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The room we booked was clean and very pleasant but unfortunately overnight on the first day the toilet cistern developed a leak. Because it was a Sunday and they couldn't get a plumber to attend they helped us move into a beautiful 2 bedroom apartment with its own living room and kitchen at no extra charge. We were so impressed we have booked a similar one bedroom apartment at the Green Dragon at the beginning of September.

Very little parking available and £10 per night. But on street parking a few minutes walk or 4pm to 10am on the square in front. Not a problem. Fabulous location, probably the best in Richmond town. Lovely characterful building. Pricy and breakfast extra. Greggs or Wetherspoons nearby! My issue was with a premium room, 205. One set of curtains couldn’t be opened or fully closed. And window couldn’t be opened due to lack of maintenance. Main problem was the mattress. Unbelievably bad. It was probably very soft when new but by now it was squashed to half its original thickness. Terrible sleep. I’ve had better mattresses in $10 Central American hostels. It’s 29 years since I last stayed and despite the staff denials the mattress felt like it had been in service for longer. Staff excuse ‘we don’t sleep here so didn’t know’. Not good enough. A simple room condition inspection would have identified that. Potentially great but do the maintenance.

Simon the chef and his daughter are very friendly and helpful and provide an excellent breakfast. Julie the cleaning officer is a joy to meet and so thorough in her cleanliness techniques. All three of above are an asset to the hotel. David Ambleside

I stay here on a regular basis when I travel between Glasgow and the south. The hotel is a grand old building in a beautiful little hamlet off the A1 with lots of history. Due to this and the fact its family owned and not part of a huge chain, it’s a bit worn in places but it’s clean, comfortable and cosy with plenty of charm and quirks.. The staff are lovely, welcoming, very helpful and do their best to make your stay a good one. There’s a spa, a bar and a restaurant, the food is delicious and there is a variety of dishes to suite all. I would stay here before considering any of the other places nearby for all of these reasons.

A really good location to stop overnight and very happy with the room. Breakfast was delivered in a hamper box outside our room and was rather disappointing. No egg/cold meats option. The main option was oats with fruit. We ordered with banana and strawberry. Tiny amount of strawberry and the banana slices were dried and chewy. But the evening meal was good honest pub grub.

Don't be put off when you enter the pub, it looks very old and needing lots of upgrades. Then there's the staff, you couldn't have a better reception than here. Our room was spotless and everything that you needed was in and if it wasn't you only had to ask. It was a hot day so we could sit in the beer garden, that too could have benefited from a tidy up but it didn't spoil having a drink or two, The included breakfast was spot on. All in all we had a great stay here and we would go back. We went to the old theatre and would say that if you haven't been inside you are missing a treat.