Book Žerotín hotels

It was a great stay

Everything was perfect. Clean room, safe underground parking and very good breakfast. Comfortable beds and sleeping without any disturbance. Reliable WiFi.

Everything

The first 3 days when Iryna worked it was WONDERFUL as she went over and beyond to make us comfortable and welcomed. On the morning of check out, the front desk clerk was no way to be found - we had to call the hotel phone several times and then she would come from downstairs. The table where we ate breakfast was not cleared for at least an hour while other guests passed by and had to eat near it. I asked her for assistance to get my bag down the step and she told me it was not her job, but she took it down. I asked her her name and she refused to tell me. All the other ladies had their name displayed by the front desk. She was borderline rude and NOT helpful at all.

Nie można oczekiwać cudowania tak niewielkie pieniądze, wszystko było ok i zgodne z opisem

This time, we couldn't be accommodated in this property due to the fact we had forgotten one photo ID. We understood that'. The receptionist perfectly explained the rules. The refund was processed by the booking company. That's fine. The strange experience was in the restaurant we used before heading back home. The tip was rounded up much higher we mentioned. It was bizarre. After calling the hotel's restaurant first we heard we need to come back to do refund difference through the terminal which was rather inconvenient while we just returned back home. Fortunately, quite promptly, the restaurant manager called us back and mentioned that all had been fixed. It was a very unfortunate stay for us this time comparing to our very first visit in this hotel last year. I am aure that next time we will be able to enjoy this hotel facilities fully again. Thank you