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Merchants Manor

4.0 star property

Photo gallery for Merchants Manor

Balcony
Indoor pool
Egyptian cotton sheets, premium bedding, in-room safe, desk
Flat-screen TV
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Hot tub
  • Gym

Explore the area

View map
Western Terrace, Falmouth, England, TR11 4QJ
  • Place, Falmouth University
    ‪5 min walk‬
  • Place, Gyllyngvase Beach
    ‪10 min walk‬
  • Place, Swanpool Beach
    ‪14 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪45 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Old House Master Room

Old House Master Room

Old House Master Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cosy Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Cosy Room

7.6 out of 10
Good
(4 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Bedroom

Comfort Room, 1 Bedroom

Comfort Room, 1 Bedroom

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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Front of property

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About the area

Falmouth

With a stay at Merchants Manor in Falmouth, you'll be near the beach, just a 3-minute walk from Falmouth University and 10 minutes by foot from Gyllyngvase Beach. .This eco-certified hotel is 0.7 mi (1.1 km) from Swanpool Beach and 0.7 mi (1.2 km) from National Maritime Museum Cornwall.

What's nearby

  • Falmouth University - 5 min walk - 0.4 km
  • Gyllyngvase Beach - 10 min walk - 0.8 km
  • National Maritime Museum Cornwall - 14 min walk - 1.2 km
  • Swanpool Beach - 14 min walk - 1.2 km
  • Pendennis Castle - 3 min drive - 1.7 km

Getting around

  • Penmere Station - 9 min walk
  • Newquay (NQY-Newquay Cornwall) - 54 min drive

Restaurants

  • ‪The Packet Station - ‬12 min walk
  • ‪Gylly Beach Cafe - ‬9 min walk
  • ‪The King's Head - ‬12 min walk
  • ‪Moth And Moon - ‬11 min walk
  • ‪The Stable - ‬12 min walk

About this property

Merchants Manor

Eco-certified hotel with a full-service spa and free breakfast
Merchants Manor offers 39 accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments.
Stay in one of 39 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including an indoor pool, a hot tub, and a sauna. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy British cuisine at Rastella, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. A complimentary full breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.
Rastella - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rastella

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • High-pile carpet in room
  • No lift

More

  • 3 floors
  • Banquet hall
  • Built in 1910
  • Designated smoking areas
  • Edwardian architecture
  • Fireplace in lobby

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 12 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: GBP 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Merchants Manor
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Hotel Falmouth
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Green Lawns Hotel Falmouth
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Falmouth
Merchants Manor Hotel Falmouth

Merchants Manor Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 55 out of 111 reviews
Rating 8 - Good. 36 out of 111 reviews
Rating 6 - Okay. 12 out of 111 reviews
Rating 4 - Poor. 3 out of 111 reviews
Rating 2 - Terrible. 5 out of 111 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sally Ann, Manhattan Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only qualm is love the self check-in but received zero literature on the hotel amenities, how it all works etc. that was the only thing missing. An amazing hotel none the less!
Stayed 4 nights in Jun 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay and everything up to standard. The room was very spacious and clean and the staff is very well trained.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely staff. Made the stay for me
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Room was spacious and clean. easy walk into town and beaches
Stayed 1 night in Jun 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great service
Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was nice clean friendly staff very helpful would stay again
Stayed 2 nights in Jun 2025

8/10 Good

Nigel

Stayed 2 nights in May 2025

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in the hotel. The proximity to two train stations and to all the restaurants on High Street made it an ideal location. The breakfast and evenings at the bar were really comfortable and generous, the staff was perfect. DIY check in and check out, though less than appealing, is the way most hotels are working these days.
Stayed 4 nights in May 2025

8/10 Good

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely roim, spacious, well appointed.
Stayed 1 night in Apr 2025

2/10 Terrible

Nick

Stayed 2 nights in Apr 2025

10/10 Excellent

IAIN, ROWVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Mar 2025

10/10 Excellent

Brooks

Stayed 1 night in Mar 2025

8/10 Good

justin

Stayed 1 night in Mar 2025

10/10 Excellent

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Rooms really good size. Staff amazing, food and drink lovelly.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Partly the price - better than expected.

Free parking outside the hotel (a bonus), greeted on entry and helped with check in. Rooms were adequate with ensuite bathroom. Breakfast was a little different: limited cereal option but different bread options for toast. A new one to me was the set menu for cooked breakfast- made to order. Also a choice of teas and coffee. Swimming pool and steam room downstairs as well. A quiet location, a short distance from the shopping areas on each side. 10-15 minute walk or drive it in less. Another feature was book a taxi at the touch of a button. Finally couldn't fault the staff for their excellent customer service. I would recommend this hotel - mainly for couples and friends. Although I would stay here again myself.
Stayed 4 nights in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely stay , nice room great breakfast
Stayed 1 night in Dec 2024

6/10 Okay

Erica

Stayed 3 nights in Nov 2024

10/10 Excellent

Feasa

Stayed 1 night in Nov 2024

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely disgusting

Arrived at 2.15pm to no proper reception just a check in screen. Room not ready. Came back 30 mins later checked in. Went to room only to find hairs in the bath, hairs on the area where you made drinks, bits all over the floor including food crumbs. Lamp on side table dirty. Spoke to cleaner who said he would clean again. Shown to bar area where we spoke to the manager who wasnt really interested in our complaint and was more bothered about asking if we would be using the spa etc. Also was adamant that checkin was 3pm and not 2pm as stated on hotels.com booking. The manager appeared five minutes later to say it had now been cleaned to which i replied wow theyve cleaned all that in five minutes. She then said in a patronising manner that she would get them to clean it again just to make sure its done. We returned later to find the hairs still in the bath, crumbs on the floor and even worse a blood stain on the outside of the bathroom door. Absolutely disgusting. Spoke to a member of staff on the bar who said the manager had stepped off site. The staff member called the manager by phone and we were told we could have a full refund as they had no spare rooms. We left and found another hotel and are waiting for our refund.
Stayed 1 night in Oct 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
The restaurant was very poor so we went out to eat, the pool area was under wellming and the whole hotel was under what we expected Very disappointing
Stayed 1 night in Sep 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Phil

Stayed 1 night in Sep 2024