2/10 Terrible
Emma
Travelled with group
1 Feb 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Quetzabel is a hostess at the buffet palapa and she greets everyone with such amazing energy every morning! She can start anyone’s morning with a smile just by talking to her for the brief time it takes to get a table. She encourages guests to try their hand at speaking Spanish as well which was something I really enjoyed. The entertainment staff consisted of about 8 people. They held daily yoga, pool games, beach activities, and they also were the hosts of the nightly entertainment. In my opinion Abraham, Diego, and Carlos were the only entertainers who actually entertained and engaged with guests. They personally got to know guests and encouraged participation in all activities. They made everyone feel welcome and included. If I had a way to praise them any more than this review I absolutely would because they deserve it!! Javier and Ricardo were the swim up pool bartenders and they made the best tasting drinks out of the 3 bars on the resort. They made my group fun shots and remembered our drink orders each day.
Emma
Stayed 6 nights in Jan 2025