Sandos Cancún All Inclusive - Adults Only

4.5 star property

Photo gallery for Sandos Cancún All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, pool loungers
Caribe Suite | Bathroom
5 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • All-inclusive
  • Spa

Explore the area

View map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun Convention Center
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Caribe Suite

  • 108 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Laguna suite

9.4 out of 10
Exceptional
(9 reviews)
  • 84 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Deluxe room

8.4 out of 10
Very good
(107 reviews)
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Sandos Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Balcony Deluxe Room

8.0 out of 10
Very good
(111 reviews)
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

About the area

Cancun

Located in Cancun (Zona Hotelera), Sandos Cancún All Inclusive - Adults Only is within a 5-minute drive of La Isla Shopping Mall and El Rey Ruins. .This all-inclusive property is 3.1 mi (5 km) from Delfines Beach and 3.5 mi (5.6 km) from Cancun Convention Center.

What's nearby

  • La Isla Shopping Mall - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 4.6 km
  • El Rey Ruins - 5 min drive - 5.3 km
  • Cancun Convention Center - 11 min drive - 6.4 km
  • Tortuga Beach - 14 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Porfirio's Cancun - ‬8 min walk
  • ‪Puerto Madero - ‬8 min walk
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬8 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 213 guestrooms featuring iPod docking stations and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a sauna. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Zango Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6254 square feet (581 square meters) of space consisting of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 956 out of 2064 reviews
Rating 8 - Good. 503 out of 2064 reviews
Rating 6 - Okay. 341 out of 2064 reviews
Rating 4 - Poor. 145 out of 2064 reviews
Rating 2 - Terrible. 119 out of 2064 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dameda

Liked: Cleanliness, property conditions & facilities
Solo stay at an adults-only resort that lacked soul and energy. I stayed at Sandos as a solo traveler, expecting a peaceful, adult-only atmosphere — but I left more emotionally drained than relaxed. The property is on the smaller side, which I normally wouldn’t mind, but it lacked the vibrancy you’d expect from a resort: no live events, no pool bar, and limited social energy overall. It felt very quiet — and not in a calming way, more in a disconnected way. Reservations for the restaurants were fully booked early, and as a solo guest, I had to constantly navigate everything on my own. There wasn’t much effort from the staff to guide or check in — I often felt invisible unless I initiated everything myself. Some staff were kind (and I tipped them), but overall, the energy was inconsistent and lukewarm at best. I never once felt unsafe, which I truly appreciated as a solo Black woman, but the emotional isolation was real. This might be a fit for couples looking to do nothing, but for solo travelers seeking warmth, hospitality, or even just connection — this may not be the place. Wouldn’t return.
Stayed 3 nights in May 2025

10/10 Excellent

shelby, WEST SPRINGFIELD

Stayed 3 nights in May 2025

10/10 Excellent

Nhu Hue

Stayed 4 nights in May 2025

10/10 Excellent

LuShonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great!!!
Stayed 4 nights in May 2025

8/10 Good

Patricia, Mississauga

Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was nice, a bit small compared to others I’ve visited but the one thing I did not appreciate is getting asked my room number on my way out during my stay. I understand coming back in, but my leaving the resort is no ones business.
Stayed 6 nights in May 2025

10/10 Excellent

Sonia

Stayed 3 nights in May 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

Rafael Guzman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service great people very helpful and attentive our VIP upgrade was great our room view of ocean and lagune was amazing Overall our stay great relaxed and amazing all restaurants had great food and excellent service
Stayed 7 nights in May 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding. Loved our room, the pools and the ocean. Enjoyed the spa.
Stayed 7 nights in Apr 2025

4/10 Poor

CECILIA

Travelled with family
Disliked: Property conditions & facilities
Got the worst room, NO BALCONY, SINK WAS PLUGGED, NO AC IN THE BATHROOM, NOISY
Stayed 7 nights in May 2025

10/10 Excellent

Yauheniya

Stayed 5 nights in May 2025

10/10 Excellent

Anchal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service. Beach and poolside were clean and well maintained. Staff was wonferful.
Stayed 6 nights in Apr 2025

10/10 Excellent

Alexander

Stayed 4 nights in Apr 2025

8/10 Good

Ka Lia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a smaller resort. The rooms were a bit older compared to some of the other resorts, but it was a good stay. The staff were all really nice. Outside the resort had a laundrymat and a small convience shop. Lots of people walking around so it felt safe. There are only 3 restaurants for dinner then the buffet as the fourth option. Buffett was the same food everyday and the other restaurants the same way. We were there for 4 days and 3 nights so we tried them all. Not alot of things to do during the day. Music at the pool was only 2 hrs out od the whole day. Wish they had more music throughout the day
Stayed 3 nights in May 2025

10/10 Excellent

Hon Keung Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Sandos. The bedroom was clean, comfortable, and well-equipped, making it easy to relax after a long day. The hotel environment is beautiful and peaceful, with well-maintained grounds that add to the overall charm. I felt completely safe and secure walking around the area, both during the day and in the evening. The staff were consistently friendly and helpful, always ready to assist with a smile. Overall, it's a great place to stay whether you're looking for comfort, safety, or warm hospitality.
Stayed 4 nights in May 2025

6/10 Okay

TERRENCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was amazing and very friendly
Stayed 7 nights in Apr 2025

6/10 Okay

Nikolay

Liked: Cleanliness, property conditions & facilities
Low level service personal struggle with communication in English.
Stayed 12 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, this resort was excellent. We went for a friend trip and had a great time. Freddy (Super Freddy) provided outstanding poolside service and really made our trip enjoyable. The spa service was great as well. Our rooms were clean and well stocked. The buffet and restaurants were great. Front desk staff and the manager (arm tattoo and glasses) were not very friendly and came across as condescending. They should not assume people don’t understand Spanish while speaking to each other. I found a piece of jewellery in the pool and turned it in. I hope it was returned to its owner!
Stayed 4 nights in May 2025

10/10 Excellent

Jhosvan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about my stay and my Sandos Cancun I would recommend it and have to family and friends. I would also like to point out the staff starting with Miguel on the 6floor bartender, Victor from bar 1 bartender, Itzel host for buffet, Elizabeth waiter from buffet, Paval waiter from Japanese restaurant, Teresa and Carla from spa. These individuals were amongst the staff that stood out to me and my friends while on our stay. And for the snorkeling excursion we did Miguel highly recommend. Thank you so much Sandos Cancun wish to visit pretty soon, so glad y’all made my first beach visit ever an incredible experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Keegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and views. Wonderful Beach
Stayed 6 nights in May 2025

10/10 Excellent

Annie, Fountain

Stayed 3 nights in May 2025

10/10 Excellent

Leonardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 5 nights in Apr 2025

10/10 Excellent

Ja'Da

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Nakasi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Sandos were great! It was a pleasant surprise to see that they had a bit of a turn up pool party in the afternoon, but with that the only downfall is the food. The food is not terrible but it’s definitely not 5 star restaurant, it’s good enough to keep something in your belly (6/10). Gabriel (aka Gabby) was great !!
Stayed 4 nights in Apr 2025

10/10 Excellent

atefeh, hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice relaxing hotel
Stayed 3 nights in May 2025