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The hotel is a big complex with multiple buildings. The surrounding landscape is beautifully designed and maintained. The room is clean and comfortable. The breakfast is delicious. But it’s in the Tianfu airport which is far from the city. However the hotel does offer an airport shuttle and the airport has a subway stop into Chengdu proper.

Great breakfast. Clean, modern, stylish rooms.

The staff was overall courteous and helpful, though wasn't asked how my stay was. The gym was very good and clearly the person in charge knew their stuff. The breakfast buffet was great, but the nordic techno was not the most conducive to calm digestion. The location was absolutely perfect imo, near taikooli, great view of the river and bridge, lots of neat little shops nearby. The room and building wear clean and grand. The tv was oddly positioned vis-à-vis the bed and no airplay support. The shower drain needed to be cleaned and had an unpleasant urine smell. The spa service was sub par and better off trying cheaper alternatives nearby.

Not reconstructed, old

The deco was very nicely done up. The staff were polite and the rooms were comfortable. The breakfast buffet selection was great too. The location is just beside a nice Jaozi park which is ideal for morning or evening strolls. It is also a nice quiet neighbourhood

Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if he could accompany me upstairs to my room since I was in discomfort, and they refused, citing the need for his ID—which we understood, so we dropped the request as my cousin didn’t have his ID with him anyway. What happened next left me stunned and humiliated. The front desk staff then informed me that the "emergency kit" in the room would be chargeable, listing out items included—and explicitly mentioned condoms. Confused and already feeling uneasy, I simply asked if toothbrushes would also be chargeable. Instead of a straightforward answer, as I walked away, I heard the entire front desk team burst into loud, mocking laughter. It wasn’t until later that night that the full weight of their behavior sank in: they had obviously assumed I was a sex worker, and their inappropriate comment about condoms, followed by that derisive laughter, was a deliberate insult. To make matters worse, I have stayed at numerous Hilton properties before, and never once has any staff member mentioned