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Reservation canceled on arrival, downgraded, and forced to sleep in a chair. I booked and paid in full through Expedia on Feb 4 for a March 6 stay. Upon arrival, I was told my reservation was canceled due to a “technical issue.” Instead, they moved me to their TownePlace Suites next door, stating both hotels are under the same management and nothing could be done. My reservation was for 3 adults and 3 kids (6 beds). The new hotel only has 4-bed rooms. This should have been obvious before moving us. With no rollaway available the first night, I slept in a chair while my wife shared a bed with our kids. The next morning, I spoke with the manager, who oversees both properties. He was dismissive and offered only a rollaway and extra pillows, telling me to call Expedia. He even claimed the rollaway was “probably a queen”—it was a small twin and smelled so bad no one would use it. I slept in the chair again the second night. Expedia eventually refunded me, but we were stuck due to high prices elsewhere. This feels like intentional overbooking and shifting prepaid guests to a lower-quality property. The lack of accountability from management across both hotels was unacceptable. I would not stay here again.

Not thrilled about the hidden parking fee

The property is in terrible condition. Rooms are dusty, the key card doesn't work, no water pressure and the elevator is very slow. The staff for most part is courteous. Breakfast is typical.

Mattress is worn, actually had a concave feel to it air conditioner, ran all night would not turn off asked maintenance to fix they did not USB ports not working on one side of bed. Light was flickering with bad bulb very cramped. bed was right up against the wall just about.

AC was operational, the room was clean, and the staff was friendly and made sure everything was taken care of. The pool had not opened yet. One concern: Security. Another guest had an expensive bike stolen from the parking lot and understand there are no / operational camera(s) in the parking lot.

The rooms especially the furniture and beds could use some upgrades. My door was barely hanging on the hinge. You could see the screws back almost all the out. Reported all of these things upon arrival to the front desk who noted it.