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Very clean and nice building. Comfy beds despite being twin size. Great restaurant in hotel.

My husband & I love staying at Dr. Irena Eris Hotel. We truly enjoy being there.

Spa

Check in was seamless, suite was spacious, clean and with pleasant view. Breakfast options were scarce with many buffet options empty as it seems that people from other properties were also coming to the hotel. No one was verifying who was a guest or not at the breakfast buffet that was included. Location was perfect and in close proximity to Adsprach and Teplickie Skaly.

Almost everything includes nuts on their menu. If your family member has tree nut allergies you wont be able to dine here. The shower cabin is a bit small. I kept accidently hitting the water mixing valve and shutting it off. First hotel where fridge wasn't stocked with anything. No water, no beer etc. Hated the elevator. It appears like there is only two elevators for the entire complex. One services floors 1-4, the other 1-5. Both are very slow because guests take them to the pool area, which means waiting significantly longer in the lobby. The restaurant staff also uses this elevator to move food to the guest rooms. I would have expected them to use service elevators instead.

5 stars for all staff, absolutely excellent service, nothing was a problem!!! We have excepted much more from the food though, using frozen vegetable in meals, meals which should be served as hot was almost cold, instant taste in meals, etc... We had the same poor experience with food at hotel Konsel. It seems like both hotels in area are aware of being only ones with restaurants and are not bothered about quality of food...It is shame as mountain food has always been the best quality.