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Room type Options Nightly price Book
Superior Double Room
36 square metres
1 Double Bed
(Extra beds available: Cot)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Standard Single Room
22 square metres
1 Twin Bed
(Extra beds available: Cot)
Room sleeps 1 guest
(up to 1 child)
Select dates to see price
Deluxe Double Room
38 square metres
1 Double Bed 1 Twin Bed
(Extra beds available: Cot)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Luxury Suite
38 square metres
1 King Bed
(Extra beds available: Cot)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Superior Twin Room
34 square metres
2 Twin Beds
(Extra beds available: Cot)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Upscale Almaty hotel in Medeu District with 2 indoor swimming pools

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Business centre
Laundry facilities

A stay at Grand Hotel Tien Shan places you in the heart of Almaty, within a 10-minute walk of 28 Panfilov Heroes Memorial Park and Zenkov Cathedral. This upscale hotel is 0.5 mi (0.9 km) from Almaty Cathedral and 0.8 mi (1.3 km) from Nedelka Park.

Make yourself at home in one of the 78 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor swimming pools, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

For lunch or dinner, stop by Restaurant Nauryz, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6 AM to 10:30 AM.

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has 9555 square feet (888 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Lift
  • Fitness facilities
  • Wheelchair accessible
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Shopping on site
  • Total number of rooms - 78
  • Number of floors - 3
  • Airport transport (surcharge)
  • Conference space
  • Coffee/tea in common areas
  • Laundry facilities
  • Free breakfast
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Business centre
  • Porter
  • Dry cleaning/laundry service
  • Limo or Town Car service available
  • Swimming pool
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna
  • Smoke-free property
  • Wedding services
  • Tours/ticket assistance
  • Free WiFi
  • Free wired Internet
  • Number of restaurants - 1
  • Conference space size (feet) - 9555
  • Conference space size (meters) - 888
  • Number of meeting rooms - 1
  • Number of indoor pools - 2
  • Conference centre
  • Turkish bath/Hammam
  • Free self parking
  • Computer station
  • Number of bars/lounges - 1
  • Number of coffee shops/cafes - 1
  • Daily
  • Luggage storage
  • Pool sunloungers
  • Free buffet breakfast
  • Wheelchair accessible: No
  • No accessible airport shuttle

Family Friendly Amenities

  • Number of indoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Languages spoken

  • English
  • Russian

Parking

Free self parking

Room Amenities

Grand Hotel Tien Shan offers 78 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Television
  • Cable/satellite TV service
  • Minibar
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Turndown service
  • Blackout drapes/curtains
  • Slippers
  • Satellite TV service
  • Free WiFi
  • Free wired Internet
  • Bathtub or shower
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Linens provided

Where to Eat

A complimentary buffet breakfast is served each morning between 6 AM and 10:30 AM.

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.

L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cigar Club - This bar specializes in international cuisine and serves dinner only.

24-hour room service is available.

Nearby Things to do

2 indoor swimming pools are on site along with a sauna and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Steam room in spa
  • Thai massage

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age is: 18

Check-in time ends at 5:30 AM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000.0 per night.
  • Cribs (infant beds) are available for KZT 5000.0 per day.

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

Children stay free

Service animals not allowed

Number of children who can stay for free – 3

Debit cards not accepted

Staffed front desk

Children stay free - maximum age 6

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Fees

Optional extras

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Grand Hotel Tien Shan
  • Grand Hotel Tien Shan Almaty
  • Grand Tien Shan
  • Grand Tien Shan Almaty
  • Grand Tien Shan Hotel
  • Grand Hotel Tien Shan Hotel
  • Grand Hotel Tien Shan Almaty
  • Grand Hotel Tien Shan Hotel Almaty

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 3 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

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