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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Aerial view
Garden view
Lobby sitting area
Terrace/patio
10 restaurants, breakfast, lunch, dinner served; Pan-Asian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
Zona Costera K256, Akumal, QROO, 77710
  • Akumal Beach
    ‪4 min drive‬
  • Yal-ku Lagoon
    ‪7 min drive‬
  • Half Moon Bay
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View Quadruple

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View

8.2 out of 10
Very good
(32 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • 52 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite

7.8 out of 10
Good
(417 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout curtains

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • 72 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.6 out of 10
Good
(15 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout curtains

Mini Suite Quadruple

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the area

Akumal

Located in Akumal, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is by the ocean, within a 10-minute drive of Cenote Azul and Xpu-ha Beach. .This all-inclusive property is 5.3 mi (8.6 km) from Akumal Beach and 6.3 mi (10.2 km) from Half Moon Bay.

What's nearby

  • Akumal Beach - 4 min drive - 5.0 km
  • Riviera Maya Golf Club - 6 min drive - 8.5 km
  • Yal-ku Lagoon - 7 min drive - 3.2 km
  • Half Moon Bay - 7 min drive - 6.8 km
  • Xpu-ha Beach - 8 min drive - 10.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 68 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min drive
  • ‪Mezcal Lobby Bar - ‬11 min walk
  • ‪Lobby Bar White Sand - ‬4 min drive
  • ‪La Hacienda - ‬2 min drive
  • ‪Restaurante Helios - ‬3 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private hot tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 934 guestrooms, featuring private hot tubs and Smart televisions. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at The Park, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Visit one of the 10 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
The Park - Overlooking the ocean and garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Oishii - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Reservations are required. Open daily.
Butchers - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Carnal - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.
Lima - This restaurant specializes in Peruvian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.85 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 120 out of 208 reviews
Rating 8 - Good. 46 out of 208 reviews
Rating 6 - Okay. 25 out of 208 reviews
Rating 4 - Poor. 9 out of 208 reviews
Rating 2 - Terrible. 8 out of 208 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Service was better. Beaches and pools are clean and wonderful. Lazy River A
Stayed 2 nights in Mar 2025

8/10 Good

Jose, La Habra

Stayed 7 nights in Dec 2024

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a week at this resort. Beautiful property & their employees worked so hard. We stayed in room 2840 (ocean view). Our room had some issues (toilet wouldn’t flush, only extremely hot water…both were fixed within a day). Our kids room was extremely hot (also fixed but still hot). There was a time when both our keys didn’t work and we had to wait for security, then had to go to the front desk to get new keys. The room refrigerator was not restocked multiple days in a row, although our “light” was turned on to restock. Minor things but still annoying. Our biggest setback with the hotel was that as soon as we got there, we could only make reservations for dinner for 3/6 nights (2 of those being the same place). Although the buffet was the best we’ve had in the past 20x of being to that area, we still got tired of eating the buffet. If you need to wait for a shuttle, it does take a while (not an issue for us but for my in laws that were traveling with us). On the plus side, there was a dolphin excursion on the property that was about a 10 minute walk and definitely worth the money. The beach was beautiful, not over crowded and there was always a shaded place to put our towels under. We would probably not stay here again but don’t regret booking this place for one time. Lots of wildlife around property which we all enjoyed. The employees were very friendly and worked hard to accommodate everyone.
Stayed 6 nights in Mar 2025

6/10 Okay

Lori

Disliked: Property conditions & facilities
Loved the 3 pool areas except that they weren't cleaned up each night. Ketchup packets and glasses all over. Shuttle service was terrible. Waited twice over 30 minutes and no shuttles. Service was slow! Did have a wonderful massage on the beach and did the dolphin experience. Paid for both of those and they were excellent.
Stayed 6 nights in Mar 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the check in the staff made our visit special. I had some concerns with how the rooms were booked and the Expedia representative addressed them immediately and the help of our check in person. They were able to have our two rooms together to be closer to our girls. The food was great at the park buffet for breakfast and lunch. Miguel was our waiter for most of the days. He always as cheerful and attentive. All the themed restaurants were top notch. Our personal favorite was the Peruvian restaurant. Oh and If you book through Expedia, we got a beach themed dinner, which was also amazing. Speaking of Expedia, if you book through them, the grand Sirenis had special food and really gave us special attention. The beach was awesome, great food options down there and some nice snorkeling. The dive shop guys were also awesome. We dove on day using the resort. Good guys and convenient diving options. Only critique would be I was unable to book before I arrived, so I did find other options before to make sure I secured enough dives for my family. Overall great place to stay, great people, great food. Thanks for a great holiday.
Stayed 7 nights in Mar 2025

