Book Westhaven hotels

Front staff very friendly and efficient

Our expectations were let down when we discovered the staff had double-billed us. Even after I presented a different card at check in than the "placeholder" card I'd used to secure the reservation w/ the explicit instruction to only charge my AMEX, the staff proceeded to charge BOTH cards! The inconvenience lasted six calendar days- That's how long I had ro wait for for my money to be returned to my placeholder card! Also, there's a family of six cats/kittens that live on the premises in the courtyard, subsisting on the kindness of strangers leaving them breakfast scraps like egg + sauasage. When I twice pleaded w/ two different staffers to pls call in the Humane Society or a local rescue group, I was told "It's not our concern. They live here."

Clean, spacious rooms, good breakfast, clean dining area, easy on/off freeway.

A lot of flies in the room. Otherwise room is generally clean. The hotel is dated and looks more like a motel from outside. Breakfast area is small.

It is a good family and its fun for the whole family

Yes, yes