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Hotel Monte Rosa

4.0 star property

Photo gallery for Hotel Monte Rosa

Exterior
Monte Rosa Suite, Mountain View
Matterhorn Suite | View from room
Indoor pool
Enzian Superior Double Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Gym
  • Hot tub

Explore the area

Map
Bahnhofstrasse 80, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪9 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)

Room options

View all photos for Enzian Superior Double Room

Enzian Superior Double Room

Enzian Superior Double Room

  • Mountain view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Monte Rosa Suite, Mountain View

Premium bedding, down duvets, pillow-top beds, free minibar

Monte Rosa Suite, Mountain View

  • Mountain view
  • 55 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Matterhorn Suite

Matterhorn Suite

Matterhorn Suite

  • Mountain view
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Edelweiss Deluxe Room, Mountain View

Edelweiss Deluxe Room, Mountain View

Edelweiss Deluxe Room, Mountain View

  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Alpenrose Double Room

Alpenrose Double Room

Alpenrose Double Room

  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Whymper Suite

Whymper Suite

Whymper Suite

  • Mountain view
  • 75 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Zermatt

You'll be centrally located in Zermatt with a stay at Hotel Monte Rosa, you'll be 9 minutes by foot from Zermatt-Furi Gondola. .This family-friendly hotel is within the vicinity of Matterhorn Glacier Ride and Klein Matterhorn Cable Car.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 9 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Brown Cow - pub - ‬2 min walk
  • ‪Old Zermatt - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬2 min walk
  • ‪Stefanie's Creperie - ‬1 min walk

About this property

Hotel Monte Rosa

Luxury hotel with a golf course connected to a shopping center in Zermatt
Hotel Monte Rosa offers 41 accommodations with free minibar items and minibars. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including an outdoor tennis court. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 41 individually furnished guestrooms, featuring free minibar items and plasma televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Practice your swing on the golf course and enjoy other recreational amenities, such as a nightclub and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Hotel Monte Rosa has a restaurant on site.
Late night fare is available from room service (during limited hours).

Awards and affiliations

Hotel Monte Rosa is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.
The property is a member of Historic Hotels of Europe.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 30 for adults and CHF 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 9-hole golf course
  • Bicycle rentals
  • Golf driving range
  • Gym
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Hot tub
  • Ice skating
  • Indoor pool (guest access)
  • Library
  • Nightclub
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • Lift (80 centimetre wide door)

More

  • 2 buildings
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between April 13 and June 13.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 40 per pet, per night
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 160.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 30 for adults and CHF 20 for children
  • Airport shuttle fee: CHF 600 per vehicle (one way)
  • Pet fee: CHF 40 per pet, per night
  • Rollaway bed fee: CHF 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Monte Rosa
Hotel Monte Rosa Zermatt
Monte Rosa Zermatt
Monte Rosa Hotel
Monte Rosa Zermatt
Hotel Monte Rosa Hotel
Hotel Monte Rosa Zermatt
Hotel Monte Rosa Hotel Zermatt

Hotel Monte Rosa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 143 out of 163 reviews
Rating 8 - Good. 11 out of 163 reviews
Rating 6 - Okay. 5 out of 163 reviews
Rating 4 - Poor. 3 out of 163 reviews
Rating 2 - Terrible. 1 out of 163 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, staff great
Stayed 7 nights in Apr 2025

4/10 Poor

Anna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The moutain view is actually a view over other buildings and rubbish bins so a waste of money. The spa they advertise is actually at their sister hotel to which you have to walk to - not ideal. The breakfast is very basic. Rooms are spacious and comfortable and most of the staff (with some exeptions unfortunately) is nice. Ski lifts are actually about 10 min walk away. Overall not impressed and would not stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Maryana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the boutique hotel located on the square. Super convenient and accessible.
Stayed 2 nights in Apr 2025

10/10 Excellent

miguel, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 6 nights in Mar 2025

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic, quaint, cozy and comfortable. Home away from home ambiance.
Stayed 7 nights in Feb 2025

