2/10 Terrible
Parul, Toronto
27 Dec 2025
Liked: Amenities
Disliked: Cleanliness
The property is phenomenal but the service was terrible. The breakfast was terrible, completely inedible. The only good thing was the coffee and fruits. The toaster was broken, eggs and sausages were horrible, cold and stale. Also the desserts were horrible tasting. We paid for a sea view room, we were given a side room with the views of the trees and only when you come out into the balcony you can see the ocean view from the corner of your eyes. The first day we checked in, we found an infestation of ants in the room. Our son is allergic to ant bites, so thankfully we could change the room to next door. Day two we had an infestation of ants there too. The telephones in the rooms didn’t work. The room service tablet in the room didn’t work. Then they charged us for using the spa, which we were told was free on Christmas Day.. thankfully they reversed the charges after a 2-day argument with the front desk. The rooms are big and beach is beautiful. The staff is not friendly at all and service is pathetic. Seriously we demand some form of compensation for this.



Parul
Stayed 3 nights in Dec 2025



























