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Sandos Cancún All Inclusive - Adults Only

Property class: 4.5

Photo gallery for Sandos Cancún All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, pool loungers
Property video
Caribe Suite
5 restaurants, breakfast, lunch, dinner served; international cuisine
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, Kukulcan Plaza Shopping Mall
    ‪15 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

8.0 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Suite

Laguna suite

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room

Deluxe room

8.4 out of 10
Very good
(121 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

Located in Cancun (Zona Hotelera), Sandos Cancún All Inclusive - Adults Only is within a 5-minute drive of La Isla Shopping Mall and El Rey Ruins. .This all-inclusive property is 3.1 mi (5 km) from Delfines Beach and 3.5 mi (5.6 km) from Cancun Convention Center.

What's nearby

  • Ballenas Beach - 3 min walk - 0.3 km
  • Aquaworld - 13 min walk - 1.1 km
  • Kukulcan Plaza Shopping Mall - 15 min walk - 1.3 km
  • Hotel Zone Beaches - 3 min drive - 1.5 km
  • La Isla Shopping Mall - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Cafetto - ‬7 min walk
  • ‪Restaurante Zen - ‬7 min walk
  • ‪JW Marriott Lobby Bar - ‬8 min walk
  • ‪Club 91 Lounge - ‬9 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with free minibar items and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 213 guestrooms featuring iPod docking stations and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a nightclub, and a health club. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at Zango Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 6254 square feet (581 square meters) of space consisting of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Books
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Health club
  • Hot tub
  • Nightclub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1016 out of 2135 reviews
Rating 8 - Good. 509 out of 2135 reviews
Rating 6 - Okay. 350 out of 2135 reviews
Rating 4 - Poor. 139 out of 2135 reviews
Rating 2 - Terrible. 121 out of 2135 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Maurkita

It’s really a 3
Stayed 3 nights in Jan 2026

10/10 Excellent

Nicholas John Emmanuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, great service
Stayed 7 nights in Jan 2026

6/10 Okay

Arcelia

Stayed 5 nights in Jan 2026

8/10 Good

Abram Dyck

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean, staff was great and helpful. Food was good besides the buffet. A few times at the buffet food was very dry and pretty much cold. That is something that could certainly use an improvement. That is the only reason for just a 4 star.
Stayed 7 nights in Jan 2026

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent staff, good food and variety options.
Clean beaches
Good shows
Excellent musical talent
Delicious food-the hibachi was our favorite
Stayed 6 nights in Jan 2026

8/10 Good

Darin Patrick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Buffet food was very good. Lots of variety. Kept food stocked. Loved the Japanese restaurant. The Italian restaurant was ok. None of us liked Seasons restaurant. Hotel is very clean, staff is always seen cleaning. Staff was very friendly and attentive. There was confusion about our yellow wristband (yellow because we booked through Expedia). Front desk said we could have the upgraded alcohol but had two different bars tell us that we were not allowed this upgrade, but the other two bars were fine when we ordered the upgraded alcohol. Checked with front desk after being denied the upgrade and they said we were supposed to have it. They just need to decide and let everyone know! Shout out to Carlos at Bar 6, he's the best! Hotel is nice but there are some deferred maintenance issues and some things are beginning to feel outdated. They defiantly need more loungers on the beach! Worst part of stay was they had one small (maybe 7 people at a time) elevator working. We were there for 9 days and 1 elevator never worked. A second elevator went down on day 2 and never got fixed. I don't know how many rooms this hotel has but there are 8 floors of rooms. We were on floor 6 and our friends on floor 7. I feel its unacceptable to have the elevator down for that long.
Stayed 9 nights in Jan 2026

8/10 Good

Lesley Patricia

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2025

4/10 Poor

frederick

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
There was times where they had no food or just one restaurant open. You have a bar open to drink but nothing to eat. We had to leave the property to eat half the time we stayed. Our friends key wouldnt work , so we had to go to front desk 3 times. After a hour someone finally came up to let us in after we missed our tour. Dont get me wrong its a beautiful place. But it was the same thing everyday with the shows and clubs.
Stayed 3 nights in Jan 2026

2/10 Terrible

Nikki

Travelled with partner
Our room smell like bleach. We got no Shampoo or conditioner in our room. Food was not good. They don’t have enough lawn chairs on the beach. The place is run down and broken elevators.
Stayed 3 nights in Jan 2026

8/10 Good

Trinidad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room and adults only resort is nice! Food options were good and resort is in a convenient location.
Stayed 4 nights in Jan 2026

6/10 Okay

Jordan

Liked: Cleanliness
Dinner menu's weren't amazing
Stayed 3 nights in Nov 2025

4/10 Poor

GUSTAVO, Oakville

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
4th time visiting and came with very high hopes based on previous wonderful experiences. Staff, food and entertainment continue being outstanding. Just 1 elevator working out of 3 causing terrible delays. Not visible option to use stairs. Very disappointing they were charging to reserve the pool beds beside the pool when in the past it was free to use. Now you are required to purchase a 50 dollar bottle of sparkling wine to get one. Pool was ice cold but that is a minor issue compared to the other ones. You have everything to keep being a 5 star plus resort, but if these issues are permanent, we will think twice next time and compare other options.
Stayed 5 nights in Jan 2026

10/10 Excellent

Delani

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, daily room cleaning, great food, and beautiful property!
Stayed 6 nights in Dec 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort, lots of activities, able to find a beach chairs easily throughout the day, really good food. Enjoyed the tres leches cake.
Stayed 4 nights in Jan 2026

10/10 Excellent

Danielle

Stayed 4 nights in Jan 2026

10/10 Excellent

Jerry Michael

Stayed 3 nights in Jan 2026

4/10 Poor

Shaun

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Food was very limited and not good. Several times a day there was no place open to get food.
Stayed 5 nights in Jan 2026

10/10 Excellent

Celina Navarro de

Everything excellent
Stayed 5 nights in Jan 2026

6/10 Okay

Michele Marie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
At check in we were told we would be given an up grade, when in fact the room had only one bed. We specifically stated that we needed 2. No apology, needless to say we were downgraded.
Stayed 5 nights in Dec 2025

10/10 Excellent

Dmitrii

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent time for relaxing ! Great people. Outstanding services.
Stayed 14 nights in Nov 2025

10/10 Excellent

Jasmine

Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, really good food overall and lots of entertainment.
Stayed 8 nights in Dec 2025

8/10 Good

Bakshpreet Singh

.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mark William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, pools, beach, food all amazing!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the hotel and entertainment team. Food was a bit disappointing at times, but the drinks and entertainment were great and the beach beautiful. My biggest suggestion for improvement is to take away some of the 'elite member' cabanas and put more sub beds for regular guests, as these were limited and the elite ones were mostly empty and they were trying to upsell all the time. The staff worked really hard and were on the whole amazing. We had a great time and the New Year's Eve event was the best we had experienced!
Stayed 6 nights in Dec 2025