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Cairns Harbourside Hotel

4.0 star property

Photo gallery for Cairns Harbourside Hotel

Outdoor spa tub
Terrace/patio
Land view from property
Breakfast, lunch served; local and international cuisine, pool views
One King & One Single Standard

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

View map
209-217 Esplanade, Cairns North, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Cairns Aquarium
    ‪19 min walk‬
  • Place, Cairns Night Markets
    ‪3 min drive‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Two Double Beds Premium Sea View

1 bedroom, in-room safe, individually decorated, individually furnished

Two Double Beds Premium Sea View

  • Sleeps 4

View all photos for Two Double Beds Standard

1 bedroom, in-room safe, individually decorated, individually furnished

Two Double Beds Standard

  • Sleeps 4

View all photos for King Standard Room

1 bedroom, in-room safe, individually decorated, individually furnished

King Standard Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(17 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(23 reviews)
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Bed Premium

King Bed Premium

King Bed Premium

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | View from room

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(21 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds

1 bedroom, in-room safe, individually decorated, individually furnished

Premium Room, 2 Double Beds

8.6 out of 10
Excellent
(15 reviews)
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, individually decorated, individually furnished

Superior Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, individually decorated, individually furnished

Superior Room, 1 King Bed with Sofa bed

  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium King Room

1 bedroom, in-room safe, individually decorated, individually furnished

Premium King Room

  • Sleeps 3

View all photos for Premium King Room With Sofabed

1 bedroom, in-room safe, individually decorated, individually furnished

Premium King Room With Sofabed

  • Sleeps 4

View all photos for Premium Twin Seafront

1 bedroom, in-room safe, individually decorated, individually furnished

Premium Twin Seafront

  • Sleeps 4

View all photos for One Kind Bed Sea View Suite With Sofa Bed

1 bedroom, in-room safe, individually decorated, individually furnished

One Kind Bed Sea View Suite With Sofa Bed

  • Sleeps 4

View all photos for Premium King Seafront

1 bedroom, in-room safe, individually decorated, individually furnished

Premium King Seafront

  • Sleeps 3

View all photos for One Kingbed Suite With Sofa Bed

Living area

One Kingbed Suite With Sofa Bed

  • Sleeps 4

View all photos for Two Double Beds Standard Sea View

1 bedroom, in-room safe, individually decorated, individually furnished

Two Double Beds Standard Sea View

  • Sleeps 4

View all photos for King Bed Suite

1 bedroom, in-room safe, individually decorated, individually furnished

King Bed Suite

  • Sleeps 3

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About the area

Cairns

Located in Cairns (Cairns North), Cairns Harbourside Hotel is within a 5-minute walk of Cairns Esplanade and within a 5-minute drive of Cairns Night Markets. .This hotel is 1.4 mi (2.3 km) from Mount Whitfield Conservation Park and 1.5 mi (2.4 km) from Centenary Lakes Botanic Gardens.

What's nearby

  • Cairns Esplanade - 1 min walk - 0.0 km
  • Cairns Aquarium - 19 min walk - 1.6 km
  • Cairns Central Shopping Centre - 3 min drive - 2.5 km
  • Cairns Night Markets - 3 min drive - 2.9 km
  • Cairns Convention Centre - 5 min drive - 3.9 km

Getting around

  • Cairns Station - 6 min drive
  • Cairns Intl. Airport (CNS) - 6 min drive

Restaurants

  • ‪Smith Street Cafe - ‬12 min walk
  • ‪Muddy's Cafe - ‬14 min walk
  • ‪Yum Sing - ‬12 min walk
  • ‪Cock & Bull - ‬5 min walk
  • ‪Bayleaf Balinese Restaurant - ‬7 min walk

About this property

Cairns Harbourside Hotel

Waterfront hotel with a 24-hour business center and a 24-hour front desk
Cairns Harbourside Hotel offers 173 air-conditioned accommodations with MP3 docking stations and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. 108-cm LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 173 individually decorated guestrooms, featuring refrigerators and MP3 docking stations. Rooms have private balconies. 108-cm LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can get to nearby shops on the complimentary shuttle.
Satisfy your appetite with local and international cuisine at Harbourside Bar & Kitchen, a poolside restaurant which features a garden view. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cairns? This hotel has 2550 square feet (237 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Children aged 12 and younger eat free breakfast.
Harbourside Bar & Kitchen - This poolside brasserie specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Natural Wine Bar - This poolside wine bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: AUD 33 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Harbourside Bar & Kitchen
  • Natural Wine Bar

Things to do

  • Archery
  • Outdoor pool
  • TV in common areas

Family friendly

  • Changing table
  • Children's games
  • Fenced pool
  • High chair
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,550 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a nature reserve
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1986
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 108-cm LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 0.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for AUD 50.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 33 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 0.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 9:00 PM
Free in-room WiFi has a 4-device limit; WiFi in public areas is also free and has a 4-device limit
Children under 16 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cairns Harbourside
Cairns Mercure
Cairns Mercure Harbourside
Harbourside Cairns
Mercure Cairns
Mercure Cairns Harbourside
Mercure Harbourside
Mercure Harbourside Cairns
Mercure Harbourside Hotel
Mercure Harbourside Hotel Cairns
Holiday Inn Cairns Harbourside Hotel
Holiday Inn Harbourside Hotel
Holiday Inn Cairns Harbourside

