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The Chester Grosvenor

5.0 star property

Photo gallery for The Chester Grosvenor

Exterior
Suite
Executive Room
Front of property – evening/night
2 restaurants, breakfast served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
  • 24/7 front desk

Explore the area

View map
Eastgate Street, Chester, England, CH1 1LT
  • Place, Chester Cathedral
    ‪2 min walk‬
  • Place, Chester City Walls
    ‪6 min walk‬
  • Place, Chester Racecourse
    ‪10 min walk‬
  • Airport, Manchester (MAN)
    ‪46 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

9.8 out of 10
Exceptional
(13 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

9.4 out of 10
Exceptional
(47 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(57 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

9.4 out of 10
Exceptional
(29 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the area

Chester

With a stay at The Chester Grosvenor, you'll be centrally located in Chester, within a 10-minute drive of Chester City Walls and Chester Zoo. .This luxury hotel is 6.9 mi (11.1 km) from Cheshire Oaks Designer Outlet and 0.1 mi (0.1 km) from Eastgate Clock.

What's nearby

  • Chester Cathedral - 2 min walk - 0.2 km
  • Chester Town Hall - 3 min walk - 0.3 km
  • Grosvenor Park - 5 min walk - 0.4 km
  • Chester City Walls - 6 min walk - 0.6 km
  • Chester Racecourse - 10 min walk - 0.9 km

Getting around

  • Chester Station - 13 min walk
  • Manchester Airport (MAN) - 47 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪Caffè Nero - ‬1 min walk
  • ‪Greggs - ‬2 min walk
  • ‪Ristorante Sergio - ‬2 min walk
  • ‪Starbucks - ‬1 min walk

About this property

The Chester Grosvenor

Luxury hotel with 2 restaurants and a full-service spa
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast each morning.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (GBP 15 per night)
  • Secured, covered valet parking on site (GBP 25 per night)

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night
Cribs (infant beds) are available for GBP 17.5 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 746 out of 1012 reviews
Rating 8 - Good. 172 out of 1012 reviews
Rating 6 - Okay. 62 out of 1012 reviews
Rating 4 - Poor. 20 out of 1012 reviews
Rating 2 - Terrible. 12 out of 1012 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Another great stay at the Chester Grosvener. Very friendly and helpful staff throughout our visit. Sublime Suite. Wonderful breakfast and an unforgettable meal in Arkle restaurant.
Stayed 6 nights in Aug 2025

8/10 Good

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Service was amazing, nice to have an included breakfast in the price and rooms were big and very clean, however the hotel itself could do with things such as new wallpaper/general updating which would reflect the price per night. 7/10
Stayed 1 night in Aug 2025

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
4 wall and flat roof view from room window, if had known this i won't of booked this hotel,specially the mount CHARGED for it not worth money. Ac air vents in room not been cleaned in along time, fluff and dirt. Water leak from side of bath when showering. Plus room fridge had to be replaced as wasn't cold only hot temp.
Stayed 2 nights in Aug 2025

10/10 Excellent

YOKO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was the best I’ve ever stayed about gorgeous facility, fancy atomosphere, good service and nice breakfast in the restaurant. Only one thiing dissapointed is one broken shower lever.
Stayed 1 night in Aug 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great enjoyable stay

Great hotel. The staff were great from the minute we arrived. Lovely clean room.
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice for a downtown hotel

Really good hotel right in the heart of downtown chester. Convenient parking garage to get right into the hotel. We had an issue with the AC in our room and got sent to a suite which didnt suck! Very attentitive and helpful staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel location is great, easy access to parking and the sites.
Stayed 1 night in Aug 2025

8/10 Good

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chester was a pleasant surprise
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff always lovely, nothing too much trouble.
Stayed 1 night in Aug 2025

8/10 Good

Chris

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, lovely room with very comfortable bed.service faultless and excellent food.excellent n f
Stayed 2 nights in Aug 2025

10/10 Excellent

Aled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel, proper 5*
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard hotel. Book early for breakfast, it gets very busy, not enough breakfast staff so when you are seated, you wait along time to be served, and if you need anything, it takes ages.
Stayed 1 night in Aug 2025

10/10 Excellent

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another fantastic stay.

We stay at the hotel once a year as a treat. It’s such a unique and friendly hotel with fantastic staff. It’s a very old hotel but they keep it updated but somethings like not having walk in showers might put some off as the shower is a curtain around the bath but that just adds to the charm for us. Chester is a lovely place to visit and the hotel is in a great location.
Stayed 1 night in Jul 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Stayed 1 night in Aug 2025