6/10 Okay

Leslie

Travelled with family
Liked: Staff & service
We enjoyed the variety of pools, allowing us to take advantage of quieter pools and away from the swim up bar pools when we needed a break. The breakfast buffet at Butchers was excellent. Our room was satisfactory, but room service was minimal, with daily bed-making being the only service noticed. We had to request water multiple times, and extra water beyond the 3L daily limit came with an additional charge, which was frustrating for an all-inclusive experience. The air conditioning was inadequate, and we often relied on the ceiling fan for comfort. The restaurant reservation process was cumbersome, with limited availability, and we couldn’t get reservations at three restaurants we wanted to try. Service at the themed restaurants was friendly but slow and disorganized. The resort is large, so expect a lot of walking, although a shuttle service is available. On our last two days, advertised lunch buffets were closed without explanation. We appreciated the resort’s ecotourism efforts, but the beach, while offering a beautiful view of the Gulf of Mexico, had coarse sand and was not ideal for walking. The hydrotherapy at the spa was an experience we enjoyed. We enjoyed the spa's hydrotherapy experience. However, the locker rooms and waiting area need improvement, as the space feels cramped and awkward for guests checking in alongside those awaiting services. The gym met our needs, with ample stationary bikes, though the weight room felt tight but manageable.
Stayed 6 nights in Mar 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were greeted by Eduardo the front deck gentleman. I had some concerns about how our booking was with the resort. He was able to accommodate my family to make sure we had two rooms close together. Karen also was able to help our needs and made us feel special right from the get go. Grounds are beautiful and the shuttles will help you get around if you don’t want to walk. My family loves to walk so we would get between 12 and 15,000 steps a day ❤️ The park is a good buffet for breakfast and lunch and our man Miguel took care of us every day and brought the best lattes, water and was very attentive. The themed restaurants were all top notch. The Peruvian restaurant was our favorite. All the coffee and ice creams shops were the best! The mango ice cream was my personal favorite!! Also being we booked through Expedia, we had a special Beachside dinner, which was wonderful Dive shop was great and convenient. When we critique is, I could not book our dives before we got there so I did find other options to ensure my family was able to dive all week The shop on site accommodated us for 2 ocean dives. Entire staff was great, and the equipment was in good shape for the rentals. Great overall resort and we may be back….which my family does not say often
Stayed 7 nights in Mar 2025

8/10 Good

Darrel George

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean. Food was great. Would stay again.
Stayed 5 nights in Mar 2025

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was outdated. Many of the offers weren't available. There was constant construction going on in the middle of the day. Our keys didnt' work three times and it took them hours of multiple calls to finally change our room. There were worms in the water facet. My kids have a video of it. The food was left out so everything was cold or older. The money we spent did not represent the quality. I would never recommend this place. Highly disappointed. The staff were friendly, but they don't communicate with housekeeping and front of house. Room service took three hours and four different phone calls.
Stayed 10 nights in Mar 2025

10/10 Excellent

Alyssa, Spring Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Sirenis has the staff ever! in guest services Karen, Juan and Erik went over and beyond to help out on a couple issues we had. not to mention the manager Edgar P. He was a million places at once. He assisted with our restaurant reservations and helped my mom out when she slipped. This team is definitely a caring and thoughtful group. we also had phenomenal service from Merwin at the Butcher restaurant. very attentive. i will be coming back in march to visit all my favorite staff! Since my last stay 3 years ago, this resort has been completely renovated and updated. The food is top notch now and there are so many fine dining options. There is tons of comfortable seating everywhere. The lobby bar makes the best espresso martinis as well. There is also a lunch at the beach daily, they cook ribeye steaks, chicken, chorizo and much more. it’s so fresh and seasoned to perfection. i could go on and on but we will be back.
Stayed 6 nights in Mar 2025

8/10 Good

Zaneta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed at this resort first week of spring break. Our 2 teens had a blast (16 & 14). We found the resort to be beautiful and well maintained. Staff were friendly and accommodating. Food was delicious and many options. Drinks seemed a bit weak but we aren’t big drinkers, so it wasn’t a big deal. We are already discussing going back. A very wonderful and memorable vacation.
Stayed 7 nights in Mar 2025

10/10 Excellent

Julie, Fort Collins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place. We have been here several times.
Stayed 7 nights in Mar 2025

4/10 Poor

Anne

Travelled with family
Liked: Cleanliness
We had many issues. Key card did not work and at 10:30PM we were stuck for close 1 and half hrs to get one card. Then got them fixed cards did not work. Tuesday went back and finally key cards finally worked. No air conditioner set at 60 we should have froze but did not almost too hot to sleep. Sister and law are diabetic took days for them to put diet coke in the fridge. Then never replenished except with sugar pops. Your sort of handicapped but trying to get to the theatre at night with a walker was very difficult usually one of the barkeepers came and helped me so I would not fly down the rap. Breakfast buffets were good but at night found it was poor. But thanks to Jose who made me smile everyday, Johnathan who shuttled us around and made sure we got to front desk when we left. Ice and Ricardo who tried to help.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dianne

