Book West End hotels

Good location, nice apartment. Noisy due to construction opposite. Cleanliness need to improve, floor was filthy only swept, not mopped, needed to wear footwear inside.

The beach was beautiful. Our room was clean, but did have some issues, wall plug-in sockets without protective covers being the biggest. The staff was not real helpful or responsive, and always on "island time".....slow!! Don't eat at the poolside bar unless you have all afternoon, we waited over a half hour for a cocktail, then over an hour for our food, which was not very good. You definitely get what you pay for.

Location

Very nice

When we got to our room, there was a scent of mildew or mold throughout. We purchased air sanitizer to combat the odor, but had to constantly spray. We tried to notify the office, but the phone didn't work, so I went down to notifify them of the odor and asked someone to fix the issue. The office sent someone up, but they couldn't smell it because we just sprayed again right before they got there. After the third night, they finally moved us to a new room when I let the one members know this was a lawsuit waiting to happen. We also told the office that our heater wasnt' working, and they normally don't need heaters, but I would expect to have a working heater if we are paying for the place. They sent the maintenance guy, he said it was fixed, it wasn't. We called him back up and then he decided the heating element wasn't working.So, to sum it up, the smell of mold or mildew, no working heater, no working phone, and by day 2, I was sick as hell with cold sweats and chills, but yet no heater. I was wearing 4 layers of clothes at one point. And by day 3, my wife was as sick as I was. So, we went on what was supposed to be a great trip, ended up sick and pretty much stuck in our room..I contacted with Steve and letting him know what all was going on. He stated that's some of the reasons the room was at a "highly discounted" price. I requested a refund and was told it should be refunded by the 15th, and no refund as if now. We expect, and deserve better than this.

The house was nice. The caretaker was great very responsive. There was a large wasp nest next to grille that was taken down promptly. However, The incoming information from the host on the house was lacking and confusing. The dryer was out of order and many of the doors were broken. These were more annoying than anything else.