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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Lounge
Reception
Front of property
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(61 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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  • Free Wi-Fi
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  • Air-conditioning
4.5 out of 5, Wonderful, 756 reviews
The price is AU$111
includes taxes & fees
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About the area

Chester

With a stay at The Queen at Chester Hotel, BW Premier Collection, you'll be centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. .This hotel is 3.3 mi (5.3 km) from Chester Zoo and 6.3 mi (10.1 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • Grosvenor Park - 7 min walk - 0.7 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • University of Chester - 14 min walk - 1.2 km
  • Chester Racecourse - 4 min drive - 2.3 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Hoole Fish Bar - ‬7 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Town Crier - ‬1 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 218 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Victorian hotel include concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for dinner at the hotel's restaurant, V&A Restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
V&A Restaurant - This restaurant serves breakfast and dinner.
V&A Lounge - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 13 per night)
  • Limited on-site self parking

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
Room very dated rips in curtains needs upgrade
Stayed 2 nights in Dec 2025

6/10 Okay

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very small dated room but clean with excellent bathroom/shower.Staff food etc very good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nina

Stayed 2 nights in Nov 2025

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fabulous hotel , room was comfy and clean with lovely bathroom and bath The breakfast was great too Staff were excellent
Stayed 2 nights in Dec 2025

8/10 Good

Damien

Liked: Cleanliness, staff & service, amenities
The hotel has beautiful décor that blends its heritage charm with modern comfort. The staff were friendly and helpful throughout our stay. Our only minor issues were the low water pressure in the shower and a few underwhelming breakfast items, both in terms of the setup and the food itself. Despite these small niggles, we would very much stay again.
Stayed 1 night in Dec 2025

8/10 Good

Philip

Stayed 1 night in Nov 2025

2/10 Terrible

Matthew

Liked: Room comfort
Disliked: Cleanliness, staff & service
The hotel is quite pricey for a night in Chester, and although outdated the hotel does offer nice accommodations, decent breakfast and a handy location.. although some guests will be luckier than others. The hotel hosts functions on weekends, and if you are staying on the first floor rooms 130-150 you will feel the effects. These rooms are situated right above the loud function, which goes on until around 12:30pm. We had two nights over the weekends and both nights functions were planned, the hotel staff did move our room the second night. When we informed them the morning after our first night, they just laughed and said well look to see if we can move, I assume we took the place of an unlucky guest on the second floor. The hotel and its staff clearly know these rooms shouldn’t be available to non-attending function guests, but obviously don’t care and would rather the room rates than guest satisfactory. Even though our second night was without issue, I have to review 1 star as you shouldn’t be doing that to people. Be careful when checking In, check if functions and make sure of second-third floor if so- good luck.
Stayed 2 nights in Dec 2025

4/10 Poor

vicki

Disliked: Staff & service, property conditions & facilities
I do not think the room was not in line with the price that was paid. I would say some staff was not happy in their work and showed this infront of customers. When we entered the bar area you could see food and rubbish on the floor, dirty tables and the bar was full of dirty dishes. It was suppose to be a rest for us. They had a number of functions taking place and downstairs was full of loud drunk people with security having to escort people out of the building and upstairs all you could hear was very loud music.
Stayed 2 nights in Dec 2025

8/10 Good

Brian

Stayed 1 night in Dec 2025

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff were excellent, will visit again.
Stayed 2 nights in Dec 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
Lovely hotel
Stayed 2 nights in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Staff were great. Hotel is amazingly decorated. Would stay again but… Room 320 was damp from previous roof leak. We had no hot water for 1st day of stay. Apart from that, lovely hotel!
Stayed 2 nights in Dec 2025

6/10 Okay

Mat

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The experience at the front desk was below expectations both at check in and check out. The same staff member as my last visit was incapable of understanding my name even when spelled and was adamant that I had no booking despite showing confirmation. Eventually finding my booking and telling me I had spelled my own name wrong when I spelled it out. At check out a different staff member argued that I didn’t need an invoice despite my request for one. Eventually giving me a paper copy after I politely stood my ground. Not the experience I have from any other hotel I stay in.
Stayed 2 nights in Dec 2025

8/10 Good

lindsey

Stayed 1 night in Nov 2025

6/10 Okay

Lauren

Stayed 1 night in Nov 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities
Room very spacious and clean. Hotel clean in general
Stayed 1 night in Nov 2025

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing decor, central location, staff lovely and polite, bed very comfortable- air con quiet , very good breakfast- self serve but great choices , will definitely be back and recommend.x
Stayed 1 night in Nov 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Well presented room in a well located hotel.
Stayed 5 nights in Sep 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Room was well presented. Hotel in a great location for train travel, short walk to a beautiful town.
Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Stayed 1 night in Nov 2025

10/10 Excellent

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Clean food was lovely Staff lovely
Stayed 1 night in Nov 2025

8/10 Good

Neil

Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was exceptionally good, clean, spacious room. Breakfast and evening meals no complaints at all, Choice of menu v good, all staff very helpful, pleasant and willingbto help, i really do recommend a stay in this hotel. Train station across the road, so easy after a train journey
Stayed 2 nights in Nov 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great one-night stay in a nice hotel, directly over the road to the train station and a 10minute walk into the lovely city centre. We received a warm welcome on arrival and a cheery check-out . the hotel is in good condition with a great little drinking garden. well impressed with both the hotel and city and will return again for a break when it becomes warmer.
Stayed 1 night in Nov 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service
Great room and very friendly staff. Very comfortable bed.
Stayed 1 night in Nov 2025