2/10 Terrible
Cindy
Travelled with family
16 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting Sewer Smell, Rude Staff, and Unsafe Conditions – Stay Away
I stayed at this hotel for a few nights and was appalled by how management handled a serious sanitation issue. On my fourth night, a strong sewer smell started coming from the closet. Maintenance came and confirmed the smell was coming from a sewer pipe inside the closet which has an open ceiling — a completely unacceptable and unsanitary condition for any hotel room.
When I contacted the front desk for help, I was met with rude and dismissive service, especially the front desk lady. Instead of resolving the issue, I was off to have a spray bottle to mask the odour. I asked to switch rooms and was told I’d have to pay an additional full night’s fee just to move. I even offered to leave and find another hotel, but they refused to waive the charge.
Beyond that, the mattress was old and uncomfortable, the hallway carpets were stained and dirty, and there were always homeless people standing beside the hotel lobby door.
The only good part of this hotel is the housekeeping lady. She is very nice and willing to help.
This property clearly does not prioritize guest health, comfort, or basic decency. I will never return, and I strongly urge anyone considering this hotel to stay far away.
Cindy
Stayed 4 nights in May 2025
