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This was the worst hotel I have ever stayed in. Pool staff harassment: Male staff repeatedly stared at my chest and body while I collected towels and sunbathed. Some grinned and constantly watched me, making me avoid eye contact and limit my time there. While in the gym, a staff member outside appeared to be recording or photographing me with his phone. As soon as I faced him, he put it down. This made me feel very unsafe. Additionally, a massage therapist approached me and asked if I needed services. The timing was pushy and inappropriate; if I wanted a massage, I would have come for one. A female staff member repeatedly tried to engage me despite my polite, minimal responses. She asked if I wanted my room cleaned and for my room number, even though she already knew it. The conversation ended with her intense stare, which made me extremely uncomfortable. On arrival, the shuttle said it would arrive in “10 minutes” twice but never showed, so I had to make my own arrangements. The receptionist apologized on the driver’s behalf. On departure, the driver stared at my body, spoke excessively, and continued watching me after I exited, which felt unsafe. Due to the repeated harassment, inappropriate behavior, and unprofessional conduct by multiple staff members, I felt extremely unsafe during my stay. As a result, I had no choice but to leave the hotel immediately, cutting my stay short and incurring additional costs to protect my personal safety.

Delicious food, lovely attentive staff. Vey noisy every night with hotel parties until 23:00! Couldn’t sleep!

The hotel was amazing. Food and drinks were a bit pricey but well worth it.

Checkin was okay, this is a new hotel taking up two floors in a very old downtown building. Entrance terrible, lift hardly works, bed linen had top sheet missing and very high pillows. Service was shocking. Staff were rude and surly we were ignored much of the time. Felt we were interrupting them and there were a lot of staff! Breakfast acceptable - only just. We booked in for two nights and checked out early as we could not stay a second night. I cannot recommend this hotel to anyone. Wait 6 months - they may learn how to show hospitality - or they will go broke!

The staff were horrible, probably the most unaccommodating staff I’ve encountered on my trips abroad so far. I was kindly asking for the WiFi acess as I needed to update people about my arrival to Cairo, but the staff rudely dismissed my concern and gave empty promises. What a very unreliable service!

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