Cairns Harbourside Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 95 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, good breakfast
Stayed 6 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Sachin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cairns Harbourside was not one of the best choices, as we found the photos on Expedia not matching with reality, and house keeping was terrible. The bath towels were left with hairs and the balcony door was kept open after housekeeping was done. And... Even after mentioning this to the reception desk, they were least bothered. There was only one staff who heard us at last!
Stayed 5 nights in Aug 2025

6/10 Okay

Janita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at check-in were very friendly and helpful. The gardens were beautifully maintained. The bar and outside seating was very inviting. The location was good although the rooms were a little tired and noisy. The beds were comfortable but the pillows were terrible. The shower over the bath was difficult to stand in as it was too narrow and the shower curtain was outdated. Internet access was nonexistent in rooms and reception on TV’s was poor. The ability to stream in this day and age should be accessible.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Amenities, property conditions & facilities
This was a very nice property. We enjoyed it a lot. I was sorfy the restaurant was not open for dinner, but the breakfast buffet was very nice
Stayed 4 nights in Aug 2025

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed as not given seperate shower

The hotel was in a good position with a excellent veiw However I have mobility problems walk with crutches.i requested a suit as I needed a walk in shower and when I phoned hotel I was adviced to book as had separate shower and bath but on booking in was given a room with a combo bath and shower they had no rooms to move me .we stayed 5 nights and I was unable to shower as I could not get in bath had to make do with wash and head over for hair was very disappointing.The breakfast was excellent with a lot of choice
Stayed 5 nights in Aug 2025

8/10 Good

Hemant

Liked: Cleanliness
Unheated, cold pool and no indoor spa instead.
Stayed 3 nights in Aug 2025

6/10 Okay

Hannah

Travelled with family
Liked: Cleanliness, staff & service

Shockingly bad wifi

We could only get wifi if we moved chairs and sat but by the door. We already had asked to move to another room but this room was marginally better. We were out most of the day but was just annoying when we came back. The bar didn’t open very late and we got turfed out as they wanted to clear the cushions that were outside! Not very welcoming! Apart from that is was just plain ok. Nothing fancy. Budget choice. Needs revamping as looks old and tired.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at this hotel. It is an easy drive to and from the train station and airport. The rooms are comfortable and spacious and you get great views of either Trinity Bay or the green mountains that border the city. It is worth ordering the delicious and varied breakfast buffet. The Esplanade walkway is close to the hotel and allows you a beautiful way to see Cairns and an easy walk to the shops, restaurants, amusement park and many other sites. The staff truly make you feel welcomed and assist you in making your visit that more enjoyable. There is free wifi and a free hourly shuttle bus to the town center. The laundry service was good and same day return if you turn it in on time. The hotel will also store your luggage before you depart Cairns so you can enjoy the town without worrying about it. I went on a week-long diving trip and was returning to the hotel and they stored the bags I didn't need and gave them back to me upon my return. This is a hotel that tries to make you feel you're at home.
Stayed 2 nights in Jul 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely slone night stay. The communal areas particularly the pool was lovely as was the bar and restaurant area. The rooms were dated and some mould in the tiles of the bathroom but perfectly comfortable.would stay again
Stayed 1 night in Aug 2025

6/10 Okay

gurinder

Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay due to travel, but water view was nice. Very good breakfast buffet, but hours are strict…. as they were taking food off of service right after selling us admission. Surrounding area is safe. Staff were very helpful. Tried extending our stay but they were full so had to move on.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came back for a second night after 5 days travelling North. We were disappointed with our first room in terms of bed and some maintenance issues. I let staff know and found our recent room outstanding. Our 3 rating with the first stay is now a 5. Thank you!
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location
Stayed 1 night in Jul 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near airport and walkable to city centre. Large rooms, good and responsive staff. We would return.
Stayed 1 night in Jul 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable with amazing views

We had a great stay here. Definitely pay for the harbour view - so beautiful! Great breakfast, great service and very quiet and comfortable rooms. The staff even left a little gift us in our room with was a lovely touch.
Stayed 4 nights in Jul 2025

6/10 Okay

Ray

Liked: Cleanliness, staff & service, room comfort

Good but could be a lot better with a little TLC

Good location and building but the rooms need a major refresh. A new mattress a coat of paint, and a few maintenance items would help a lot.
Stayed 1 night in Jul 2025

8/10 Good

Brent

Liked: Cleanliness, staff & service, room comfort

Not Luxury- but good value. Great location

The hotel is a good value for the money. It isn’t a luxury hotel. It is clean and the beds are great. It is in a great location. The rooms could use some renovation, but overall they are ok. We did notice mold in the heat vent above the shower. One disappointing thing was that the pool and hot tub are not heated. Beautiful pool, but no one uses it since they are not heated.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Federica

Stayed 7 nights in Jul 2025

8/10 Good

Ranjini

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were amazing! The room had a musty smell and looks a bit tired.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marcus

Stayed 2 nights in Jul 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good breakfast. Nice view of the beach. Convenient to walking, running paths.
Stayed 1 night in Jul 2025

10/10 Excellent

Chloe

Travelled with family and small children
Liked: Amenities
We really enjoyed it with our two kids, and it’s very well located. The resto including for breakfast is great , as is the staff!
Stayed 1 night in Jul 2025