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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Aerial view
Property video
Garden view
Terrace/patio
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

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Zona Costera K256, Akumal, QROO, 77710
  • Place, Akumal Beach
    ‪5 min drive‬
  • Place, Akumal Ecological Center
    ‪5 min drive‬
  • Place, Riviera Maya Golf Club
    ‪6 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite

8.0 out of 10
Very good
(434 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Suite Deluxe With Garden View

  • 52 sq m
  • Sleeps 5

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View

8.4 out of 10
Very good
(36 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout curtains

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View Quadruple

  • 52 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout curtains

Mini Suite Quadruple

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the area

Akumal

Located in Akumal, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is by the ocean, within a 10-minute drive of Cenote Azul and Xpu-ha Beach. .This all-inclusive property is 5.3 mi (8.6 km) from Akumal Beach and 6.3 mi (10.2 km) from Half Moon Bay.

What's nearby

  • Hekab Be Biblioteca - 4 min drive - 4.7 km
  • Akumal Beach - 5 min drive - 5.0 km
  • Akumal Ecological Center - 5 min drive - 5.0 km
  • Riviera Maya Golf Club - 6 min drive - 8.5 km
  • Aktun Chen - 6 min drive - 8.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬2 min drive
  • ‪Lobby Bar White Sand - ‬20 min walk
  • ‪La Hacienda - ‬2 min drive
  • ‪Aurum (Lobby Bar) - ‬19 min walk
  • ‪Helios Restaurant - ‬5 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private hot tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 934 guestrooms, featuring private hot tubs and Smart televisions. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at The Park, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Visit one of the 10 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
The Park - Overlooking the ocean and garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Oishii - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Reservations are required. Open daily.
Butchers - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Carnal - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.
Lima - This restaurant specializes in Peruvian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.93 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 394 reviews
Rating 8 - Good. 83 out of 394 reviews
Rating 6 - Okay. 40 out of 394 reviews
Rating 4 - Poor. 17 out of 394 reviews
Rating 2 - Terrible. 17 out of 394 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is my second time coming, I could notice it was recently renovated and I loved it! Is a big resort with many different things to do. The rooms are great, with comfy beds and all you need . Great staff, specially out concierge Dereck he was excellent, always happy to help, with a great attitude and a big smile! The only thing they should work on is the ACs in the rooms that are not cold enough.
Stayed 6 nights in Aug 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beach had seaweed
Stayed 4 nights in Jun 2025

8/10 Good

Ariel

Travelled with family
Disliked: Staff & service
The only thing is to get the luggage and the Bell boys to get it and to clean the room. I had some difficulty to schedule to clean the home every day they coming to clean the room in not convenient time and if you tell them to come later, they’re not coming so basically three days out of five days to clean it two times
Stayed 5 nights in Aug 2025

10/10 Excellent

Chantell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Andrew, MISSISSAUGA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Our concierge Hanna was excellent and everything went perfectly.
Stayed 6 nights in Aug 2025

10/10 Excellent

Maria Pearl Joy

Liked: Staff & service
Stayed 7 nights in Aug 2025

10/10 Excellent

Sebastian Camilo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had a lot of activities to offer. For both adults and Teens. This was my first trip with friends only and one was 16, totally exceeded expectations. Went to the disco every night. Made some nice friends. very nice workers and service
Stayed 7 nights in Aug 2025

