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It’s a home stay not hotel. No receptionist, pickup driver does it all. I doubted very much this place has any license to host foreigners. The surrounding area is terrible, in an alley, fear to stay and worried for safety. The pictures shown on Hotel,com is totally misleading. For foreigners, it’s hard to find any transportation or taxi to go anywhere (no local cellphone). I basically couldn’t run fast enough to get out of that place.

I was treated well here, the room was nice clean and the bed very comfortable the breakfast buffet had a great selection and everything was served at the right temperature. If you are going here as a tourist you will not find anything close for sightseeing. It is a very quiet neighborhood if your looking for a peaceful retreat

Had truly memorable 7-night stay at the JW Marriott Xi’an. This new property is beautiful, and it clearly befits the JW Brand. Its location is also very good. There is a big mall next door, and the metro is a 5-minute walk that can conveniently take you anywhere in the city. The staff here are truly exceptional. Every staff member that I have met and has been very friendly and helpful. I will just mention a few examples: 1. Eddie from the front desk always went beyond his duty to help me navigate to certain locations by writing instructions so that don’t get lost. 2. Jenny from the JW Kitchen . Very morning made me feel welcome and no request during breakfast was too hard. 3. Lilly, Demi. And Nana from the executive lounge . All 3 ladies willing to go beyond their duty To help and show genuine interest in how your day has been I nearly forgot to mention that the the food provided in the lounge during happy hour is excellent. It's a buffet dinner. I can highly recommend JW Marriott Xi’an due to its wonderful staff and the other mentioned reasons

Nice elegant hotel. Very convenient for transit. Will stay there again.

Vey nice hotel with excellent staff. A little outside Xi’An’s main attractions.