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This stay is hard to evaluate, because it was uneven. It is an experience staying in a medieval castle. We wandered around the interior to see the rooms, with old paintings, suits of armour, etc., which was interesting. The staff upgraded us from servants quarters to a cottage. The cottage was modernized with a living room and wide screen tv, a bedroom, and bathroom with a tub and walk-in shower. This was all good except for the mouse we saw in the bedroom. We had dinner in the dining room, which was kind of worn down, definitely in need of an upgrade. The food was good but not great, and it was expensive. Service was passable, but simple things like providing a bread plate and a functional candelabra were not done. The meal was fair but this was not as good as it could have been. The staff did upgrade us and helped with the internet and tv, but he was not to be found after our check-in. We never got a tour or got to climb to the top of the tower. I made a mistake in booking by one day, but I recognized and corrected that error on the internet. I asked more than once if they would waive the penalty fee for having to cancel the original registration date and rebook the correct dates, and staff replied to my emails but never responded to my request to waive the fee. In the end we were charged a fairly hefty cancellation fee, which is pretty shabby treatment. It was interesting staying in a castle and the upgrade was great, but the place was just a bit “off.”

Excellent hotel love the feel of it and the classic design . Spa area is so nice and breakfast beautiful

Nice hotel with great staff beautiful gardens and excellent spa

Definitely worth a visit. We only stayed for one night but we will be back. Staff all unbelievably good. Food exceptional. Very quiet. Really good nights sleep. Highly recommend this hotel. We also did the free history tour of the castle. Do not miss this as it includes a visit to the roof to take in the views.

A lovely traditional building, beautifully decorated and good sized rooms. It's cuisine, not average grub. Challenges me to try something different. Friendly, helpful staff. An affordable treat. Fabulous location close to the Abbey with disc parking across the road and a large free car park 5 minutes walk away by the Wentworth Centre. Second visit. If they start to accept well behaved dogs I'll be back again.

Right from the friendly welcome by Tom, my stay was fantastic. I was travelling myself with 2 young children for a family funeral in the area. All the staff were friendly and very good with the children. They were made to feel very welcome by all the staff. We enjoyed a meal in the evening. Good choice for adults and children. We also all enjoyed the buffet breakfast too.