10/10 Excellent

Maryjane, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at The Grand Sirenis Resort during our mother-daughter trip. We stayed in room 2619, which was nice and clean. My only complaint was that the A/C wasn’t as cold as I would have liked. The resort itself is beautiful and very well maintained, with outdoor areas that were spotless and full of life. We even got to see animals we’ve never seen before—including monkeys—which was such a special touch. The food was definitely a 10/10. There’s a great selection of restaurants, but I recommend making your dinner reservations as soon as you arrive. On two nights, the only available times for Hibachi and Peruvian were 8:15 pm and 9 pm, which meant we missed the evening shows. We did catch one show, though, and they had colorful costumes, talented dancers, and the female singer had a beautiful voice. One night, there was a band (I believe they were called Electronicbonics), and they were incredible. We danced the night away and had so much fun. I usually only visit a resort once, but I have to say I would definitely consider coming back next time with my husband. The only suggestion I’d make to the hotel would be to add a few more shopping options on-site. For travelers, I’d also recommend bringing along any medicine you might need for allergies or if you get sick, since buying it at the resort can be pricey. Overall, the staff were very nice, welcoming, and friendly, which made our stay even more enjoyable.
The lazy pool
Stayed 4 nights in Aug 2025

2/10 Terrible

Jorida

Travelled with family
Disliked: Property conditions & facilities
Definitely not a 5-star resort. Pictures speak for themselves, but here’s my experience: Upon arrival, I asked for a room closer to the beach. The receptionist, Luz (or Luiz), told me those rooms were only for guests who paid extra — which was not true. When we got to our room, it smelled of mold. After insisting and speaking with her manager, she suddenly said it was a “misunderstanding” in English. By then, we had already wasted a full afternoon going back and forth across the resort trying to get a decent room. The phones in the room didn’t work, and there were no numbers posted anywhere to reach staff. Pool chairs were impossible to find — many guests (especially large groups of Brits) left towels overnight or before pools even opened at 7 a.m., leaving nothing available unless you were extremely lucky. Food was average at best — nothing memorable. The beach was covered in sargassum, which left an unpleasant smell. Overall, this resort is nowhere near a 5-star experience. Between the poor service, lack of organization, and disappointing amenities, it felt like a complete waste of money. I would not recommend and will never return.
Stayed 4 nights in Aug 2025

10/10 Excellent

DR JESUS A

Stayed 4 nights in Aug 2025

6/10 Okay

Karen Louise De

Stayed 7 nights in Aug 2025

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the Grand Sirenis. Our room on the third floor overlooking the ocean was beautiful, clean, and comfortable. The housekeeper maintained everything well, and the fridge was stocked daily. The staff and service were excellent, especially Omar, head of guest services, who checked on us regularly and helped resolve an issue kindly and efficiently. We enjoyed the à la carte restaurants, which we were able to book easily through our concierge. Our ratings are as follows: 1. Butchers (Smoke and Grill), 2. Oishii (Pan Asian), 3. Bazaar (Mediterranean), 4. Lima, and 5. Pueblito Lindo (Mexican). Both buffet options were also superb, offering many choices. We spent an afternoon at the Spa enjoying the Hydrotherapy experience. My son was impressed with the gym, which was clean and offered many workout options. We appreciated the scenery - flora and fauna — although the beach was largely unusable because the sargassum had accumulated and was decaying, producing an unpleasant smell. Instead, we spent our time at the pools, where we found lounge chairs, though more could be done to prevent people from reserving chairs and not using them. There was plenty to do both on and off the resort. We enjoyed the hotel entertainment and the bars. We took two tours, which involved swimming with a whale shark, exploring the ruins of Tulum, visiting cenotes, and snorkelling with sea turtles. Overall, it was a fantastic vacation.
Stayed 7 nights in Jul 2025

10/10 Excellent

Hector G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

2/10 Terrible

Arturo Rogelio Roman

Stayed 4 nights in Aug 2025

10/10 Excellent

luis a, porter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the food was very good. Service was impeccable.
Stayed 2 nights in Aug 2025

