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The full Cumbrian breakfast was swimming in fat, with rockhard poached eggs. The next day when I specifically said I didn't want anything fried, all grilled, it wasn't too bad.

Very friendly, helpful, and welcoming staff. A beautiful location and well maintained grounds.

Clean room 21 thank you. Taps could be improved. Flush mechanism in toilet poor. Requires new fill valve to allow correct amount of water in to give a reliable flush. Not good for 2 days stay!

We were hesitant to book over a weekend but were assured by the 11pm closing time that it wouldn't be too much of an issue; that wasn't the case. When we checked into the 'cosy country pub' we soon learned that the closing times listed online were not correct. We were told we were to pay when we check out, and were shown up to our room. At first the room seemed fine, if a little warm. First problem, the window didn't open. There was an inner double glazed unit which did open, but an outer sash window which didn't. The space between the two windows was THICK with mould, it clearly hadn't been cleaned in months. We soon discovered that the floor was filthy and the toilet seat was both loose, and clearly didn't fit (potentially dangerous). Despite this, we tried to make the most of it. To be fair the food and drinks we had were decent, can't fault that. Our room must have been directly above one of the speakers, I see other reviews describing a quiet stay but that is NOT our experience. Music was thumping until 12 on the Friday night, and 1:30 on the Saturday night. Not ideal in an already hot and stuffy room. Then came checking out. No staff anywhere, we called the pub, no use. We called the number provided by Expedia. No answer. We tried the emergency contact number provided in the room, who informed us she hasn't worked there for months. After 2 hours we got hold of the manager, who informed us payment is taken automatically when we check out. Honestly, can't recommend.

The room we booked was clean and very pleasant but unfortunately overnight on the first day the toilet cistern developed a leak. Because it was a Sunday and they couldn't get a plumber to attend they helped us move into a beautiful 2 bedroom apartment with its own living room and kitchen at no extra charge. We were so impressed we have booked a similar one bedroom apartment at the Green Dragon at the beginning of September.

Very little parking available and £10 per night. But on street parking a few minutes walk or 4pm to 10am on the square in front. Not a problem. Fabulous location, probably the best in Richmond town. Lovely characterful building. Pricy and breakfast extra. Greggs or Wetherspoons nearby! My issue was with a premium room, 205. One set of curtains couldn’t be opened or fully closed. And window couldn’t be opened due to lack of maintenance. Main problem was the mattress. Unbelievably bad. It was probably very soft when new but by now it was squashed to half its original thickness. Terrible sleep. I’ve had better mattresses in $10 Central American hostels. It’s 29 years since I last stayed and despite the staff denials the mattress felt like it had been in service for longer. Staff excuse ‘we don’t sleep here so didn’t know’. Not good enough. A simple room condition inspection would have identified that. Potentially great but do the maintenance.