Book White Oak hotels

Love it every time we go to Longview we stay here

Clean rooms

Where do I even begin? When we arrived, our toilet wouldn’t stop running. We were told someone would fix it “right away,” but 5 hours later no one had come—and it ended up not working at all. Thankfully, another front desk employee (who was amazing) quickly moved us to a new room. Unfortunately, the problems continued. The AC in the new room kept shutting off due to a thermostat issue, and the microwave didn’t work. Once again, we were told someone would come “right up,” but after waiting hours, I had to follow up myself. When a replacement microwave finally arrived over 3 hours later, it didn’t even heat food. It was incredibly frustrating dealing with repeated delays and lack of follow-through. One employee in particular the blonde one seemed more focused on spending time with her family that was at the hotel than helping other guests. On a positive note, the breakfast was decent, and the woman running the food area, along with the other front desk employee, were both great. However, the overall experience left me uneasy—especially since a side entrance door didn’t lock, which is a serious safety concern. I would not stay here again even if you paid me.

Nice stay, very accommodating staff. Will stay again.

There is no kitchen in this room. The elevator is out of order. The outer front door is very slow to open. There has been a construction crew running noisy power tools in the room above me ALL DAY LONG, and I am a day sleeper, as I work at night. Housekeeping has ignored the DO NOT DISTURB sign on my door twice, and told me I need to be on meds when i complained about it. Front desk personnel are rude, dismissive and surly. Overall this is a crappy hotel, especially for $81 a night. i will complete this stay as my employer is paying for it, but i will make sure we never ever ever use this hotel again.

Staff was nice