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The room was very clean. The linens on the bed were wonderful. The housekeeping staff and supervisors were amazing. The hotel lobby staff were so helpful and so kind. The only downfall was the weird way the entry was. Taxis, bringing me home had difficulty figuring out where to drop me off and I was actually dropped off on the road a couple of times. I liked the layout of the room. We had a view of the plaza between hotels. The only major downfall was trying to figure out the heater for the towels. When I wasn't using it, it would come on when I wanted to use it we couldn't figure out how to turn it on. The washer dryer combo was confusing too, and it was a bit startling when it showed that it was going take four hours to do a load of laundry. The cottons were pretty wrinkly, but everything else was just fine. I think they should leave instructions on how to use the washer as the instructions there were german and even with the translator it was difficult. Their generosity with the coffee pods, the milk and the sugar was amazing. They also have a wonderful card entry system. Not once did I have to get them to replace the card like we have to do in north america. I felt very safe in this hotel.

Pleasant room, lovely facility in general and professional staff

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The hotel is in a very convenient location. Everything was clean and well maintained, and the staff were extremely helpful and friendly throughout our stay.

Generally good hotel kind staff and good room

Jakub at the front desk was very kind and accommodating and made us feel welcome with his smile!