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The staff responded to some extra needs effectively and respectfully and kindly. Covid restriction were carried through well. Friendly, clean, calm and welcoming.
The hotel has been refurbished to a very high standard and for the standard room I had, complete with all the amenities including safe and mini fridge, i am glad i didnt get an exec room as this was perfectly acceptable. Really liked it here
Downsides, the mattress was a little hard for my comfort and i had back ache. Also didnt like the AC heating as it really dried the air out in the room
Looks old and feels old. There for 2 nights. Breakfast finishing at 9am, heating not working, door wouldn’t lock and the movie service wasn’t working. Bed is hard as well. All in all, not going back.
The staff, coping with all the virus limitations, were always friendly, hard-working and considerate.
They couldn’t stop the hotel looking rather bald, and obsessed with hand sanitizer.
We wanted the hotel to succeed, which it deserved.
Check in was straight forward, Very helpful staff, informative good covid measure that work.
Standard room was a little on the small size but clean, modern and well equipped.
Convenient for local amenities. Pleasant staff. Well equipped room.
Pamela
Stayed 1 night in Jan 2020
4/10 Poor
Verified traveller
Business traveller
24 Jan 2020
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was spacious and well decorated but not very clean. There were lots of hairs in the shower, the bed sheets had various stains and the carpet hadn't been hoovered.
There is a main road out the front of the hotel so as our room was on the front it was quite noisy with traffic sounds.
The restaurant is very overpriced and food is not good quality or true to description. Restaurant staff were also rude and unfriendly.
The breakfast was expensive but very nice and staff were very friendly and helpful.
Reception staff also friendly.