Book West Stratton hotels

Reception staff were very welcoming, room was very clean, and breakfast was very nice. I didn't like the attitude of the women in the spa section, felt like they were talking down to me had a lot of ego and arrogance, not sure if it was a colour thing.

It's in a great location, staff are great. Breakfast was pretty good considering the price. The room was good , very clean and a window that opened. Parking was next to the hotel . Walked to the anvil in 10 minutes.

excellent

The room was nice, ive stayed before and the standards vary. But overall a lovely stay with a nice pool, jacuzzi and sauna for free with the stay. Free parking and comfy beds.

Easy check in with help on hand, room was nice, comfortable and had a great TV. Dinner was fine, bar staff friendly and breakfast perfect. Car park gets busy with Gym users, but found a space easily enough.

We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression. Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience.