Family room has no shower, not shown in listing, no choice to move rooms even though other rooms were visible as available online. No lift, 3rd floor, difficult access with luggage, no assistance, noisy street, cold room, dirty mugs in coffee centre, breakfast however was excellent. It is a shame, could be so much better if they actually tried. Would not recommend, ate a superb dinner at The Bull Hotel. Should have stayed there!!!!!!! Excellent boutique hotel just down the street, no comparison.