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Room clean, overall level of tardiness elsewhere. Soulless atmosphere. Very slow checkin. Difficulty in accessing room..told to wait until they fixed it. Unnecessary prolonged discussion re airport transfer (we had it written as included). Some noise. Very poor breakfast (compared to other hotels we stayed at). Grounds nice, but dirt area around pool (viz not paved), tired looking room with checked curtains and small vanity area. Location is proximal to airport, however little else surrounding. Amenity of room poor (devices power point location of air con next to one side of bed), air con which blew right onto your face when sleeping). Overall definitely would not return.

We only had a flying stop through Colombo, but the hotel and room was fantastic. Very thorough security just excellent level of service all round

Beautiful country. Beautiful people.

We didn't spend the night just a few hours before our flight home.

Mixed experience. The room was a good size, the pool area was pleasant and never felt overcrowded, and the gym was modern and well equipped. Breakfast also offered a wide choice, and staff throughout the hotel were generally polite and welcoming. What let it down was the overall standard of service. Check-in felt unpolished and slightly disjointed — we weren’t given basic practical information such as breakfast times, where breakfast was served, or the opening hours for the pool and gym. The breakfast room was very busy and we had to find a table ourselves, which felt out of step with what you would expect from a hotel at this level. The bedroom itself had a noticeable stale smell that was difficult to shift given the windows cannot be opened. We also experienced intermittent issues with the Wi-Fi, which was frustrating. So overall, disappointing, particularly compared to other Shangri-la hotels. What I would say was that we provided this feeeback directly to the hotel and the GM personally acknowledged the issues which was appreciated from a customer service perspective.

When we checked in, the AC was not cooling, the bathroom mirror light was not working. They could not fix either of the two issues. They did not have spare bulb for the light. They tried to work on the AC and could just get it to work with minimum cooling which was not enough for Sri Lankan weather. There wasn't a single soap or other toiletries kept in the room. Had to search for the staff to get some soap bars. We stayed for 5 days and the there was no Housekeeping even for a single day. The only saving grace was the restaurant down below. The food was good but if you opt for included breakfast, they serve you a fixed menu every morning (Two slices of toast, two fried eggs, one sausage, little salad and tea/coffe). The location is good , walking distance from the beach.