick 4-5 day trip. I wouldn’t rate this an 8 of 10, though. All the bathrooms always needed floors cleaned, toilet tissue or paper towel. Hardly ANY locks work in the bathrooms. Paint peeling everywhere. It’s basic. Small, which I liked. My favorite was the smoothies in the morning. Otherwise I rate this a 7. Generally service was good.
Stayed 7 nights in Feb 2025

10/10 Excellent

Joshua Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return again
Stayed 5 nights in Mar 2025

8/10 Good

Kevin

Liked: Amenities, property conditions & facilities
Overall the place is a nice getaway
 yes the sun gets blocked out over the pool in the early Evening but the sun on the beach lasts well into supper time.. the food is good quality. The staff is very kind.. Rooms are spacious and clean, the housekeeping staff seem thoughtful. I would have liked for a hot tub or sauna though without paying extra my only gripe..
Stayed 6 nights in Mar 2025

6/10 Okay

Nicholas Paul

Travelled with group
Liked: Staff & service
The restaurants were very nice. The rooms were ok. Spacious but needed updating. The outside property was in need of upkeep. Not many cabanas or swim chairs. Had to go down very early to get a spot by the beach or pool. No swim up bar, but wait staff are very friendly. They didn’t take the beach until our last day there. It’s a pain to get into restaurants- it’s a two day wait to get into the Hibachi grill. No one told us so we never got in. Steakhouse was terrible. We got out food and basically walked out and went to the buffet.
Stayed 5 nights in Mar 2025

8/10 Good

Poornima Yadhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent with great view of fhe ocean..they had activities planned for guests.. guests were treated well.. one thing i want to mention is that the water had a bad smell..
Stayed 3 nights in Mar 2025

10/10 Excellent

VICKI DOREEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

6/10 Okay

Chelsey Leigh

Liked: Cleanliness
Stayed 5 nights in Feb 2025

4/10 Poor

Viera, Wichita Falls

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
towels were only available at certain times of the day, the bar closed whenever they want to, food is poor quality and the service was slow non existent. terrible , done with this hotel.
Stayed 3 nights in Mar 2025

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it was small and simple and not a huge Resort
Stayed 5 nights in Feb 2025

10/10 Excellent

Sheila Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, especially the activities staff. Pools were beautiful. I didn't like that there was no swim-up bar.
Stayed 4 nights in Mar 2025

6/10 Okay

Ashley Lynnette

Stayed 6 nights in Mar 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a great time. The staff are fantastic. The beachfront and outdoor pool areas were definitely the highlight. The hotel itself needs some updating as we had to get maintenance in to fix our shower door and toilet.
Stayed 7 nights in Feb 2025

6/10 Okay

Rebecca

Travelled with partner
Disliked: Cleanliness
The location was top notch. The facilities however, were not. Our room in particular. Our shower leaked which caused all the wood work near the shower to be rotted and moldy. The toilet basin was cracked as was the bathroom counter and the bath tub surround. I asked room service for extra towels to deal with all the water on the floor and they never sent any. Food was good but we both found hair in our food. The service was very slow everywhere. We consistently had to wait to be seated, to get drinks, to be served. Not sure if this is just Mexico in general, as this was our first trip. Also, a big bummer was the hot tub was broken and no one told us. Some positives- the food was pretty good, staff was fairly friendly, the views/location were on point and there was always entertainment. (That being said, most days there was a DJ at the pool from 9-6 and it was always loud and bumping- which wasn’t always relaxing.) We did ann excursion through Seek and Go and it was awesome! We saw ChichĂ©n ItzĂĄ, a cenote and a local town. The excursion was the highlight of the trip. Overall we enjoyed our trip, but will not be returning to stay at Sandos.
Stayed 6 nights in Mar 2025

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the property and entertainment staff. The staff was really friendly. Great view over the pool and looking at the beach. Very limited seatings by pool and beach. Have to wake up early to hold a spot. Besides that we really enjoyed our selves
Stayed 4 nights in Mar 2025

8/10 Good

Benjamin Bela

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 5 nights in Feb 2025

6/10 Okay

Mohamed

Travelled with family
Disliked: Staff & service
I didn’t like the food and the service
Stayed 3 nights in Mar 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to come to a beautiful beach and just relax this is a great resort. Staff was friendly and attentive. My only areas I would improve- hard to get dinner reservations! upon arrival had to take a 10pm dinner rsvp for the hibachi restaurant. Second the times for the bar are too late- 11am is 2 hours late to get a drink by the pool when the sun rises at 6 and you've been at the pool for 2 hours
Stayed 3 nights in Mar 2025

6/10 Okay

Joel

Travelled with partner
Liked: Cleanliness
The buffet food wasnt never hot . I paid extra for a king bed and got 2 singles. On a honeymoon that didnt go over so well with me . The hotel gave me a down graded room for a king size , but had to talk to a manager about the situation. Probably will never go to another Sandos hotel over the experience i had there
Stayed 6 nights in Mar 2025

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Kelly Maureen, Grand Haven

Travelled with partner
Liked: Cleanliness
Supposed to get a room upgrade with VIP and we had the 2nd worst room at the property. We only know it was second worst because management said there was ONE room worse than ours when we asked to change. Eye level with roof equipment and full eye level view of event space. VERY loud and ZERO privacy. Handled poorly by management.
Stayed 5 nights in Mar 2025

6/10 Okay

Marc

Travelled with partner
Problems. Problems. Second year in a row they tried to put us in a lesser room than we paid for. Said it wasn’t available (we booked months in advance). Has to stay in lesser room, got kicked out in morning and waited until 3pm to get into our booked room. This wasted a day of our vacation. When we finally got in, the room was fantastic. Food: buffet was always good. Italian restaurant had smaller menu than last year and was only so-so. Seasons restaurant service was so slow we left. St Trop was ok, typical beach food. Entertainment: too loud at pool. We prefer to relax. Had to get up early to get chairs.
Stayed 5 nights in Mar 2025

6/10 Okay

rich, Saugus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025