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Queens Hotel Cheltenham

4.0 star property

Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Exterior
View from room
Lunch and dinner served
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, The Promenade
    ‪3 min walk‬
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, Everyman Theatre
    ‪9 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(39 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(11 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express Cheltenham by IHG
Cheltenham
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,001 reviews
The price is AU$133
includes taxes & fees
17 May - 18 May
Holiday Inn Express Cheltenham by IHG

About the area

Cheltenham

A stay at Queens Hotel Cheltenham places you in the heart of Cheltenham, a short 4-minute walk from Cheltenham Town Hall and within 5 minutes by car from Cheltenham Racecourse. .This luxury hotel is 0.1 mi (0.1 km) from Imperial Gardens and 0.2 mi (0.3 km) from The Promenade.

What's nearby

  • The Promenade - 3 min walk - 0.3 km
  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • Everyman Theatre - 9 min walk - 0.8 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Pittville Park - 16 min walk - 1.4 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪The Bayshill Inn - ‬6 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪Sef Steakhouse - ‬3 min walk
  • ‪Rotunda Tavern - ‬3 min walk

About this property

Queens Hotel Cheltenham

Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 84 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Victoria's, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Victoria's - This restaurant serves lunch and dinner.
The Gold Cup Bar - This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (GBP 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: GBP 50

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 50

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Secured self parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure

Hotel Mercure Cheltenham

Mercure Cheltenham Hotel

Mercure Cheltenham Queen's

Mercure Cheltenham Queen's Hotel

Mercure Hotel Cheltenham

Mercure Queen's Hotel

Queen's Cheltenham

Queen's Cheltenham Hotel

Queen's Hotel Cheltenham

Queens Hotel Cheltenham MGallery Collection

Queens Hotel MGallery Collection

Queens Cheltenham MGallery Collection

Queens MGallery Collection

Queens Hotel Cheltenham

Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Clayton

Stayed 1 night in Feb 2026

10/10 Excellent

David

Travelled with family
Liked: Amenities, property conditions & facilities
Everything was excellent. Very nice bedroom, comfortable bed. Very pleasant staff and a wonderful breakfast. The large car park is the best as well.
Stayed 1 night in Feb 2026

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Absolutely..lovely clean room..everything was brilliant as always when I stay at rhe Queens..Ill always chose the Queens whenever I come to Cheltenham!..Friendly loverly staff ..Just wish the lo unge is free more often for guests to use !!
Stayed 1 night in Feb 2026

10/10 Excellent

Frances

Stayed 3 nights in Feb 2026

10/10 Excellent

Anwen

Stayed 1 night in Jan 2026

6/10 Okay

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was slightly disappointing, cold, and had AC units outside the window which sounded intermittently like an idling truck which didnt make for a great nights sleep. for a ge
Stayed 1 night in Feb 2026

10/10 Excellent

Molly

Stayed 1 night in Jan 2026

10/10 Excellent

Neal

Liked: Cleanliness
Great location hotel smart and clean staff excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

pates

Liked: Cleanliness, amenities, property conditions & facilities
Amazing visit. Staff were amazing very happy
Stayed 1 night in Jan 2026

10/10 Excellent

Goks

Stayed 1 night in Jan 2026

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

6/10 Okay

Maxine

Stayed 2 nights in Dec 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

8/10 Good

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was very good only problem room temperature was not very good room cold
Stayed 3 nights in Dec 2025

6/10 Okay

CEM

Travelled with group
very cold room
Stayed 1 night in Dec 2025

10/10 Excellent

Ruby

Stayed 1 night in Jan 2026

8/10 Good

Ashkan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.
Stayed 2 nights in Dec 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities
Staff lovely. Food very nice.
Stayed 1 night in Jan 2026

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Noisy room, bar to small not enough seating areas.
Stayed 2 nights in Dec 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City
Stayed 3 nights in Dec 2025

2/10 Terrible

Wayne

Disliked: Cleanliness
Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.
Stayed 1 night in Dec 2025

8/10 Good

Holly

Stayed 1 night in Dec 2025

8/10 Good

Nicola

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Very enjoyable breakfast.
Stayed 1 night in Dec 2025