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No curtains covering double doors to balcony so no privacy or night shade. Safe did not work and is so small it can be picked up and walked off with; not secured. Paper cups for coffee and coffee pods not replenished for 2nd day stay so couldn’t even make instant. Beat thing is it’s location to restaurant below and waterfront.

I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it.

Amazing experience. One of the best hotels we’ve ever been to Grazie Mille

Only a few spots for parking, but nice and close to the train station. Amazing an helpful staff, who new good Englishand were ready to help all the time. Amazing breakfast as well. I would say spend the extra money and get the lake facing view.

The staff was particularly friendly and helpful. The room was beautiful and clean and quiet

The property was beautiful and the staff was excellent. The spa was not open all day only 4 to 8. The breakfast was exceptional. I would go back. The spa was immaculate as was the rest of the hotel. My only issue was that the room was too warm and there was no way to cool it down except open the slider with no screen.