4/10 Poor
debra
5 Aug 2025
Disliked: Property conditions & facilities
Disappointing stay. Started with check in we arrived at 2.30pm and yes official check in was 3pm we were advised that rooms not available as and when ready and all were made available at same time. Obviously this meant 3pm - don’t often encounter such inflexibility these days. By mistake we had booked an accessible room and no others available so we had to live with that. Unfortunately the room is in serious need of a refurb - the overhead shower was useless and just sprayed water everywhere, the soak away didn’t work very well and the whole wet floor flooded - there was a big wide squeegee to help us! Advised hotel reception after first use and we asked for extra towels for the floor so we could make a dam and these were provided. Sunday housekeeping we came back to our room at 1.40pm to shower as we were going out early and our room had not been made up. Housekeeping knocked about 2pm and we advised they couldn’t do our room until 3pm when we were going out and they advised they wouldn’t be able to do it and had been busy with other rooms - based on the lack of people at breakfast the following morning it would seem they had concentrated on empty rooms rather than rooms where people were staying over! Asked at reception on way out and they said it would be done. Unfortunately we were left with 2 bath towels, no hand towels, and no new water bottles and our floor dam towels had all been removed. Night manager was good and gave us some water.
debra
Stayed 3 nights in Aug 2025