6/10 Okay

Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, extremely friendly staff. Rooms a bit dark and drab, and could use a renovation. Heating can’t be controlled individually from each room and the hotel tends to be very warm . We tried opening windows at night but the area around hotel is quite noisy so this doesn’t work. Also the hotels ski locker room is way too small, crowded and uncomfortable. This needs work. Breakfast is included and was plentiful and great quality ingredients. Staff go out of their way to make you happy and meet your every need.
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and charming hotel. Great location to everything.
Stayed 3 nights in Feb 2025

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2025

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Claudia

Stayed 2 nights in Jan 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working the front desk were excellent very helpful and very kind a little noisy at night right over the main street easy access to most of the town
Stayed 3 nights in Feb 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and good restaurant.
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, easy to get to everything, quiet, convenient
Stayed 3 nights in Jan 2025

10/10 Excellent

Ejerina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this hotel. Wish we are still there.

We love this hotel so so much! The staff are super nice and helpful. We had issues with our snowboard gears that we had to ship from the US and they were so responsive to all my emails and were very helpful. We are so grateful to them especially Iliana and Sarah. They truly provide the best service. Very friendly and accommodating. The hotel itself is old but I wouldn’t say outdated at all. It has character. We wouldn't have it any other way. We had the view of the Matterhorn from our balcony which was awesome! The location is within walking distance to everything. The breakfast, especially the salmon benedicts that we ate for 4 days straight, were so good. We loved the friendly staff and service during breakfast as well. We loved the access to the pool and spa of the sister hotel as well. So highly recommend this hotel and will go back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Xie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Karl, Port moody

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We actualy were move over to Mont Cervin Palace (Sister property). Wonderful experience. Staff exceptional in every way. Helpfull and friendly. Property: wonderful. Great breakfast and breakfast staff. Pool was very nice. We were primarily hiking in the area so it was nice to have a pool available at the end of a long day in the mountains. Location: centre of the town. Everything is walkable. Loads of pubs and restaurants within a couple of minutes. I recommend and would stay here again.
Stayed 4 nights in Sep 2024

4/10 Poor

James

Disliked: Staff & service
We reserved a room in March of 2024 for September. One week before our arrival we got an email saying our reservation was cancelled. No explanation. We were told we could reserve a room at one of their sister hotels. After three separate calls through Expedia, who called the hotel we chose, we were told we would receive email confirmation of the new room. We never received email confirmation. We arrived at the hotel with our supposed new room only to find we didn’t have a reservation. Thankfully, their sister hotel had a room available and figured things out for us. They were extremely accommodating and we thoroughly enjoyed our stay there. It’s hard to rate Monte Rosa accurately as we our only interaction was a cancelled reservation. As it turns out, their entire hotel was closed, but again, we have not explanation as to why. We would definitely go back their five star palace sister hotel again though.
Stayed 1 night in Sep 2024

10/10 Excellent

Bret, Highlands Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with amazing staff and service! Will be back !
Stayed 1 night in Aug 2024

10/10 Excellent

Jeremy, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Important to note that there is no driving in Zermatt so parking is in the adjacent town where you take the train in. Small vehicles will take you from the station to the hotel and everything is highly walkable. The hotel is well centered in the city and the staff is amazing. It's the oldest hotel in the city and has a lot of neat history.
Stayed 1 night in Aug 2024

8/10 Good

Les

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in heart of downtown
Stayed 1 night in Aug 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

mat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at the front desk are so kind
Stayed 2 nights in Aug 2024

10/10 Excellent

Vivian Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, minutes away from the train station or the hiking trail. Highly recommend
Stayed 1 night in Aug 2024

10/10 Excellent

Marcin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, charming hotel in walkable distance from the main attractions: Gornergrat train and Matterhorn Glacier Paradise cable car stations. Our room was large and very comfortable. The staff was very friendly and helpful. I highly recommend choosing Monta Rosa for a stay in Zermatt!
Stayed 3 nights in Aug 2024