Book Bao Lam hotels

I did not think much of this hotel when I booked it but was I surprised when arrived. The hotel staff was extremely professional and courteous. The hotel is very luxurious, from the lobby to the restaurant and the room. The bed and shower room/toilet were top notch, comparable to big name hotels like Sofitel and Sheraton. I’d give this hotel more than 5-Star rating if I could.

Pool was under maintenance so was closed. Restaurant food was ok. However, if you eat as a couple, dont expect both main courses to arrive at the same time! My partner's main course arrived after I had finished eating mines!! Breakfast was ok. Same same. Nothing spectacular. There's the fried rice, fried noodles, and your typical Western style od sausages, bacon, pastries.

Room was very basic and overpriced just because it has a mountain view and on the Ha Giang Loop. We had no hot water on arrival after a long ride on the Ha Giang Loop. The receptionist was good. She tried to get one of her workers to fix it. After over 2 hours, we finally had slightly hot water, better than what we had on arrival. Breakfast was ok. But they dont replenish the buffet so if you arrive late..too bad!

Room was very good overal #1005, but if being very very picky. There was little metal thing on floor looked like a vacuum part or something. The vacuum missed a little bit of stuff in one spot. The entire room wasn't wiped down from top to bottom. Otherwise the room was very good. There no instructions for using climate control in the room. Someone in there infinite wisdom put it between the beds at night table level without a tilt screen instead of eye level. Our country does not typically use this type of controller. I don't think they could have made it more difficult to use if they tried. In fairness a guy came right up when i complained and got the heat on. It would be nice if they asked temperature prefferrence when booking and precondition the room as some units take so long to repond. Also the phone had no instructions or information on how they billed with it. I did not even know how to call the front desk. Attention to detail goes along way in my books. The place was what you expect but lacked the extra touches to be great. You get the idea they are relying on the pretty, smiling reception selling the place not a cohesive effort to be great.

Basic and fair accommodations for price.