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Hotel Bannatyne Durham

3.0 star property

Photo gallery for Hotel Bannatyne Durham

Indoor pool
Premium Double or Twin Room
Restaurant
Body treatments, hot stone massages, Swedish massages, body wraps
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Gym
  • Pool
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
Eden Terrace, Durham, England, DH1 2HJ
  • Place, Durham Castle
    ‪3 min drive‬
  • Place, Durham Cathedral
    ‪3 min drive‬
  • Place, Durham University
    ‪4 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.6 out of 10
Excellent
(39 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double or Twin Room

Premium Double or Twin Room

Premium Double or Twin Room

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the area

Durham

With a stay at Hotel Bannatyne Durham in Durham, you'll be within a 15-minute drive of Beamish Open Air Museum and St. Nicholas Church. .This spa hotel is 2.2 mi (3.5 km) from Gala Theatre Durham and 2.2 mi (3.5 km) from Durham Indoor Market.

What's nearby

  • Gala Theatre Durham - 3 min drive - 3.2 km
  • Durham Castle - 3 min drive - 3.6 km
  • Durham Cathedral - 3 min drive - 3.9 km
  • Durham University - 4 min drive - 4.2 km
  • Adventure Valley - 10 min drive - 3.9 km

Getting around

  • Durham Station - 4 min drive
  • Newcastle Intl. Airport (NCL) - 31 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Bell's Fish & Chips - ‬12 min walk
  • ‪Belmont Tandoori - ‬12 min walk
  • ‪The Queens Head Hotel - ‬19 min walk
  • ‪The Shoes - ‬17 min walk

About this property

Hotel Bannatyne Durham

Hotel in Durham with a full-service spa and a fitness center
Hotel Bannatyne Durham offers 50 accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is open daily.
Make yourself at home in one of the 50 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a steam room, and a fitness center. This hotel also features complimentary wireless internet access and a hair salon.
Grab a bite from the snack bar/deli serving guests of Hotel Bannatyne Durham. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Steam room

Family friendly

  • Indoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Housekeeping (daily)

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Facilities fee: GBP 15 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for GBP 1 for any bookings where payment for the stay will be made on site instead of at the time of booking.
Payment for the reservation is due at noon on the day of arrival.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Bannatyne Durham
Bannatyne Durham Hotel
Bannatyne Hotel
Bannatyne Hotel Durham
Hotel Bannatyne
Hotel Bannatyne Durham
Hotel Bannatyne Durham Hotel
Hotel Bannatyne Durham Durham
Hotel Bannatyne Durham Hotel Durham

Reviews

Hotel Bannatyne Durham Reviews

8.0

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 359 out of 970 reviews
Rating 8 - Good. 343 out of 970 reviews
Rating 6 - Okay. 181 out of 970 reviews
Rating 4 - Poor. 58 out of 970 reviews
Rating 2 - Terrible. 29 out of 970 reviews

Reviews

10/10 Excellent

Jamie

Stayed 6 nights in Aug 2025

6/10 Okay

Paul

Business traveller
Liked: Cleanliness

Tired & Soulless Hotel

The hotel was quite tired and soulless. All the amenities (even restaurant )were across the car park at the adjacent heath club. Hotels.com gave the impression that use of the health club facilities were free, but there was a £15 charge. The reception admitted that this was well hidden on the Hotels.com site. The WiFi was non-existent. I could connect with the server, but it said that the server wasn’t connected to the internet. All in all, pretty below average. Also, after asking for my invoice, I found out that I could have saved £15 by booking direct with the hotel rather than using Hotels.com
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort

Very clean room, overall the hotel needs a refresh

Very clean room, very professional staff, good price. The paintwork throughout the hotel needs to be refreshed, and possibly the carpets. There was also a sporadic smell of drains from the bathroom
Stayed 1 night in Aug 2025

6/10 Okay

Mark, Warrington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily accessible and conveniently located for the purpose of the trip. The staff were very helpful and friendly. The only issue I encountered was the bin men came to collect the industrial bins at 04.00 am. This was very noisy and woke me up. I spoke to management regarding the matter who did email the procurement team however I was told this could not be changed and they had no control over what time the bin men came. I find this poor control of contractors where the main purpose of the hotel is to provide a peaceful nights sleep.
Stayed 3 nights in Jul 2025

4/10 Poor

Alane Vicki

Travelled with partner
Liked: Staff & service
Hotel sited in a retail park. Premium room at back very dark & cold, grey walls, no colour, curtains permanently closed, very depressing. Bathroom excessively hot, no thermostat on heated towel rail. Food options poor, dining room in another building. Poor value for money. Wouldn’t stay at a Bannatyne’s again. Disappointing for my partner’s birthday weekend.
Stayed 2 nights in Aug 2025

6/10 Okay

scott, Hitchin

Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty basic
Stayed 1 night in Jul 2025

6/10 Okay

Susan

OK but noisy

Hotel was clean. Nice shower gel and shampoo. Room was spacious. No air conditioning. With window open for air the room was noisy from the traffic until around midnight! Not ideal. Our room 39 had a very musty smell in bathroom. Imagine had had water issues in past.
Stayed 2 nights in Jul 2025

6/10 Okay

Martin

Travelled with group
Liked: Property conditions & facilities, room comfort

Happy enough

Very pleasant stay. Good location for Durham. Reasonably priced with the option of leisure facilities.
Stayed 2 nights in Jul 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay at Hotel Ballentine

Stayed 1 night in Jul 2025

6/10 Okay

TIMOTHY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not really what I’d call a spa hotel. All the facilities are on the far side of a large carpark. You can’t even pay just to use the swimming pool, you have to pay the full spa fee. The staff are friendly enough but the building and rooms are pretty charmless.
Stayed 2 nights in Jul 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort

A few issues

No sign showing where reception is. Smell of drains in room. Toilet flush not very effective. Untidy wires hanging from tv.
Stayed 1 night in Jul 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Pleasant one night stay in the area seeing friends. Hotel nice clean and comfortable bed
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Business traveller
Disliked: Property conditions & facilities

A bit worn out and expensive

The hotel is a touch worn down. I booked mainly to use the Gym. If you book through a 3rd party there is a charge of £15 per session to use the gym. A small charge would be acceptable but that’s ridiculous.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

James

Stayed 1 night in Jun 2025

8/10 Good

John

Stayed 4 nights in Jun 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Room and everything in it was clean. There was a smell of stale smoke in the room when we arrived. We mentioned it at reception on our way out and receptionist said she'd get some airfreshioner. Smell wasn't so noticeable when we came back in later. Bed was comfortable
Stayed 1 night in Jun 2025

8/10 Good

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Not too far from the city centre. Friendly staff, decent room, clean, absolutely fine for a budget hotel.
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean room with everything that we needed
Stayed 1 night in Jun 2025

6/10 Okay

Ian James

Liked: Staff & service
Hotel presentation did not live up to expectations comparing website vs reality, no mention of charges for the gym, until you receive the confirmation email
Stayed 2 nights in Jun 2025

10/10 Excellent

edward

Stayed 4 nights in Jun 2025

8/10 Good

Tom

Business traveller
Good hotel,just very disappointed in terms of having to pay an additional £15 to use the gym facilities as when I booked it I always use the gym included filter for my bookings,not sure who’s at fault here the hotel or hotels.com,the hotel told me it was because I didn’t book directly with them ☹️☹️☹️
Stayed 1 night in Jun 2025

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025