Stayed 6 nights in Mar 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve gone here many times, and it is always clean, amazing staff and service and the resort is just awesome
Stayed 6 nights in Mar 2025

10/10 Excellent

Rhea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I are so happy we made the right decision to stay at this property. We were a bit apprehensive at first due to some bad reviews but glad we didn’t listen. This place is beautiful and enormous. They did a great job renovating the resort. Although, hopefully the rooms will get the same treatment eventually. There are so many things to do here. The beach was absolutely gorgeous, we enjoyed it so much especially after the seaweeds got cleared out. The kids loved the snorkeling area! Pools are also fun! If you enjoy nature, this is your place. We appreciated all the trees everywhere. There were monkeys, birds, iguanas & all kinds of animals you’ll see around the property. There’s def that jungle vibe, which we loved so much! The food is nothing but the best, esp all the restaurants we tried. The buffet and the grill by the beach were our go to’s! Btw, Angel @ the buffet was the best server, and also Irene by the pool. They were attentive and have the best attitude! The regular drinks are ok btw- they all kind of taste the same but the ones we had at the resto were top notch! Our favorite would be the lobby bar, Mixologia. Freddy and Manuel are the finest bartenders! All the drinks they made were unbelievable. You will find us there every night! The staff def made our stay special & we were so thankful. From day1, Karen & Eric took really good care of me & my family. They made our experience absolutely wonderful! We would love to stay again, thank you so much Sirenis!

8/10 Good

sharlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had to think long and hard about making this review. The grounds are amazing. Staff is beyond amazing genuinely friendly and go beyond to make sure that you are having a enjoyable experience on all levels. The la carte restaurants were lovely we had no problem booking same day.. The buffets were fantastic as well lots of choices and great quality food.They're trying really hard to update the rooms. They're actively making improvements and if there is anything wrong with your room if you make a complaint they do deal with it immediately. That being said, the air conditioner was not blowing very cold air we didn't complain about it so that was on us even though it was warm at night. I would definitely return. It was a very memorable and enjoyable vacation
Stayed 10 nights in Feb 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I are so happy we made the right decision to stay at this property. We were a bit apprehensive at first due to some bad reviews but glad we didn’t listen. This place is beautiful and enormous. They did a great job renovating the resort. Although, hopefully the rooms will get the same treatment eventually. There are so many things to do here. The beach was absolutely gorgeous, we enjoyed it so much especially after the seaweeds got cleared out. The kids loved the snorkeling area! Pools are also fun! If you enjoy nature, this is your place. We appreciated all the trees everywhere. There were monkeys, birds, iguanas & all kinds of animals you’ll see around the property. There’s def that jungle vibe, which we loved so much! The food is nothing but the best, esp all the restaurants we tried. The buffet and the grill by the beach were our go to’s! Btw, Angel @ the buffet was the best server, and also Irene by the pool. They were attentive and have the best attitude! The regular drinks are ok btw- they all kind of taste the same but the ones we had at the resto were top notch! Our favorite would be the lobby bar, Mixologia. Freddy and Manuel are the finest bartenders! All the drinks they made were unbelievable. You will find us there every night! The staff def made our stay special & we were so thankful. From day1, Karen & Eric took really good care of me & my family. They made our experience absolutely wonderful! We would love to stay again, thank you so much Sirenis!
Stayed 5 nights in Mar 2025

10/10 Excellent

william allen, Hastings

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 5 nights in Mar 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

4/10 Poor

Alexander

Travelled with family, Travelled with group
Liked: Staff & service
Beautiful property... Cold buffet food, cockroaches coming out of the toilet, ants in the room, broken patio door, and backed up shower that flooded the room on the first day. Won't be going back!
Stayed 5 nights in Mar 2025

8/10 Good

Melisa

Liked: Amenities
The rooms were exactly as advertised. The staff were absolutely amazing. I would especially acknowledge Abraham who took care of any issue we had immediately (by issue, I mean our toilet didn’t flush fast/fully by American standards). He checked in with us several times a day to make sure things were perfect. The food at each restaurant was very average/mediocre and the beach was not cleaned of seaweed in a timely fashion. In any case, the staff made the overall experience feel as if guest comfort was of the utmost importance. Our group felt safe and secure throughout the stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeff

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar and his staff were awesome, Edgar, Eric and Abraham good job

10/10 Excellent

Jeff

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar and his staff are amazing they are really and truly awesome people that want to make sure your stay is great,Edgar,eric and Abraham good job
Stayed 9 nights in Mar 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025