Romantic Accommodation in White Plains

Such a nice resort with friendly staff, very clean, loved the bar and lounge area. Easy check-in. Good energy

all great

Breakfast had good fresh items

After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is that there was a plumbing problem and they would get us to another property from the original property manager and Expedia NOT doing a thing to help 4 of us stranded with no place to stay, we got to the other property. The new property was fine, but the most upsatting thing was dealing with Expedia trying to get a place for us to stay. Expedia tried saying they would cancel the accommodations and get us a Hotel but we would have to pay for the hotel and then wait for any credits or refund on our original booking. HIGHLY unacceptable by Expedia customer service. I am a GOLD member and spend quite a few thousand dollars a year for both business and pleasure and they did NOTHING to make me feel they were taking care of us. We basically lost a day of full work which cost my business over $1500 in non productive work.

All nice and very good except the reception people.... not good

DO NOT RENT FROM THIS HOST!!! After paying an additional 150 for an early check-in to expedite the process, we were in route when I received a call stating a pipe burst in the unit. They placed us in a smaller unit with a tiny kitchen and without a washer/dryer that was 10 mins farther. I called and text persistently for 4 days before we moved into the original unit. There were no signs of any repair. The bathrooms in this unit is very small, the vents are covered in dust, the adjacent neighbors were loud, parked their cars anyway they liked, and the pool, foosball and airhockey tables take up the whole space where the oversized glass table is pictured rendering the kitchen space impractical. When I asked about compensation, I was told the request was put in. After check-out, I inquired only to be told "no refund." The host has changed her number and VRBO attempted to mediate without success because the owner never returned calls. It turns out the place we were offered was not a VRBO property and they couldn't do anything for us without completing rebooking another unit. This owner also double books on Expedia and other sites. Again, not worth the price and communication is atrocious! BEWARE!!