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Marsden Viaduct Hotel

4.5 star property

Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
Deluxe King Room with Marina View
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
City view
Ocean views, open daily

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Gym

Explore the area

View map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    ‪6 min walk‬
  • Auckland Ferry Terminal
    ‪13 min walk‬
  • Spark Arena
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Mobility Accessible, City View

Superior Room, 1 King Bed, Mobility Accessible, City View | Bathroom

Superior Room, 1 King Bed, Mobility Accessible, City View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(30 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

9.0 out of 10
Wonderful
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Deluxe King Room with Marina View

8.2 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Bathroom

Junior King Suite Balcony, Pool View

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | Terrace/patio

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower

Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower

Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower

  • 58 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Auckland

You'll be centrally located in Auckland with a stay at Marsden Viaduct Hotel, within a 15-minute walk of Sky Tower and Auckland Ferry Terminal. .This luxury hotel is 1.2 mi (2 km) from Spark Arena and 1.5 mi (2.4 km) from Auckland Domain.

What's nearby

  • Sky Tower - 6 min walk - 0.6 km
  • SkyCity Casino - 6 min walk - 0.6 km
  • Auckland Ferry Terminal - 13 min walk - 1.1 km
  • Eden Park - 4 min drive - 4.0 km
  • Spark Arena - 5 min drive - 2.2 km

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland Intl. Airport (AKL) - 29 min drive

Restaurants

  • ‪Tuckshop - ‬3 min walk
  • Boracay Garden Restaurant
  • Williams Eatery
  • Hello Mister
  • ‪Wander Café, Bistro and Wine Bar - ‬5 min walk

About this property

Marsden Viaduct Hotel

Bayside hotel with a fitness center and a sauna
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
Make yourself at home in one of the 80 guestrooms featuring DVD players and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 500 meters.
Satisfy your appetite with local and international cuisine at LA' Maree- on site, a poolside fine-dining restaurant which features a bar/lounge and a garden view. Dining is also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include limo/town car service, express check-out, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.
A complimentary manager's reception is offered each day.
LA' Maree- on site - This poolside fine-dining restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite - This café overlooks the ocean. Reservations are required. Open daily.
Grape and Olive- Onsite - This bar overlooks the ocean and specializes in Mediterranean cuisine. Open daily.
Box Breakfast $19 pp - Onsite café. Open daily.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Box Breakfast $19 pp
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Cot (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 percent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100.0 per day
Cribs (infant beds) are available for NZD 20.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults, and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 9429049065527

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 200 out of 409 reviews
Rating 8 - Good. 100 out of 409 reviews
Rating 6 - Okay. 54 out of 409 reviews
Rating 4 - Poor. 29 out of 409 reviews
Rating 2 - Terrible. 26 out of 409 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Shayna

Disliked: Cleanliness, staff & service
Definitely needed more staff for check in and checkout, there was
Stayed 1 night in Aug 2025

6/10 Okay

chris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The advert about utilities does not tell you you have to pay per day to use them. The air conditioner did not work making the room hot.
Stayed 3 nights in Jul 2025

2/10 Terrible

Warren

Disliked: Property conditions & facilities
Complicated check in, room was average, but not bad for price, to come and go from on site parking, you have to summoned staff
Stayed 1 night in Jul 2025

10/10 Excellent

Marko

Liked: Room comfort
Stayed 2 nights in May 2025

8/10 Good

mark

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

business trip

Hi this was a one night business trip say, the hotel is plesent and in a great location.
Stayed 1 night in May 2025

6/10 Okay

Deborah

Business traveller
Liked: Staff & service
The location was great. The room was big and comfortable however the air conditioning was not working but there was an upright fan in the room which sort of did the job. Maintenance required on the broken window blind, sink tap mixer and light bulbs that didn't work. It was a business trip for me so only spent the evenings in the room.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
No Aircon due to an ongoing fault. Maintenance patchy at best. Not enough towels.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central and convenient

A nice find on the waterfront in Auckland. Great bed and sheets. A couple of downers - the hotel aircon system is broken, but being fixed and the Nespresso machine in the room was broken - but overall a great choice of place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Teunisje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sushmita checked us in and helped us with everything we needed during our stay. She was top notch and went above and beyond in customer care: friendly, pleasant, accommodating, and helpful. Amrit also helped us right away to make our stay pleasant.
Stayed 3 nights in May 2025

10/10 Excellent

Hiria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would 100% reccomend to stay here
Stayed 1 night in Apr 2025

2/10 Terrible

Sam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Do not recommend stay here. Air conditioning did not work in all rooms, and check-in horrible as itit is not accessible due to the strange nature of the room of Marsden being in the Sofitel Hotel but cannot access the reception and must call and wait 30 minutes for someone to receive and greet you with your luggage.
Stayed 3 nights in Feb 2025

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accomodating. Great location with shops and dining close by along the marina.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tom

Stayed 1 night in May 2025

4/10 Poor

Rosanna

Travelled with partner
Disliked: Staff & service
No one at reception. Had to wait 25 mins to check in. At check out the reception was also unmanned.
Stayed 1 night in May 2025

8/10 Good

Reece

Stayed 1 night in Apr 2025

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Air-conditioning was not working. Rooms felt stuffy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to Viaduct
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew, Christchurch

Stayed 2 nights in Mar 2025

2/10 Terrible

Cheryl

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Was weird that the hotel was above another hotel, was had to call them to come down and get us. Paid $45 to park our car a night, the manager had to let us into the parking as they don't give codes or cards to customers. Once upstairs we were unable to go back to our car to receive our luggage so had to go back to reception, as you can not access the carpark. Was just so weird and inconvenient. There are 400 rooms on one floor, so also was a long way to reception. Overall will never stay there again. No cooking facilities not even a microwave.
Stayed 1 night in Apr 2025

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will be back !
Stayed 1 night in Apr 2025

10/10 Excellent

Varun

Stayed 1 night in Mar 2025

4/10 Poor

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, our room was beautiful and even had a bath. Such a good location. Highly recommend it. Check in was slightly confusing as its in the Sofitel but once we shorted that (which was easy) we had a great stay and will come back again.
Stayed 1 night in Apr 2025

10/10 Excellent

Adelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean large room, comfortable bed and great location
Stayed 1 night in Apr 2025