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We had an issue with one of the gals traveling with me fell in the shower Tuesday morn the 22nd of July. She is disabled and needs a cane to walk. Upon checking in to the hotel on day before, I asked if we could please have a shower chair, and she told us that they are in the special disability rooms, and they were all occupied, so the answer was no. She was trying to be very careful when showering Tuesday morn but she still slipped and fell, hurting her foot and side and hand. Me and the other gal traveling with us called down to the front desk that morning to inform about the fall and could we Please get a shower chair! 2 nice ladies came up and gave us a shower chair. The friend who fell also filled out an incident report and she turned that in to front desk later that day. We also requested a tub mat, and someone delivered that and put it in tub. We wondered then why there wasn’t a mat in tub to begin with? Or at least have one in every room unused and rolled up so that if someone is staying and wants one in the tub they could put it down instead of calling for one! (Or going to target and buying one! We did on our return trip home. It was less than 5.00!) My friend was not injured other than a huge black bruise(and some pain) on her right hip side, bruise and swelling on bottom and side of one foot, and swollen fingers on one hand. None of which warranted a hospital or ER visit. We all appreciated very much the quick and professional response from management.

Clean rooms, great service & so convenient if you have loved ones on the hospital cause ots roght across the street. My family & I enjoyed our stay :)

Very convenient location in The Villages.

The shower did not have enough water pressure. Everything else was perfect.

Love staying at Brownwood. Its clean ad comfy. Nice pool. Close to activities.

Very good