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As if being in a castle isn’t awesome enough, the staff is so friendly, accommodating and helpful. The grounds and rooms were exceptional. Gorgeous. The restaurant for dinner had amazing food and service. I honestly can’t say enough about this property. Two thumbs up, 5 stars, whatever best ratings I can possibly give for a hotel - I bestow upon this hotel. You absolutely MUST stay here, even if for just a day. It’s totally worth it!

The staff was very helpful and friendly. The room was clean. The hotel is in a god location between the train station and the Old Town.

Lovely hotel with lovely staff. It’s walkable to the old town but not close. Having a car would be better in this location or taxi’s, which are readily available. We drove all around Germany and this was the easiest hotel to park. The staff is lovely and made our stay fantastic.

The rooms were very small and basic but contemporary and very clean. I hadn’t realised I wasn’t in the ‘main’ hotel but an annex a street away. I had to check in at one hotel and then walk about 800m to the next one which had no reception. It was rather noisy through the night with doors banging and noise from the stairs, but I presume that’s because it’s an airport hotel and people were coming and going. If you’re only staying to make using the airport easier, it’s fine. No idea what the other hotel would be like to stay at but when I got my key from there, there seemed to be a nice atmosphere.

Everything was excellent! We had a horrible experience at a different hotel the previous night and messaged the staff at this hotel for a possible early check in. They responded and were able to get us our hotel room, Schneewittchen, as soon as we arrived! They were excellent! They changed our vacation to a positive one and the property and people were wonderful!

Not a good stay - initial room had not been serviced, had to carry luggage up 3 flights of stairs through a kitchen, nowhere to store luggage nor any help/suggestions to where I might be able to, bathroom very tiny, pillows small, birds nesting outside the window, etc.