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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Front of property
Minibar, in-room safe, individually decorated, desk
Terrace/patio
Lobby sitting area
Daily buffet breakfast (EUR 18 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪1 min walk‬
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

9.4 out of 10
Exceptional
(13 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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  • Air-conditioning
  • Breakfast available
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About the area

Carcassonne

With a stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be centrally located in Carcassonne, steps from Aude Gate and School Museum. .This hotel is 0.1 mi (0.1 km) from Narbonnaise Gate and 0.4 mi (0.6 km) from Château Comtal.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Bar Restaurant le Sénéchal - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Girouette - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 43 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a television in a common area. This hotel also features tour/ticket assistance and a banquet hall.
Enjoy a meal at Brasserie Le Donjon, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1002 reviews
Rating 8 - Good. 254 out of 1002 reviews
Rating 6 - Okay. 71 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 13 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Oct 2025

6/10 Okay

Udi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Helpful staff. Clean and comfortable. Couldn’t be more convenient to the walled city interior. Be warned, however, that the garden doors to
Stayed 1 night in Oct 2025

6/10 Okay

Sirarpi

Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness
To wake up with a window view of the lampreys glowing gold in the sunrise is a memory I will treasure
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the heart of medieval Carcassonne with lots of cafes, restaurants and beautiful shops all on the doorstep. Staff on reception, at breakfast and cleaning were all great and attentive. Our suite room was spacious, with a great coffee machine and toiletries. The garden was a nice quiet space to sit and enjoy some sunshine.
Stayed 4 nights in Oct 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of the medieval city. Nothing too much trouble for the kind and friendly staff. Beautifully clean and maintained.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carmany

Travelled with family and small children
Liked: Staff & service, amenities
Charming hotel in a truly unique setting. The staff was very welcoming, but could have shared more information about what restaurants were open and that reservations were necessary. And perhaps helped by making a reservation for us.
Stayed 1 night in Oct 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very welcoming & efficient which creates a lovely environment within the hotel. The hotel is in a great position within the medieval city. I would have no hesitation in recommending it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Julie

Stayed 1 night in Jul 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Very well located, good parking facilities very helpful. Rooms need upgrading. Looking very tired.
Stayed 1 night in Oct 2025

10/10 Excellent

Nerelyn Lavell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly check in. Exceptional air conditioning, which is so rare in Europe. Great hotel, would absolutely stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. I would recommend asking the property if an all night concert is planned as we ran into this and it was loud. The place is amazing !!
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely perfectly located right in the heart of the mediaeval town. It is charming and friendly and clean. The parking is on the outside of the city walls but the hotel was great for sending a shuttle to look after the suitcases. I would highly recommend this hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Stayed 1 night in Oct 2025

4/10 Poor

PATRICIA

Disliked: Room comfort
Cela fait plusieurs fois que nous venons et jusque la tout allait bien sauf que cette fois ci nous avons eu une chambre si sombre que l'on se serait cru dans une grotte, une chambre donnant dans une ruelle avec grille aux fenetres alors que sur le site on nous montre une jolie photo avec un acces à une terrasse, ce que nous avions eu les fois precedentes mais surement pas cette fois ci. D'autre part j'avais bien coché à la réservation "règlement sur place" quelle surprise de constater que la somme a été prélevée sur mon compte des mon arrivée alors que je souhaitais régler avec une autre carte bancaire : un peu cavalier ! Nous ne reviendrons plus !!!
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of a medieval walled fortress!!! Highly recommend
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The vineyard was serene and quiet
Stayed 2 nights in Sep 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

F Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique and comfortable stay

Stayed 1 night in Sep 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Stayed 2 nights in Sep 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff. Amazing location in the medieval city. We recommend using the hotel parking as they take your suitcases to the hotel. But the big problem that we stayed during a rock festival, (yes in the centre of a medieval city) with loud music playing until 1am on Friday night and 230am on Saturday night so we did not get much sleep.
Stayed 2 nights in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the inside the walls stay here. Views from the windows were so picturesque!
Stayed 2 nights in Sep 2025