8/10 Good
Adam
26 June 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost, but not quite.
A lovely hotel in a gorgeous setting. All of the staff were delightful and helpful. Only a few small things took away from the stay,
1. It's a spa hotel - and while it's not obvious anywhere on the website, you must pay £20 per person / per hour to use the spa. For a £200+ per night hotel - this just seems a bit cheap. Every other spa hotel I've been to allows free use of the spa to all residents. Limited use and booking is fine, but charging - no. Not only that, the "Spa" consists of a plastic hot tub that fits 4 - and it's communal. A tiny wooden sauna, that would fit 2. And a small steam room, in a clinical room with some heated loungers. Dissapointing to say the least.
2. Dinner in the main restaurant - this was a miss. Excellent service, but the kitchen is lacking. It took ages to arrive and my £35 sirloin steak, ordered medium was well done, and bizarrely bland without a good sear. It was an insult to the meat the way it was cooked. My wife's fish meal, ordered hake but subbed for cod - was OK and no more.
3. And lastly, the place while pretty new, is starting to age. Hot tap in main toilets broken, shower head in our room broken, causing rubbish flow and unable to wash hair. Loud construction right outside our room, starting at 8:00am - and I mean welding and heavy machinery. Not quite the spa vibe we were looking for.
So, a lot of good - and there is investment in improvement - but our stay was sub par, and we won't be back. Galgorm is a superior stay.
Adam
Stayed 2 nights in Jun 2025