10/10 Excellent

JONATHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a few minor hiccups but overall the ground staff were excellent. We did 2 out of 3 of our party experience some travellers flu symptoms on different days/nights so that was a little unfortunate but these things happen. The restaurants booked up very fast. We wanted a day to walk around look at the menus as we checked I. Late in day 1 but by the middle of day 2 the restaurants we wanted were all booked. However, the buffet is excellent so we have no complaints regarding the food. Pools were clean. Very relaxing holiday. Thank you to Derrick our concierge and the rest of the hotel for an overall excellent week at Grand Sirenis Riviera Maya we’ll be back!
Stayed 7 nights in Jul 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for 8 nights at this resort and we had a wonderful time. We managed to book 6 a-la-carte restaurants alongside the buffet, the food selection was plentiful and each bar had made different delicious cocktails. My favourite restaurant was the hibachi grill (the shrimp was incredible!) and the Carnal restaurant was fabulous entertainment. I loved the coffee bars also which have matcha, chai and iced lattes with fresh crepes! The property is definitely walkable and gives you a chance to get your steps in to offset all the buffet food! You will get to see so much wildlife from iguanas to monkeys putting on a show as you make your way from your room to the pool / beach. The resort has a very enjoyable lazy river and plenty of pools. I had read some complaints about the lack of sunbeds but the beach always had free beds and you can easily pull extra beds to the pool areas so we never had an issue (and we didn’t arrive at the pools until 11am!). I would also recommend the spa facility, their hydrotherapy and hot stone massages were the epitome of relaxing. The staff are very friendly, always willing to check in and help with anything you need. We had an issue with our aircon and someone was sent to resolve the issue within seconds. The staff here work tirelessly to cater to the needs of the guests, especially Eduardo in guest services provided us an exceptional service. Thank you Grand Serenis, we had a fabulous time!
Stayed 8 nights in Aug 2025

8/10 Good

LILIA, Sylmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food from the restaurant OMG excellent!! The beach beautiful! The staff outstanding the place is huge and made use of the golf carts. All inclusive plus they have a pharmacy close by and a oxxo like a 711. Because I like to explore I will not stay here again but its perfect for families. They have entrainment when you are having dinner at el Carnal the food was so good the mandarin margarita yumm!! I will miss you!! I recommend and very goid price!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Deasy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the different options for breakfast, lunch and dinner. Derek the concierge made our stay the perfect vacation. He was on top of everything, always asking us if there was anything needed. He met all our expectations.
Stayed 5 nights in Aug 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was very friendly
Stayed 8 nights in Aug 2025

4/10 Poor

Aaron, ST LOUIS

Stayed 5 nights in Aug 2025

6/10 Okay

Aaron, ST LOUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our AC was not cold upon arrival but the temp was on the lowest setting. After the first night I was quite uncomfortable and sweating. I informed the front desk and they sent a technician. There was no change in the temp so I sweated through the second night. I informed our concierge the next day and he said he would address it. The next night nothing nor no one showed up. I saw the concierge out about the property the next day and he asked how things were going and I said I was still hot in the room. He told me he would address it again and nothing or no one came again. I was tired of addressing the issue so I bared through the remaining time there. Some restaurants were closed on certain days which we couldn’t get reservations. Other restaurants were booked up according to our concierge, but when I gave a really nice tip, it seemed to open up a spot (how convenient)! I’m glad I did because the Japanese restaurant was excellent! The chef Enrique put on a great show with great food. The beach was terrible because of all the seaweed which I considered it just the time of year I came (August). However the beach itself was extremely rocky so walking barefoot was difficult. If I would seen reviews about the beach, I definitely wouldn’t have chosen this resort. The property was great though.it had various types of animals that was fun to observe. It was a very clean property and had friendly staff.
Stayed 5 nights in Aug 2025

6/10 Okay

Stephen

Liked: Cleanliness
Stayed 8 nights in Aug 2025

10/10 Excellent

Montaser

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect resort 👌
Stayed 4 nights in Jul 2025

10/10 Excellent

Sebastian Jr, East Stroudsburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to many resorts throughout the Caribbean but by far hands down this resort got a 5 star in each category from staff, rooms, food, accommodations and entertainment. 5 out of 5. Ask for Concierge Derek, he will make your stay special. Go Derek!!!
Stayed 5 nights in Aug 2025