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Breakfast was excellent

We arrived late night Door closed took 25 mins for someone to open from reception even by ringing bell. Staff, not friendly. First room was decrepit, headboard scratched deteriorated with nasty stains. A/C not working, sofa chair with horrible brown and white stains all over the seat and backrest. No Kleenex tissues. Room smelled. Hairs hanging from hangers in the closet. Mold inside shower. Etc. We were staying for two nights, yet after the horrible experience we decided to leave the hotel. As I requested for hotel manager, already packed and ready to leave at the lobby, all I was able to get was the front desk manager. She understood perfectly and saw pictures. Finally after a while she offered comp the night charges and pleaded for us not to leave unhappy. She took matter in her own hands and gave us a much nicer (yet still worn out room) but seemed fine. As my wife was going to settle in she opened the toilet seat, and surprise… the upgraded room to make us happy, was filled with urine and excrement. We didn’t not even unpack … we simply stormed out of that nasty, old, dirty hotel. I was going to pay almost 300 Euros and believe me when I say that was not even worth 1 Euro. Cleaning standards for anyone should not be put at test when traveling to a hotel they brag on this site to be excellent. I say this with all honesty and in an effort to help any vacation or business travelers, avoid at all cost!!! Walk a further from train station, and find any other option!!

A nice, comfortable hotel, close to the central station in Utrecht. I had a 'Spa room', which had a jacuzzi bath with a view, as well as a good sized bathroom with shower. The room could be improved with a couple of USB charging ports on at least one of the electrical sockets, but apart from that, this was a good stay. All parts of central Utrecht were easily walkable from here too.

Great location. Very close to train station with easy access, weather you’re staying in Utrecht or visiting other cities.

Room smelled terrible. They did nothing. You can hear the snoring and talking all night next door. No room in the restaurant for dinner as they bring in tour groups to eat. Disappointed.