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Everything is great Just too far from city center Shuttle need more schedule to town

Was very quiet. Smoke from controlled burns did affect air quality at times.

Stunning location and accommodation

The staff and everyone at this property were so very warm, welcoming and helpful. All my questions were always answered and everyone went above and beyond to assist me with my needs. Thank you.

As an experienced traveller, I anticipated the lack of value at a resort restaurant (over-priced for what you get), as was the case here. Also anticipated was that their pre-paid shuttles, like from the airport are too pricey - you can book for half the price on your own. There was a stain on the lounge chair (so we never sat in it) and on the drapes. Most frustrating was their "free" shuttle to and from Da Lat town center. We had three options to book the return shuttle from Da Lat: 3:00 PM, 6:00 PM and 9:30 PM. We booked the latter and the driver was 15 minutes late and upon arrival the hotel told me to pay the driver and that they would reimburse later. When we tried to get reimbursement, the hotel didn't pay. The hotel has promise in that it is a nice setting if you wish to enjoy the tranquility of Da Lat and the town center is within easy reach for tourist attractions, restaurants, etc. The rooms are nice with great views and great settings for pictures.